In many organizations, the people who do the work are treated like economic resources (think: iron ore) and it’s felt that these resources have a price, and so must be utilized to maximize their value. Except these resources are actually people. Thinking of people as resources reduces them to common, replaceable parts. It also leads to the mindset that to deliver the most value, they must be busy. The problem is that people aren’t resources, and if they always look busy, much of their work will be low value.
“Watch the work product, not the worker” – Donald Reinertsen
- The Economic Impact of High System Utilization
- How Does Utilization Impact Lead-time of Work?
- The resource utilization trap – Henrik Kniberg explains how it impacts our ability to deliver and what we can do about it (video)
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