Teams9 min read
Difficult Team Member? Change the Situation, Not the Person
A good person stuck in a difficult situation looks like a difficult person. Start from a place of empathy, then look for the real cause.
Read full articlePut an End to Ineffective Scrum
Deliver the right value with high quality, without feeling micromanaged or wasting time in pointless meetings.
8000+
Students certified
96%
Client retention rate
20+
Years of Agile experience
Which parts of the Scrum Master role still need a person?
Some of the Scrum Master job is getting more valuable, and some of it is quietly being absorbed by tools. Answer eight questions about how you actually spent your last couple of Sprints, and you’ll get a map of which is which, plus the one change I’d make first.
Eight questions, about three minutes. No score, no archetype.
We've helped 8000+ people find success using Scrum
Proud to be the trusted training provider for many of the largest financial, insurance, software, and education organizations, as well as all levels of Canadian government.
I truly enjoyed every minute spent in this classroom! This course has inspired me to follow my path so that my dreams come true!
Stela LVancouver
Having been a scrummaster for a while, I was looking to get a refresher - but I got a whole discovery out of it.
Philippe LMontreal
Mark is a very engaging instructor. He combines his scrum master knowledge with humour and demontrates both in real situations. He has inspired me through this course to be a great scrum master!
Lisa MToronto
Mark is extremely knowlegeable, humorous, and an effective teacher. I feel far more knowedgeable about Scrum now than I did 2 days ago.
Jeremy GToronto
Mark is a great instructor who clearly understands his subject matter and continuously engages with his students in order to make his presentations dynamic and memorable. He maintained a good pace throughout the workshop while always ensuring that questions were answered and that nobody would be left behind. Thanks Mark!
Mikael SVirtual
Great workshop by Mark. Level of engagement to collaboration were awesome!
Jason QEdmonton
(Instructor was) very pragmatic and opened your mind and steer conversation, so you can figure it out, instead of reading through material.
Priya PPrivate Client
Very good at keeping interest. Very dynamic, engages easily with students.
Paul PMontreal
Came into the course with basic practice and limited knowledge of theory. Mark has deep knowledge and experience of the material that is easily shared, conveyed, and put into practical settings /analogies. I appreciated the effort of setting a team working agreement during the course, how we communicated /voted throughout the course, and the respected timeframe granted to teach us the material. Many thanks Mark for sharing your time, knowledge, and humour with us. It was very interesting, albeit an intense 2 days of information. Not an easy feat in a virtual setting. Also, many thanks for the many links provided to learn further on our own time. The course material is large and wide. This was perfect to learn basic theory in practice. Further knowledge, training and experience is required to fully capture and understand the depth of SCRUM and Agile.
Chantal MVirtual
Mark is totally wonderfully weird and knowledgeable.
Sarah MOttawa
Energetic. Applied scrum in practice by helping lead us to answers in many modules.
Laura LVancouver
I really liked the course and the way it's presented. It was one of the best courses I've took.
Afshin ROttawa
Good instructor. On point. Assertive and describes the problems and approaches well.
Andrei POttawa
Very good two days with excellent discussions. Mark was very adept at provoking these discussions.
Richard MOttawa
Instructor was very well connected with the teams. Immense knowledge on Agile and Scrum.
Deepa MOttawa
Great course! My future teams will be thankful to be a high performance team.
Filipe PVancouver
Very well organized; clear instructions; experienced instructor; useful prep work; dynamic and encouraged individuals participation; perfect breaks; excellent material.
Ana PVirtual
I love this course. It was incredibly helpful and throught provoking. I enjoyed the teach style and directness of the instructor.
Victoria MEdmonton
Mark was very engaging and provides an excellent overview of the Scrum methodology.
Stephane LEdmonton
Mark was amazing and held my attention throughout both days. Very relatable scenarios in real world.
Jerry HKitchener-Waterloo
Well prepared. Knowledgeable on and passionate about the subject matter. The virtual course functioned equally well as the in-class course.
Lin-Mari LVirtual
Mark is very insightful, knowledgable, and humourous. The topic was well covered and a delight to engage with. Great balance of peer interactions and instructor led discussions.
Peter HOttawa
This was a fantastic, informative course! I'm ready to try a few of the retro "games" with the team next week.
Erin GOttawa
Mark is very patient and gives very good explanations. Setup the environment to be very friendly.
Zac LVirtual
Awesome instructor.
Faik FKitchener-Waterloo
Mark was really engaging and very knowledgeable.
Samantha BPrivate Client
Fantastic course. I was really happy with the structure, the breaks, and the group interaction. I've taken other online courses like this before and really felt like there was a good balance between listening, discussions, applying the knowledge, and pauses.
Amanda PVirtual
Elegant and quirky faciliation makes for enjoyable and engaging learning.
Donald PToronto
The CSM course was extremely valuable in understanding the theorotical and practical concepts and techniques necessary to start my journey as Scrum Master. Mark was a knowledgeable and flexible facilitor.
Erik GToronto
Mark was a good speaker and resourceful instructor. Exercises were practical and useful.
Ronald MPrivate Client
Extremely knowledgeable. Engaged the entire team. Clear communication.
Ahalya AToronto
Knows his material very well. Is pleasant. Proper course material was provided.
Jean PMontreal
Mark has good mastering on the topic, keeps the audience engaged, and effectively delivers the material to get the job done.
David KEdmonton
Mark was a great instructor. He made things really fun and engaging. It wasn't just a boring lecture to sit through for two
days. It kept us engaged and we learned a lot. Thanks Mark!
Geeta BVirtual
Very concise, clear material. Lots of experience went into the material and live explanation.
Justin LKitchener-Waterloo
Very knowledgeable, enjoy the practical examples that were shared.
Tina MEdmonton
Awesome and objective! Careful not to influence how we work by answering other students.
Shawn MMontreal
Mark was an excellent instructor, with a sense of humour that helped keep my focus (which is particularly challenging with the course being online over 3 days). Being able to run through simulated sprints to help reinforce the material was very helpful.
Micheal CVirtual
Overall excellent instruction to Agile, practical exercises worked well, foundation to applications of principles and desire to learn more established.
Stuart BVancouver
Instructor is very knowledgeable and delivers the course extremely well. Makes it interesting!
Brian APrivate Client
Very good introduction to my new role. Mark leads lively and thought-provoking discussions.
Bob COttawa
Having come with a very limited knowledge of Scrum, Mark did a great job of leading the class through the knowledge required. The material was engaging and there were great opportunities to work with other learners as a team to practice different elements of the knowledge. Mark is friendly and humorous which made the otherwise very intense schedule a fun experience. He consistently offered great suggestions of further reading to consider in order to better understand the many elements of this practice.
Michael HVirtual
Awesome, good humour and very knowledgeable about side elements and how they come into play.
Daniel LOttawa
Mark is very knowledgable. I really enjoy his style of teaching. Very good course.
Lionel GPrivate Client
Mark made the class enjoyable. I was initially dreading a 3 day course. After the first day I knew that I could live through the course.
Dickie BPrivate Client
Excellent instructor provided engaging activites to help roleplay learning and provoke meaningful discussions.
Alice PEdmonton
Mark was good - foundatian of knowledge and his experiences made for good practical examples.
Mike AMontreal
Provided excellent understanding of scrum, more difficult concepts with a very hands on approach.
Carmen CToronto
Excellent! Engaged all of the time. My head is exploding with new knowledge.
Harlie DMontreal
Very knowledgeable, led the session very well.
Bob BPrivate Client
Mark is a great instructor who clearly understands his subject matter and continuously engages with his students in order to make his presentations dynamic and memorable. He maintained a good pace throughout the workshop while always ensuring that questions were answered and that nobody would be left behind. Thanks Mark!
Mikael SVirtual
I truly enjoyed every minute spent in this classroom! This course has inspired me to follow my path so that my dreams come true!
Stela LVancouver
Great workshop by Mark. Level of engagement to collaboration were awesome!
Jason QEdmonton
(Instructor was) very pragmatic and opened your mind and steer conversation, so you can figure it out, instead of reading through material.
Priya PPrivate Client
Very good at keeping interest. Very dynamic, engages easily with students.
Paul PMontreal
Came into the course with basic practice and limited knowledge of theory. Mark has deep knowledge and experience of the material that is easily shared, conveyed, and put into practical settings /analogies. I appreciated the effort of setting a team working agreement during the course, how we communicated /voted throughout the course, and the respected timeframe granted to teach us the material. Many thanks Mark for sharing your time, knowledge, and humour with us. It was very interesting, albeit an intense 2 days of information. Not an easy feat in a virtual setting. Also, many thanks for the many links provided to learn further on our own time. The course material is large and wide. This was perfect to learn basic theory in practice. Further knowledge, training and experience is required to fully capture and understand the depth of SCRUM and Agile.
Chantal MVirtual
Mark is totally wonderfully weird and knowledgeable.
Sarah MOttawa
Energetic. Applied scrum in practice by helping lead us to answers in many modules.
Laura LVancouver
I really liked the course and the way it's presented. It was one of the best courses I've took.
Afshin ROttawa
Good instructor. On point. Assertive and describes the problems and approaches well.
Andrei POttawa
Very good two days with excellent discussions. Mark was very adept at provoking these discussions.
Richard MOttawa
Instructor was very well connected with the teams. Immense knowledge on Agile and Scrum.
Deepa MOttawa
Great course! My future teams will be thankful to be a high performance team.
Filipe PVancouver
Very well organized; clear instructions; experienced instructor; useful prep work; dynamic and encouraged individuals participation; perfect breaks; excellent material.
Ana PVirtual
Having been a scrummaster for a while, I was looking to get a refresher - but I got a whole discovery out of it.
Philippe LMontreal
I love this course. It was incredibly helpful and throught provoking. I enjoyed the teach style and directness of the instructor.
Victoria MEdmonton
Mark was very engaging and provides an excellent overview of the Scrum methodology.
Stephane LEdmonton
Mark was amazing and held my attention throughout both days. Very relatable scenarios in real world.
Jerry HKitchener-Waterloo
Well prepared. Knowledgeable on and passionate about the subject matter. The virtual course functioned equally well as the in-class course.
Lin-Mari LVirtual
Mark is very insightful, knowledgable, and humourous. The topic was well covered and a delight to engage with. Great balance of peer interactions and instructor led discussions.
Peter HOttawa
This was a fantastic, informative course! I'm ready to try a few of the retro "games" with the team next week.
Erin GOttawa
Mark is very patient and gives very good explanations. Setup the environment to be very friendly.
Zac LVirtual
Awesome instructor.
Faik FKitchener-Waterloo
Mark was really engaging and very knowledgeable.
Samantha BPrivate Client
Fantastic course. I was really happy with the structure, the breaks, and the group interaction. I've taken other online courses like this before and really felt like there was a good balance between listening, discussions, applying the knowledge, and pauses.
Amanda PVirtual
Elegant and quirky faciliation makes for enjoyable and engaging learning.
Donald PToronto
The CSM course was extremely valuable in understanding the theorotical and practical concepts and techniques necessary to start my journey as Scrum Master. Mark was a knowledgeable and flexible facilitor.
Erik GToronto
Mark was a good speaker and resourceful instructor. Exercises were practical and useful.
Ronald MPrivate Client
Extremely knowledgeable. Engaged the entire team. Clear communication.
Ahalya AToronto
Knows his material very well. Is pleasant. Proper course material was provided.
Jean PMontreal
Mark is a very engaging instructor. He combines his scrum master knowledge with humour and demontrates both in real situations. He has inspired me through this course to be a great scrum master!
Lisa MToronto
Mark has good mastering on the topic, keeps the audience engaged, and effectively delivers the material to get the job done.
David KEdmonton
Mark was a great instructor. He made things really fun and engaging. It wasn't just a boring lecture to sit through for two
days. It kept us engaged and we learned a lot. Thanks Mark!
Geeta BVirtual
Very concise, clear material. Lots of experience went into the material and live explanation.
Justin LKitchener-Waterloo
Very knowledgeable, enjoy the practical examples that were shared.
Tina MEdmonton
Awesome and objective! Careful not to influence how we work by answering other students.
Shawn MMontreal
Mark was an excellent instructor, with a sense of humour that helped keep my focus (which is particularly challenging with the course being online over 3 days). Being able to run through simulated sprints to help reinforce the material was very helpful.
Micheal CVirtual
Overall excellent instruction to Agile, practical exercises worked well, foundation to applications of principles and desire to learn more established.
Stuart BVancouver
Instructor is very knowledgeable and delivers the course extremely well. Makes it interesting!
Brian APrivate Client
Very good introduction to my new role. Mark leads lively and thought-provoking discussions.
Bob COttawa
Having come with a very limited knowledge of Scrum, Mark did a great job of leading the class through the knowledge required. The material was engaging and there were great opportunities to work with other learners as a team to practice different elements of the knowledge. Mark is friendly and humorous which made the otherwise very intense schedule a fun experience. He consistently offered great suggestions of further reading to consider in order to better understand the many elements of this practice.
Michael HVirtual
Awesome, good humour and very knowledgeable about side elements and how they come into play.
Daniel LOttawa
Mark is very knowledgable. I really enjoy his style of teaching. Very good course.
Lionel GPrivate Client
Mark is extremely knowlegeable, humorous, and an effective teacher. I feel far more knowedgeable about Scrum now than I did 2 days ago.
Jeremy GToronto
Mark made the class enjoyable. I was initially dreading a 3 day course. After the first day I knew that I could live through the course.
Dickie BPrivate Client
Excellent instructor provided engaging activites to help roleplay learning and provoke meaningful discussions.
Alice PEdmonton
Mark was good - foundatian of knowledge and his experiences made for good practical examples.
Mike AMontreal
Provided excellent understanding of scrum, more difficult concepts with a very hands on approach.
Carmen CToronto
Excellent! Engaged all of the time. My head is exploding with new knowledge.
Harlie DMontreal
Very knowledgeable, led the session very well.
Bob BPrivate Client
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If Scrum and Agile aren’t living up to the hype and are making more work for you, learn why and how to fix it.
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Artificial Intelligence9 min read
Skill Loss and GenAI - Make It a Choice, Not an Accident
If GenAI is right 95% of the time, how do we maintain the skill to recognize the cases where there is a mistake?
Read full article
Artificial Intelligence7 min read
Canada's AI Strategy Mistakes Adoption for Productivity
There is a massive gap between claiming AI will boost productivity and actually fixing bottlenecks. Lessons from Canada's healthcare system and Humber River Hospital.
Read full articleWhy choose us
Get exclusive bonuses with our Scrum Alliance Certified Scrum training
Future-proof blueprint
A practical plan for Scrum team success, to guide you through your first few months after class and help you be effective long-term.
Personal coaching
Get professional input on the unique issues you’re facing at your organization in a coaching session with Mark after training.
Resources
When you’re confused about Scrum or Agile, you can access reputable information, including a Glossary and Resource Library.
Community access
A safe online space to ask questions and get experienced answers when you run into challenges with Scrum and Agile.
Lean Coffee
Fun and friendly virtual meet-ups to discuss Scrum and Agile. Hear from Mark and others what has and hasn’t worked for them.
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You’ll gain valuable skills and learning from our certification workshops, or we’ll refund your registration price.
Get Certified
Explore what Scrum is and how to make it work for you in our Scrum Certification training. Hands-on learning will guide you to improve teamwork, deliver quick feedback, and achieve better products and results.
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About this course
Focuses on the role of the team and the ScrumMaster. Get the skills and practical experience necessary to improve teamwork, take the exam, and advance your career with a certification that is in high demand today. Often the best fit for anyone new to Scrum.
Learning and Benefits
Relatable Scenarios
Learn on-the-job applications of key Scrum concepts, skills, principles, along with practical solutions that you can apply the next day for difficult, real-life situations.
Respected Certification
Everything you need to earn your Scrum Alliance® ScrumMaster certification, including exam fee and membership, and so much more.
Practical Exercises
With focus on the challenges that real teams face, and tools to dig deeper. You don’t need more boring Scrum theory. You need something you can sink your teeth into to see immediate results.
Jargon-Free Learning
This workshop is not just for software development or people with a computer science degree. We’ve helped many non-software teams with Scrum.
Career Advancement
Use Scrum knowledge to standout at work, get paid more, and impress your customer, all without burning out.
GenAI for Systems Thinking
Learn the basics of using Generative AI as a tool to support Systems Thinking in your ScrumMaster role. Explore how to leverage GenAI to help uncover patterns, and think more deeply about the systems your team operates in.
Ongoing Support
Your learning doesn’t stop when the workshop ends. You get lifetime access to all course materials, plus a followup email series designed to reinforce your learning objectives and help you apply what you’ve learned on the job.