When a team has a product that is live in the field, they need a pattern to handle the support issues that come up, so that the critical defects get fixed rapidly and the team is still able to focus on delivering value.
Hint: creating a separate team to handle fixing defects is an anti-pattern – see: Special Teams
Scrum by Example – How to Handle Production Support Issues in Scrum
- Illegitimus Non Interruptus
- Maintenance Patterns for Scrum Teams
- Production Support in Agile/Scrum
- Strategies for Handling Unplanned Work During Sprint
- Support Angel for handling external disruptors during the sprint
Mark Levison has been helping Scrum teams and organizations with Agile, Scrum and Kanban style approaches since 2001. From certified scrum master training to custom Agile courses, he has helped well over 8,000 individuals, earning him respect and top rated reviews as one of the pioneers within the industry, as well as a raft of certifications from the ScrumAlliance. Mark has been a speaker at various Agile Conferences for more than 20 years, and is a published Scrum author with eBooks as well as articles on InfoQ.com, ScrumAlliance.org an AgileAlliance.org.
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