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Interruptions

March 2, 2021 by Mark Levison

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Team members get interrupted throughout their working day. Some of the interruptions are high value – e.g. a team member asking questions that helps the team stay in flow. Some are important, such as a production support issue, although we should understand their cost to see where to improve our system. In other cases, the interruptions are from outside the team and most of these interruptions should be blocked by the ScrumMaster or Product Owner, and redirected or saved for a better time.

Scrum By Example – Interruptions Hurt the Team

Scrum by Example – How to Handle Production Support Issues in Scrum

Resource Links:

  • A Diary Study of Task Switching and Interruptions
  • High Cost of Interruptions
  • Impact of task switching and work interruptions on software development processes
  • Interrupts: Just a Minute Never Is [PDF Warning]
  • Managing Sprint Interruptions by Tracking Buffer Use
  • Programmer Interrupted Key quote: A programmer is likely to get just one uninterrupted 2-hour session in a day
  • Programmer Interrupted: The Real Cost of Interruption and Context Switching
  • Worker, Interrupted: The Cost of Task Switching
  • What’s the cost of interrupting developers?

See Also:

Multitasking

Work in Progress

Mark Levison

Mark Levison has been helping Scrum teams and organizations with Agile, Scrum and Kanban style approaches since 2001. From certified scrum master training to custom Agile courses, he has helped well over 8,000 individuals, earning him respect and top rated reviews as one of the pioneers within the industry, as well as a raft of certifications from the ScrumAlliance. Mark has been a speaker at various Agile Conferences for more than 20 years, and is a published Scrum author with eBooks as well as articles on InfoQ.com, ScrumAlliance.org an AgileAlliance.org.




*Thank you for visiting the World's Largest Opinionated Agile Reference Library. This content is created and the links are curated through the lens of Agile Pain Relief Consulting's view of what is effective in the practice of Scrum and Agile. We don't accept submissions and emails to that effect are marked as spam. Book listings may use affiliate links that could result in a small commission received by us if you purchase, but they do not affect the price at all. From experience, this won't amount to anything more than a cup of coffee in a year.« Back to Glossary Index

About Mark Levison

Mark Levison has been helping Scrum teams and organizations with Agile, Scrum and Kanban style approaches since 2001. From certified scrum master training to custom Agile courses, he has helped well over 8,000 individuals, earning him respect and top rated reviews as one of the pioneers within the industry, as well as a raft of certifications from the ScrumAlliance. Mark has been a speaker at various Agile Conferences for more than 20 years, and is a published Scrum author with eBooks as well as articles on InfoQ.com, ScrumAlliance.org an AgileAlliance.org.

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