Teams8 min read
Difficult Team Member? Change the Situation, Not the Person
A good person stuck in a difficult situation looks like a difficult person. Start from a place of empathy, then look for the real cause.
Read full articlePut an End to Ineffective Scrum
Deliver the right value with high quality, without feeling micromanaged or wasting time in pointless meetings.
8000+
Students certified
96%
Client retention rate
20+
Years of Agile experience
Which parts of the Scrum Master role still need a person?
Some of the Scrum Master job is getting more valuable, and some of it is quietly being absorbed by tools. Answer eight questions about how you actually spent your last couple of Sprints, and you’ll get a map of which is which, plus the one change I’d make first.
Eight questions, about three minutes. No score, no archetype.
We've helped 8000+ people find success using Scrum
Proud to be the trusted training provider for many of the largest financial, insurance, software, and education organizations, as well as all levels of Canadian government.
The positive focus on people and the team was excellent. Incorporating the scrum process in the actual training session is brilliant.
Michael JMontreal
Well versed in knowledge and provided great "philosophical" thinking towards solutions to problems at work. Fun and approachable. Encourages solution formulation yourself.
Kang CKitchener-Waterloo
Mark was an excellent instructor and facilitator for the certified product owner course. The content was engaging, not just a typical PowerPoint presentation. Active learning was encouraged through the use of breakout sessions where the course material was practiced; this allowed for better understanding and encouraged practical questions. I would recommend the course to anybody that wants to improve their product ownership skills and has the means to attend.
Mark FVirtual
Instructor was engaged, interesting, and fun. He included all members in discussion and Q/A. The course provided me with what I need to start effectively using scrum at work.
Erik CEdmonton
Mark did a great job of purposefully making us all feel included and engaged with his class. He added great clarity to the budding scrum process that has taken over in my workplace. I have seen many versions and perspectives on scrum values that deviate and distort how scrum would work, but I am now confident I can facilitate with my projects and team, using a much clearer scrum.
Charlene FVirtual
I wanted to take the time to leave this review after seeing how my new Scrum knowledge has impacted my work. Now, I can confidently say that the training not only gave me a deeper understanding of Agile and Scrum but also boosted my confidence, motivation, and drive. I apply my new skills every single day, and they have made a significant difference in how I support my teams.
Mark, thank you for contributing to my growth—I’m so glad I took this step. Your training was engaging, insightful, and truly life-changing for anyone passionate about Scrum and Agile. I highly recommend this certification to anyone looking to elevate their skills and make a real impact in their teams!
Anastasia FVirtual
I learned a lot and the content was far more enganging than I expected it to be. I come away with many improvements I can make to my organization. Thanks and well done.
Dan CKitchener-Waterloo
Mark was a great instructor! Very enthusiastic about the course and assisting its participants in becoming successful product owners. Incredibly knowledgeable and entertaining.
Elizabeth CToronto
Great two days! Added new tools to my PO toolbox and Mark has inspired me again to improve as a PO and to improve my team's scrumming.
Binh HMontreal
I was impressed. The most valuable thing was not the principles (already knew most intellectually) but the instructor's zen master answers to challnges/questions. This aided in more intutive knowledge.
David AEdmonton
Using Scrum to teach Scrum. Perfect.
Andrew COttawa
Awesome, highly recommended!
Simran WVancouver
The instructor was very adaptive and knowledgeable. I respect how the instructor worked and would take another course with him in the future.
Johnny KEdmonton
Awesome instructor and course! Will recommend!
Mikael GOttawa
Interesting, engaging, practical exercises.
Olga HMontreal
Solid grounding in Scrum and examples to apply it at work.
John CVancouver
Awesome instructor with a sense of humor. Well read and fun!
Wendy AVancouver
Mark is a very entertaining instructor. I feel I learned a great deal more than I could through reading/self study.
Michael HToronto
Instructor was amazing, easy to listen to and follow. Did not read from book and provided concrete examples.
Tricia AOttawa
I had the best two days of practical training on Agile. Instructor has logical answers to my questions.
Angie EEdmonton
Very good presentation skills. Excellent materials for study (in class and via email). Good tips and pragmatic approach. Good experience and info from the trenches.
Luiza DToronto
Mark did an awesome job. He is very knowledgable, helpful, and patient. I will recommend this course for sure.
Jamal EToronto
Excellent communicator and interacts well with the class. Great knowledge of course material and a genuine advocate of Scrum.
Tony CToronto
Thank you Mark for the amazing training and for the useful tips you shared!
Manal DVirtual
Mark is great, crams a boat load into two days effectively.
Gordon IVirtual
I thought Mark did a great job. Never missed a beat and gave us a great experience
Sahan DOttawa
Mark is very knowledgeable and his experience with Agile and Scrum was awesome as he was able to provide lots of tips and examples.
Sophie CVirtual
I thought the material and instructor was excellent. It was a full two days!
Shawn DEdmonton
Mark made the class enjoyable. I was initially dreading a 3 day course. After the first day I knew that I could live through the course.
Dickie BPrivate Client
The course was very interesting and provided enough for me to start structuring my team's work along scrum principles.
Eric DPrivate Client
Thoroughly knowledgeable about subject.
Enwei CVancouver
Mark was awesome. Engaging and interactive. Course material is detailed but not overwhelming.
Adam DToronto
This was a great introduction to the Agile world and methodology. This could be a great tool in the office if used properly.
Guytwin FMontreal
Mark shared valuable information and advice about Scrum theory. I am now clear on many Agile views on different aspects, especially, Roadmap.
Syed AToronto
Amazing instructor! Makes you feel like he knows from ages! Very interactive class.
Kaushik KVirtual
Very informative and interesting introduction to the concepts and principles of Agile development and Scrum.
Michael HVancouver
Mark's enthusiam was contagious. His energy and humor brought Scrum alive! I enjoyed the examples and many aspects we covered.
Michelle HKitchener-Waterloo
Mark did a great job sparking conversation, without reading slide after slide. Very happy with this course.
Lee GPrivate Client
Mark was fantastic. He really knows how to keep everyone engaged and I found the course really fun. Still subscribe to the belief that learning is done best when you're having fun so thank you :)
Sabrina AVirtual
Interaction was great, content is very useful and can be applied to improve our way right way. Nice control of the group by the instructor.
Ana BMontreal
Brilliant! Engaging and enlightening while not promising the world.
Oksana KOttawa
Mark was fantastic. Enjoyed his coaching very well. Course was very interesting.
Robert AOttawa
Mark did a fantastic job of concisely and thoroughly describing the POs.
Dean GToronto
Very thorough. The copious use of examples were very helpful!
Kevin HMontreal
Mark has a great style of delivery even over zoom. He kept my attention and that of the class by using humor and explaining things very matter of factly. Therefore no confusion and the information actually stuck. He understands what it takes to deliver an engaging session by having a number of break out activities that were fun and comfortable. Thank you Mark!
Deborah RVirtual
Mark is fun and engaging and has a great way of importing information in a memorable way.
Brittany LOttawa
Mark is super knowledgable on the topic and presents it in a fun and educational atmosphere. Really enjoyed the team work and Mark's perspective on a lot of the information.
Shelly MToronto
Excellent instructor. Left lots of room for us to think by ourselves. Great!
Kathleen LVancouver
I thoroughly enjoyed my time with Mark. I learned a lot and appreciate his teaching style.
Kendall APrivate Client
Instructor is super knowledgeable and shared his wealth of expertise in a meaning manner.
Randy GPrivate Client
The positive focus on people and the team was excellent. Incorporating the scrum process in the actual training session is brilliant.
Michael JMontreal
Awesome, highly recommended!
Simran WVancouver
The instructor was very adaptive and knowledgeable. I respect how the instructor worked and would take another course with him in the future.
Johnny KEdmonton
Well versed in knowledge and provided great "philosophical" thinking towards solutions to problems at work. Fun and approachable. Encourages solution formulation yourself.
Kang CKitchener-Waterloo
Awesome instructor and course! Will recommend!
Mikael GOttawa
Interesting, engaging, practical exercises.
Olga HMontreal
Mark was an excellent instructor and facilitator for the certified product owner course. The content was engaging, not just a typical PowerPoint presentation. Active learning was encouraged through the use of breakout sessions where the course material was practiced; this allowed for better understanding and encouraged practical questions. I would recommend the course to anybody that wants to improve their product ownership skills and has the means to attend.
Mark FVirtual
Solid grounding in Scrum and examples to apply it at work.
John CVancouver
Awesome instructor with a sense of humor. Well read and fun!
Wendy AVancouver
Mark is a very entertaining instructor. I feel I learned a great deal more than I could through reading/self study.
Michael HToronto
Instructor was engaged, interesting, and fun. He included all members in discussion and Q/A. The course provided me with what I need to start effectively using scrum at work.
Erik CEdmonton
Instructor was amazing, easy to listen to and follow. Did not read from book and provided concrete examples.
Tricia AOttawa
I had the best two days of practical training on Agile. Instructor has logical answers to my questions.
Angie EEdmonton
Very good presentation skills. Excellent materials for study (in class and via email). Good tips and pragmatic approach. Good experience and info from the trenches.
Luiza DToronto
Mark did an awesome job. He is very knowledgable, helpful, and patient. I will recommend this course for sure.
Jamal EToronto
Mark did a great job of purposefully making us all feel included and engaged with his class. He added great clarity to the budding scrum process that has taken over in my workplace. I have seen many versions and perspectives on scrum values that deviate and distort how scrum would work, but I am now confident I can facilitate with my projects and team, using a much clearer scrum.
Charlene FVirtual
Excellent communicator and interacts well with the class. Great knowledge of course material and a genuine advocate of Scrum.
Tony CToronto
Thank you Mark for the amazing training and for the useful tips you shared!
Manal DVirtual
Mark is great, crams a boat load into two days effectively.
Gordon IVirtual
I thought Mark did a great job. Never missed a beat and gave us a great experience
Sahan DOttawa
Mark is very knowledgeable and his experience with Agile and Scrum was awesome as he was able to provide lots of tips and examples.
Sophie CVirtual
I thought the material and instructor was excellent. It was a full two days!
Shawn DEdmonton
I wanted to take the time to leave this review after seeing how my new Scrum knowledge has impacted my work. Now, I can confidently say that the training not only gave me a deeper understanding of Agile and Scrum but also boosted my confidence, motivation, and drive. I apply my new skills every single day, and they have made a significant difference in how I support my teams.
Mark, thank you for contributing to my growth—I’m so glad I took this step. Your training was engaging, insightful, and truly life-changing for anyone passionate about Scrum and Agile. I highly recommend this certification to anyone looking to elevate their skills and make a real impact in their teams!
Anastasia FVirtual
Mark made the class enjoyable. I was initially dreading a 3 day course. After the first day I knew that I could live through the course.
Dickie BPrivate Client
I learned a lot and the content was far more enganging than I expected it to be. I come away with many improvements I can make to my organization. Thanks and well done.
Dan CKitchener-Waterloo
The course was very interesting and provided enough for me to start structuring my team's work along scrum principles.
Eric DPrivate Client
Mark was a great instructor! Very enthusiastic about the course and assisting its participants in becoming successful product owners. Incredibly knowledgeable and entertaining.
Elizabeth CToronto
Thoroughly knowledgeable about subject.
Enwei CVancouver
Mark was awesome. Engaging and interactive. Course material is detailed but not overwhelming.
Adam DToronto
This was a great introduction to the Agile world and methodology. This could be a great tool in the office if used properly.
Guytwin FMontreal
Mark shared valuable information and advice about Scrum theory. I am now clear on many Agile views on different aspects, especially, Roadmap.
Syed AToronto
Amazing instructor! Makes you feel like he knows from ages! Very interactive class.
Kaushik KVirtual
Very informative and interesting introduction to the concepts and principles of Agile development and Scrum.
Michael HVancouver
Mark's enthusiam was contagious. His energy and humor brought Scrum alive! I enjoyed the examples and many aspects we covered.
Michelle HKitchener-Waterloo
Great two days! Added new tools to my PO toolbox and Mark has inspired me again to improve as a PO and to improve my team's scrumming.
Binh HMontreal
Mark did a great job sparking conversation, without reading slide after slide. Very happy with this course.
Lee GPrivate Client
Mark was fantastic. He really knows how to keep everyone engaged and I found the course really fun. Still subscribe to the belief that learning is done best when you're having fun so thank you :)
Sabrina AVirtual
Interaction was great, content is very useful and can be applied to improve our way right way. Nice control of the group by the instructor.
Ana BMontreal
I was impressed. The most valuable thing was not the principles (already knew most intellectually) but the instructor's zen master answers to challnges/questions. This aided in more intutive knowledge.
David AEdmonton
Brilliant! Engaging and enlightening while not promising the world.
Oksana KOttawa
Mark was fantastic. Enjoyed his coaching very well. Course was very interesting.
Robert AOttawa
Mark did a fantastic job of concisely and thoroughly describing the POs.
Dean GToronto
Using Scrum to teach Scrum. Perfect.
Andrew COttawa
Very thorough. The copious use of examples were very helpful!
Kevin HMontreal
Mark has a great style of delivery even over zoom. He kept my attention and that of the class by using humor and explaining things very matter of factly. Therefore no confusion and the information actually stuck. He understands what it takes to deliver an engaging session by having a number of break out activities that were fun and comfortable. Thank you Mark!
Deborah RVirtual
Mark is fun and engaging and has a great way of importing information in a memorable way.
Brittany LOttawa
Mark is super knowledgable on the topic and presents it in a fun and educational atmosphere. Really enjoyed the team work and Mark's perspective on a lot of the information.
Shelly MToronto
Excellent instructor. Left lots of room for us to think by ourselves. Great!
Kathleen LVancouver
I thoroughly enjoyed my time with Mark. I learned a lot and appreciate his teaching style.
Kendall APrivate Client
Instructor is super knowledgeable and shared his wealth of expertise in a meaning manner.
Randy GPrivate Client
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Demystify confusing terms and get a clear understanding of how Scrum helps teams improve. Less jargon, more simplicity.
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Learn by doing. Unique and highly-effective workshops move you from theory to practical, real-life application.
Fix Broken Scrum
If Scrum and Agile aren’t living up to the hype and are making more work for you, learn why and how to fix it.
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Learning doesn't begin and end with formal training courses. We provide ongoing support and resources so you can learn at your own pace and improve your workplace, career, and effectiveness.
Artificial Intelligence9 min read
Skill Loss and GenAI - Make It a Choice, Not an Accident
If GenAI is right 95% of the time, how do we maintain the skill to recognize the cases where there is a mistake?
Read full article
Artificial Intelligence7 min read
Canada's AI Strategy Mistakes Adoption for Productivity
There is a massive gap between claiming AI will boost productivity and actually fixing bottlenecks. Lessons from Canada's healthcare system and Humber River Hospital.
Read full articleWhy choose us
Get exclusive bonuses with our Scrum Alliance Certified Scrum training
Future-proof blueprint
A practical plan for Scrum team success, to guide you through your first few months after class and help you be effective long-term.
Personal coaching
Get professional input on the unique issues you’re facing at your organization in a coaching session with Mark after training.
Resources
When you’re confused about Scrum or Agile, you can access reputable information, including a Glossary and Resource Library.
Community access
A safe online space to ask questions and get experienced answers when you run into challenges with Scrum and Agile.
Lean Coffee
Fun and friendly virtual meet-ups to discuss Scrum and Agile. Hear from Mark and others what has and hasn’t worked for them.
Money-back guarantee
You’ll gain valuable skills and learning from our certification workshops, or we’ll refund your registration price.
Get Certified
Explore what Scrum is and how to make it work for you in our Scrum Certification training. Hands-on learning will guide you to improve teamwork, deliver quick feedback, and achieve better products and results.
Registration is now open for workshops:
About this course
Focuses on the role of the team and the ScrumMaster. Get the skills and practical experience necessary to improve teamwork, take the exam, and advance your career with a certification that is in high demand today. Often the best fit for anyone new to Scrum.
Learning and Benefits
Relatable Scenarios
Learn on-the-job applications of key Scrum concepts, skills, principles, along with practical solutions that you can apply the next day for difficult, real-life situations.
Respected Certification
Everything you need to earn your Scrum Alliance® ScrumMaster certification, including exam fee and membership, and so much more.
Practical Exercises
With focus on the challenges that real teams face, and tools to dig deeper. You don’t need more boring Scrum theory. You need something you can sink your teeth into to see immediate results.
Jargon-Free Learning
This workshop is not just for software development or people with a computer science degree. We’ve helped many non-software teams with Scrum.
Career Advancement
Use Scrum knowledge to standout at work, get paid more, and impress your customer, all without burning out.
GenAI for Systems Thinking
Learn the basics of using Generative AI as a tool to support Systems Thinking in your ScrumMaster role. Explore how to leverage GenAI to help uncover patterns, and think more deeply about the systems your team operates in.
Ongoing Support
Your learning doesn’t stop when the workshop ends. You get lifetime access to all course materials, plus a followup email series designed to reinforce your learning objectives and help you apply what you’ve learned on the job.