Teams9 min read
Difficult Team Member? Change the Situation, Not the Person
A good person stuck in a difficult situation looks like a difficult person. Start from a place of empathy, then look for the real cause.
Read full articlePut an End to Ineffective Scrum
Deliver the right value with high quality, without feeling micromanaged or wasting time in pointless meetings.
8000+
Students certified
96%
Client retention rate
20+
Years of Agile experience
Which parts of the Scrum Master role still need a person?
Some of the Scrum Master job is getting more valuable, and some of it is quietly being absorbed by tools. Answer eight questions about how you actually spent your last couple of Sprints, and you’ll get a map of which is which, plus the one change I’d make first.
Eight questions, about three minutes. No score, no archetype.
We've helped 8000+ people find success using Scrum
Proud to be the trusted training provider for many of the largest financial, insurance, software, and education organizations, as well as all levels of Canadian government.
Mark is Great! I took a CSM course from him 11 years ago, hence I picked this course again 11 years later.
Justin LVirtual
This course helped me get a significant understanding of what Scrum is, how it can be applied in my real life work environment and what benefits could I have from it. The instructor was passionate about the subject, which helped me stay focus and interested.
Vincent MVirtual
I cannot say anything but good things about the course, and have been telling many people in my org about it.
Hatem NVirtual
Great job Mark! Training was excellent. I now know what REAL scrum is and feel equipped to continue learning and practicing true scrum principles.
Cornelus MVirtual
You'll spend two great days with amazing people around and learn a lot while laughing. Take this course!
Stephane LMontreal
Mark has helped me learn Agile in a fun way. The hands on experience have added value for a non-agile user like me.
Keerthiga NEdmonton
Solid course, instructor was knowledgeable and friendly. I liked how it felt like a conversation and not a presentation, so I had pretty high engagement.This subject feels like an applied art, not a list of facts for memorization.
Michael RVirtual
The course provided an excellent deep dive into scrum and the role of the scrum master. The instructor was very knowledgeable and well versed on the research of scrum.
Robyne LOttawa
Instructor was very invested in the material. Very knowledgeable and relatable.
Alan MEdmonton
Knows his material very well. Is pleasant. Proper course material was provided.
Jean PMontreal
Mark, thanks for an awesome class. I was quite impressed how you were able to run the entire course, without consulting notes or a PowerPoint! Then I noticed your Jedi mind trick of putting a finger to your temple to recall information… at least it seemed that way. I have nothing at all by way of improvement I can offer for you. The course was informative and your style was quite engaging
Thom RPrivate Client
Very enthusiastic and diplomatic. Very knowledgeable. Course was enjoyable.
Chris MKitchener-Waterloo
Excellent, very knowledgeable, good real world examples.
Steve OMontreal
Mark thanks for sharing your knowledge. I truly enjoyed your course. You have a great teaching ability.
Anaya MOttawa
Mark was awesome, very enthusiastic about the subject and more importantly was very knowledgeableabout Scrum Master role and Scrum.
David OPrivate Client
Energetic. Applied scrum in practice by helping lead us to answers in many modules.
Laura LVancouver
Very knowledgable and lots of references. Puts things into context and gives lots of examples to relate to many businesses.
Brent MEdmonton
Energetic, clear, helpful, inspiring, a great teacher.
Nadil POttawa
The content of the course covered most of things I was looking for. Mark is a knowledgeable instructor and was able to answer all of the queries the class had.
Ramandeep MEdmonton
Really enjoyed Mark's presonal anecdotes and humour. Very clear that Mark is knowledgeable and I look forward to diving into the numerous references for "extra reading".
Naomi MOttawa
Great course Mark! I really enjoyed learning more about the framwork and listening to others point of view.
Sarah MToronto
Well spoken and obviously passionate.
Brian REdmonton
Mark was highly engaged and collaborative with the class. Helped reinforce my understanding of Scrum and educate me on best practices and tools I can utilize in my work.
Faisal MToronto
All topics were covered and mastered incredibly well. Could confirm his wide knowledge and experience using and explaining scrum.
Lenin QMontreal
Mark is simply a very knowledgeable and engaging instructor. Great experience.
Emad MPrivate Client
Interesting facilitation of a topic that could have been not so interesting.
Jeff MEdmonton
The course material is great and the way Mark presents it is very clear. Mark augments the material with real-world scrum experience across many components/orgs.
Scott NOttawa
Mark harnessed the power of our diverse perspectives/skills/experience to create agile team enacting scrum as we applied our learning. This applied learning led us to knowledge sharing, trust, and mastery.
Danica MOttawa
I have appreciated using the scrum to the training course itself.
Ionut MMontreal
Mark is totally wonderfully weird and knowledgeable.
Sarah MOttawa
Well presented - effective - open to discussion - provides information that shows us better methods and resources for self learning.
Bedros NMontreal
The whole course was both helpful and valuable. I found Mark to be knowledgeable and engaging.
Tim MPrivate Client
Knowledgeable, prepared, interactive.
Anca MMontreal
Knowledgeable instructor. Engaging and well planned course.
Dan RVirtual
The course is great and Mark is amazing. I really impressed with his high level of knoweledge, his personal skills. I enjoyed the level how he conducted the training. The level structured and time-planned sessions. I enjoyed the way how and what Mark answered unpredictable questions. He is great facilitator.
Thanks a lot for opportunity to expand my knoweledge.
Anna MVirtual
I felt that Mark is an incredible teacher. He's extemely knowledgeable on the subject and shares his experience with the entire class. Very structured.
Anthony PToronto
Very knowledgeable in the topic, and always open for healthy discussion and willing to clarify our questions.
Higo MVancouver
Excellent. Well worth money and time.
David MOttawa
Good instructor. On point. Assertive and describes the problems and approaches well.
Andrei POttawa
Very empathic torwards participants, and I admire the ability to adjust the course trajectory on the fly. Thank you for a great course!
Sophia SPrivate Client
Very good instructor, very knowledgeable, good facilitator.
Liz SToronto
Fantastic course, fantastic instructor! A perfect mix of discussion and practical exercise that keeps you engaged.
Paul SVirtual
The instructor is very knowledgeable in the subject and kept us motivated and alert during the course. The course itself covers lots of material which is necessary for someone who wants to become a successful scrum master.
Elena RVirtual
Training style great. Open to discussions and various viewpoints. Helpful. Wants to make sure we all understand. Takes time to discuss further if required. Manages the agenda/time with group consensus/agreement.
Meredith SToronto
The course was quite detailed and Mark gave a lot of supporting information for all the topics we touched.
Toyosi OVirtual
Good course and Mark is an awesome facilitator. Loved the way Mark conducted the training.
Gajan PKitchener-Waterloo
The teach went further to clarify question and add valuable information from other Agile methodology.
Marco SMontreal
The failure-based models used for learning were effective.
Vince RVirtual
Mark is very knowledgeable and is great at simplifying and illustrating abstract concepts.
Thierry LMontreal
Excellent format; close groups, format's a plus. Instructor is very good at relating information in layman terms.
Amar SVancouver
The course provided an excellent deep dive into scrum and the role of the scrum master. The instructor was very knowledgeable and well versed on the research of scrum.
Robyne LOttawa
Instructor was very invested in the material. Very knowledgeable and relatable.
Alan MEdmonton
Knows his material very well. Is pleasant. Proper course material was provided.
Jean PMontreal
Mark, thanks for an awesome class. I was quite impressed how you were able to run the entire course, without consulting notes or a PowerPoint! Then I noticed your Jedi mind trick of putting a finger to your temple to recall information… at least it seemed that way. I have nothing at all by way of improvement I can offer for you. The course was informative and your style was quite engaging
Thom RPrivate Client
Very enthusiastic and diplomatic. Very knowledgeable. Course was enjoyable.
Chris MKitchener-Waterloo
Excellent, very knowledgeable, good real world examples.
Steve OMontreal
Mark thanks for sharing your knowledge. I truly enjoyed your course. You have a great teaching ability.
Anaya MOttawa
Mark was awesome, very enthusiastic about the subject and more importantly was very knowledgeableabout Scrum Master role and Scrum.
David OPrivate Client
Energetic. Applied scrum in practice by helping lead us to answers in many modules.
Laura LVancouver
Mark is Great! I took a CSM course from him 11 years ago, hence I picked this course again 11 years later.
Justin LVirtual
This course helped me get a significant understanding of what Scrum is, how it can be applied in my real life work environment and what benefits could I have from it. The instructor was passionate about the subject, which helped me stay focus and interested.
Vincent MVirtual
I cannot say anything but good things about the course, and have been telling many people in my org about it.
Hatem NVirtual
Great job Mark! Training was excellent. I now know what REAL scrum is and feel equipped to continue learning and practicing true scrum principles.
Cornelus MVirtual
Very knowledgable and lots of references. Puts things into context and gives lots of examples to relate to many businesses.
Brent MEdmonton
Energetic, clear, helpful, inspiring, a great teacher.
Nadil POttawa
The content of the course covered most of things I was looking for. Mark is a knowledgeable instructor and was able to answer all of the queries the class had.
Ramandeep MEdmonton
Really enjoyed Mark's presonal anecdotes and humour. Very clear that Mark is knowledgeable and I look forward to diving into the numerous references for "extra reading".
Naomi MOttawa
Great course Mark! I really enjoyed learning more about the framwork and listening to others point of view.
Sarah MToronto
Well spoken and obviously passionate.
Brian REdmonton
Mark was highly engaged and collaborative with the class. Helped reinforce my understanding of Scrum and educate me on best practices and tools I can utilize in my work.
Faisal MToronto
You'll spend two great days with amazing people around and learn a lot while laughing. Take this course!
Stephane LMontreal
All topics were covered and mastered incredibly well. Could confirm his wide knowledge and experience using and explaining scrum.
Lenin QMontreal
Mark is simply a very knowledgeable and engaging instructor. Great experience.
Emad MPrivate Client
Interesting facilitation of a topic that could have been not so interesting.
Jeff MEdmonton
The course material is great and the way Mark presents it is very clear. Mark augments the material with real-world scrum experience across many components/orgs.
Scott NOttawa
Mark has helped me learn Agile in a fun way. The hands on experience have added value for a non-agile user like me.
Keerthiga NEdmonton
Mark harnessed the power of our diverse perspectives/skills/experience to create agile team enacting scrum as we applied our learning. This applied learning led us to knowledge sharing, trust, and mastery.
Danica MOttawa
I have appreciated using the scrum to the training course itself.
Ionut MMontreal
Mark is totally wonderfully weird and knowledgeable.
Sarah MOttawa
Well presented - effective - open to discussion - provides information that shows us better methods and resources for self learning.
Bedros NMontreal
The whole course was both helpful and valuable. I found Mark to be knowledgeable and engaging.
Tim MPrivate Client
Knowledgeable, prepared, interactive.
Anca MMontreal
Knowledgeable instructor. Engaging and well planned course.
Dan RVirtual
The course is great and Mark is amazing. I really impressed with his high level of knoweledge, his personal skills. I enjoyed the level how he conducted the training. The level structured and time-planned sessions. I enjoyed the way how and what Mark answered unpredictable questions. He is great facilitator.
Thanks a lot for opportunity to expand my knoweledge.
Anna MVirtual
I felt that Mark is an incredible teacher. He's extemely knowledgeable on the subject and shares his experience with the entire class. Very structured.
Anthony PToronto
Very knowledgeable in the topic, and always open for healthy discussion and willing to clarify our questions.
Higo MVancouver
Excellent. Well worth money and time.
David MOttawa
Good instructor. On point. Assertive and describes the problems and approaches well.
Andrei POttawa
Very empathic torwards participants, and I admire the ability to adjust the course trajectory on the fly. Thank you for a great course!
Sophia SPrivate Client
Very good instructor, very knowledgeable, good facilitator.
Liz SToronto
Solid course, instructor was knowledgeable and friendly. I liked how it felt like a conversation and not a presentation, so I had pretty high engagement.This subject feels like an applied art, not a list of facts for memorization.
Michael RVirtual
Fantastic course, fantastic instructor! A perfect mix of discussion and practical exercise that keeps you engaged.
Paul SVirtual
The instructor is very knowledgeable in the subject and kept us motivated and alert during the course. The course itself covers lots of material which is necessary for someone who wants to become a successful scrum master.
Elena RVirtual
Training style great. Open to discussions and various viewpoints. Helpful. Wants to make sure we all understand. Takes time to discuss further if required. Manages the agenda/time with group consensus/agreement.
Meredith SToronto
The course was quite detailed and Mark gave a lot of supporting information for all the topics we touched.
Toyosi OVirtual
Good course and Mark is an awesome facilitator. Loved the way Mark conducted the training.
Gajan PKitchener-Waterloo
The teach went further to clarify question and add valuable information from other Agile methodology.
Marco SMontreal
The failure-based models used for learning were effective.
Vince RVirtual
Mark is very knowledgeable and is great at simplifying and illustrating abstract concepts.
Thierry LMontreal
Excellent format; close groups, format's a plus. Instructor is very good at relating information in layman terms.
Amar SVancouver
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There is a massive gap between claiming AI will boost productivity and actually fixing bottlenecks. Lessons from Canada's healthcare system and Humber River Hospital.
Read full articleWhy choose us
Get exclusive bonuses with our Scrum Alliance Certified Scrum training
Future-proof blueprint
A practical plan for Scrum team success, to guide you through your first few months after class and help you be effective long-term.
Personal coaching
Get professional input on the unique issues you’re facing at your organization in a coaching session with Mark after training.
Resources
When you’re confused about Scrum or Agile, you can access reputable information, including a Glossary and Resource Library.
Community access
A safe online space to ask questions and get experienced answers when you run into challenges with Scrum and Agile.
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Fun and friendly virtual meet-ups to discuss Scrum and Agile. Hear from Mark and others what has and hasn’t worked for them.
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You’ll gain valuable skills and learning from our certification workshops, or we’ll refund your registration price.
Get Certified
Explore what Scrum is and how to make it work for you in our Scrum Certification training. Hands-on learning will guide you to improve teamwork, deliver quick feedback, and achieve better products and results.
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About this course
Focuses on the role of the team and the ScrumMaster. Get the skills and practical experience necessary to improve teamwork, take the exam, and advance your career with a certification that is in high demand today. Often the best fit for anyone new to Scrum.
Learning and Benefits
Relatable Scenarios
Learn on-the-job applications of key Scrum concepts, skills, principles, along with practical solutions that you can apply the next day for difficult, real-life situations.
Respected Certification
Everything you need to earn your Scrum Alliance® ScrumMaster certification, including exam fee and membership, and so much more.
Practical Exercises
With focus on the challenges that real teams face, and tools to dig deeper. You don’t need more boring Scrum theory. You need something you can sink your teeth into to see immediate results.
Jargon-Free Learning
This workshop is not just for software development or people with a computer science degree. We’ve helped many non-software teams with Scrum.
Career Advancement
Use Scrum knowledge to standout at work, get paid more, and impress your customer, all without burning out.
GenAI for Systems Thinking
Learn the basics of using Generative AI as a tool to support Systems Thinking in your ScrumMaster role. Explore how to leverage GenAI to help uncover patterns, and think more deeply about the systems your team operates in.
Ongoing Support
Your learning doesn’t stop when the workshop ends. You get lifetime access to all course materials, plus a followup email series designed to reinforce your learning objectives and help you apply what you’ve learned on the job.