Artificial Intelligence - 9 min read
Skill Loss and GenAI - Make It a Choice, Not an Accident
If GenAI is right 95% of the time, how do we maintain the skill to recognize the cases where there is a mistake?
Read full articlePut an End to Ineffective Scrum
Deliver the right value with high quality, without feeling micromanaged or wasting time in pointless meetings.
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Which parts of the Scrum Master role still need a person?
Some of the Scrum Master job is getting more valuable, and some of it is quietly being absorbed by tools. Answer eight questions about how you actually spent your last couple of Sprints, and you’ll get a map of which is which, plus the one change I’d make first.
Eight questions, about three minutes. No score, no archetype.
We've helped 8000+ people find success using Scrum
Proud to be the trusted training provider for many of the largest financial, insurance, software, and education organizations, as well as all levels of Canadian government.
Mark is a great instructor, very educated and helpful about Scrum and Agile. The course is very thorough and way better than typical Scrum training I have attended in the past.
Rishi PToronto
This course helped me understand the principles of Agile and how to implement it to achieve better performance with any team while having a good time. Really like the balance between the exercises and the theory.
Pierre LMontreal
Mark's session was a great combination of theory, practical exercises and real life stories that kept this learner engaged and involved. Time spent was definitely worthwhile. Thanks!
Justin LVirtual
Mark has an effective approach at coaching us through the course in an "agile" way. Would recommend the course to those who are experienced scrum masters and especially to those who are new to the agile world.
Caia RToronto
I really enjoyed my experience with Agile Pain Relief and the 2 day CSM course. It was highly informative, interactive, and engaging, even with the hurdle of being fully virtual. Mark was thoughtful, patient, and ready to answer any question that came his way. I found the workshop to be not only educational, but also a great exercise in building confidence.
Katie HVirtual
I learned a lot and the content was far more enganging than I expected it to be. I come away with many improvements I can make to my organization. Thanks and well done.
Dan CKitchener-Waterloo
I participated in the Certified Scrum Master course instructed by Mark Levison. Mark is a very well educated in the Agile Scrum methodology and presented the course material in a very entertaining way during the 2-day course. I learned a lot of things I had not previously known even though I had been practicing scrum for the past 5 years. I would highly recommend that every organization send their scrum focal’s to this training – it will help them advance their organization in implementing, and delivering scrum based projects, thus help their business be more successful.
Graham FVirtual
This course taught me about Scrum and, in particular, provided depth around the roles and responsibilities of a Scrum team. Despite Covid-19, the material was well-prepared for online consumption and Mark, the instructor, was engaging and informative. Mark has a huge library of Scrum-related resources, as well as many non-Scrum but still applicable resources, and I would highly recommend Mark and his team for anyone seeking ScrumMaster training.
Karen MVirtual
I absolutely love your practical pragmatic approach to delivering information. Very conductive to learning.
Mandy JOttawa
Well spoken and obviously passionate.
Brian REdmonton
I really appreciated the experience as a whole. Great valuable content. Super trainer. Experienced and flexible.
Marie MOttawa
Very knowledgeable and had many keen insights on the human behaviour aspect of scrum.
Brent ZVancouver
Mark was great! He kept the room energized and very engaged. His passion and pexereince were very evident. Class materials were very helpful! Great focus on how to drive results.
Aaron MPrivate Client
Mark is a great instructor, using real life examples makes easy to understand better what the scrum methodology is and how to apply it to our roles.
Robin MVirtual
This course was a real eye opener and hope it will not be like preaching in the desert. You are a great orator and would love to listen to your thoughts for hours.
Marc-Andre LMontreal
Good instructor. On point. Assertive and describes the problems and approaches well.
Andrei POttawa
Great instructor. Lots of good feedack throughout the session that was meaningful.
Petula NToronto
Mark was very engaging and provides an excellent overview of the Scrum methodology.
Stephane LEdmonton
Mark thanks for sharing your knowledge. I truly enjoyed your course. You have a great teaching ability.
Anaya MOttawa
Came into the course with basic practice and limited knowledge of theory. Mark has deep knowledge and experience of the material that is easily shared, conveyed, and put into practical settings /analogies. I appreciated the effort of setting a team working agreement during the course, how we communicated /voted throughout the course, and the respected timeframe granted to teach us the material. Many thanks Mark for sharing your time, knowledge, and humour with us. It was very interesting, albeit an intense 2 days of information. Not an easy feat in a virtual setting. Also, many thanks for the many links provided to learn further on our own time. The course material is large and wide. This was perfect to learn basic theory in practice. Further knowledge, training and experience is required to fully capture and understand the depth of SCRUM and Agile.
Chantal MVirtual
Very engaging way of learning how to be a Product Owner, just like Scrum should be.
Teeba APrivate Client
Mark was fantastic! Great examples!
Scott MKitchener-Waterloo
This course was an essential intro for me, a noob in Scrum. I was guided through material I need to know, while at the same time allowed to explore concepts on my own.
Vanessa MToronto
Mark did a great job sparking conversation, without reading slide after slide. Very happy with this course.
Lee GPrivate Client
Very passionate and organized, kept material interesting.
Sjoerd FEdmonton
Very knowledgeable instructor. His experience is obvious.
Mark LMontreal
Very informative. Well presented. Good tempo.
Robert MOttawa
Great course, a lot of valuable information. Experienced instructor, great ability to adapt to group and real work situtations.
Karen LPrivate Client
Mark is an excellent instructor and has great techniques to help us understand and learn the material of the course.
Miguel NMontreal
The course and exercise were well designed to add value compared to reading about Scrum. Mark is an effective presenter, keeping things interesting and (often) entertaining.
Gordon EPrivate Client
Very Experienced, Shared Experiences, Class Participation was done very well.
Gary FPrivate Client
AMAZING! Funny, interesting, engaging course!
Bassem HMontreal
Mark knows his stuff and delivers a highly interactive and animated training.
Ted MPrivate Client
The instructor Mark was very knowledgeable and provided lots of knowledge and examples. I learned a lot but did not realize what a huge topic this is.
Andrei DToronto
Intense and totally worth it.
Marinho MEdmonton
Long days but really challenged me to rethink how I can enhance my BA skills and how to contribute in different ways to my team.
Pearline EVancouver
The course was well structured. The trainer was very knowledgeable and very engaging. I thoroughly enjoyed this course.
Bruno MOttawa
I found Mark very knowledgeable for the course material and good at getting his point across.
Shawn PMontreal
Very good introduction to my new role. Mark leads lively and thought-provoking discussions.
Bob COttawa
Brilliantly said. I am happy to be part of this Scrum Product owner course.
Esva PMontreal
Excellent overview of Scrum/Kanban/Agile. The technical material/theoretical material was well balanced/augments with the personal expeirences of the instructor. Highly recommend.
Dino CPrivate Client
Very good instructor. Held my attention throughout, provided very good thinking and provided good insights.
Adrian RPrivate Client
Mark did a great job. I appreciated that a) he was coming from a strong development background and b) had an obvious passion about Scrum and the benefits it could bring to development.
Adam MVirtual
Excellent teaching and course delivery. Practical scrum practices was very informational.
Odion OToronto
Mark was knowledgable and provided us with a good base to start with.
Maria Noah MPrivate Client
Very thorough. The copious use of examples were very helpful!
Kevin HMontreal
Mark did an excellent job facilitating the course and the content was very helpful. We covered a lot of ground in
three sessions and the pre-learning was helpful too! Mark was patient and respectful and very supportive
throughout the sessions. It was a pleasure to spend the time with Mark and to learn from someone who obviously
knows his subject.
Debbie BVirtual
I really enjoyed the course. Mark really understands the topic and is willing to go into great depth about items the students wished. Very enjoyable.
Mark MKitchener-Waterloo
It was great! Very well explained and engaging.
Donald HToronto
Mark delivered the course exceptionally well.
Amjad GEdmonton
I absolutely love your practical pragmatic approach to delivering information. Very conductive to learning.
Mandy JOttawa
Well spoken and obviously passionate.
Brian REdmonton
Mark is a great instructor, very educated and helpful about Scrum and Agile. The course is very thorough and way better than typical Scrum training I have attended in the past.
Rishi PToronto
I really appreciated the experience as a whole. Great valuable content. Super trainer. Experienced and flexible.
Marie MOttawa
Very knowledgeable and had many keen insights on the human behaviour aspect of scrum.
Brent ZVancouver
Mark was great! He kept the room energized and very engaged. His passion and pexereince were very evident. Class materials were very helpful! Great focus on how to drive results.
Aaron MPrivate Client
Mark is a great instructor, using real life examples makes easy to understand better what the scrum methodology is and how to apply it to our roles.
Robin MVirtual
This course was a real eye opener and hope it will not be like preaching in the desert. You are a great orator and would love to listen to your thoughts for hours.
Marc-Andre LMontreal
Good instructor. On point. Assertive and describes the problems and approaches well.
Andrei POttawa
Great instructor. Lots of good feedack throughout the session that was meaningful.
Petula NToronto
This course helped me understand the principles of Agile and how to implement it to achieve better performance with any team while having a good time. Really like the balance between the exercises and the theory.
Pierre LMontreal
Mark was very engaging and provides an excellent overview of the Scrum methodology.
Stephane LEdmonton
Mark's session was a great combination of theory, practical exercises and real life stories that kept this learner engaged and involved. Time spent was definitely worthwhile. Thanks!
Justin LVirtual
Mark thanks for sharing your knowledge. I truly enjoyed your course. You have a great teaching ability.
Anaya MOttawa
Came into the course with basic practice and limited knowledge of theory. Mark has deep knowledge and experience of the material that is easily shared, conveyed, and put into practical settings /analogies. I appreciated the effort of setting a team working agreement during the course, how we communicated /voted throughout the course, and the respected timeframe granted to teach us the material. Many thanks Mark for sharing your time, knowledge, and humour with us. It was very interesting, albeit an intense 2 days of information. Not an easy feat in a virtual setting. Also, many thanks for the many links provided to learn further on our own time. The course material is large and wide. This was perfect to learn basic theory in practice. Further knowledge, training and experience is required to fully capture and understand the depth of SCRUM and Agile.
Chantal MVirtual
Very engaging way of learning how to be a Product Owner, just like Scrum should be.
Teeba APrivate Client
Mark was fantastic! Great examples!
Scott MKitchener-Waterloo
This course was an essential intro for me, a noob in Scrum. I was guided through material I need to know, while at the same time allowed to explore concepts on my own.
Vanessa MToronto
Mark did a great job sparking conversation, without reading slide after slide. Very happy with this course.
Lee GPrivate Client
Very passionate and organized, kept material interesting.
Sjoerd FEdmonton
Very knowledgeable instructor. His experience is obvious.
Mark LMontreal
Very informative. Well presented. Good tempo.
Robert MOttawa
Great course, a lot of valuable information. Experienced instructor, great ability to adapt to group and real work situtations.
Karen LPrivate Client
Mark is an excellent instructor and has great techniques to help us understand and learn the material of the course.
Miguel NMontreal
The course and exercise were well designed to add value compared to reading about Scrum. Mark is an effective presenter, keeping things interesting and (often) entertaining.
Gordon EPrivate Client
Very Experienced, Shared Experiences, Class Participation was done very well.
Gary FPrivate Client
AMAZING! Funny, interesting, engaging course!
Bassem HMontreal
Mark knows his stuff and delivers a highly interactive and animated training.
Ted MPrivate Client
The instructor Mark was very knowledgeable and provided lots of knowledge and examples. I learned a lot but did not realize what a huge topic this is.
Andrei DToronto
Intense and totally worth it.
Marinho MEdmonton
Mark has an effective approach at coaching us through the course in an "agile" way. Would recommend the course to those who are experienced scrum masters and especially to those who are new to the agile world.
Caia RToronto
Long days but really challenged me to rethink how I can enhance my BA skills and how to contribute in different ways to my team.
Pearline EVancouver
The course was well structured. The trainer was very knowledgeable and very engaging. I thoroughly enjoyed this course.
Bruno MOttawa
I found Mark very knowledgeable for the course material and good at getting his point across.
Shawn PMontreal
I really enjoyed my experience with Agile Pain Relief and the 2 day CSM course. It was highly informative, interactive, and engaging, even with the hurdle of being fully virtual. Mark was thoughtful, patient, and ready to answer any question that came his way. I found the workshop to be not only educational, but also a great exercise in building confidence.
Katie HVirtual
Very good introduction to my new role. Mark leads lively and thought-provoking discussions.
Bob COttawa
I learned a lot and the content was far more enganging than I expected it to be. I come away with many improvements I can make to my organization. Thanks and well done.
Dan CKitchener-Waterloo
Brilliantly said. I am happy to be part of this Scrum Product owner course.
Esva PMontreal
Excellent overview of Scrum/Kanban/Agile. The technical material/theoretical material was well balanced/augments with the personal expeirences of the instructor. Highly recommend.
Dino CPrivate Client
Very good instructor. Held my attention throughout, provided very good thinking and provided good insights.
Adrian RPrivate Client
Mark did a great job. I appreciated that a) he was coming from a strong development background and b) had an obvious passion about Scrum and the benefits it could bring to development.
Adam MVirtual
Excellent teaching and course delivery. Practical scrum practices was very informational.
Odion OToronto
Mark was knowledgable and provided us with a good base to start with.
Maria Noah MPrivate Client
I participated in the Certified Scrum Master course instructed by Mark Levison. Mark is a very well educated in the Agile Scrum methodology and presented the course material in a very entertaining way during the 2-day course. I learned a lot of things I had not previously known even though I had been practicing scrum for the past 5 years. I would highly recommend that every organization send their scrum focal’s to this training – it will help them advance their organization in implementing, and delivering scrum based projects, thus help their business be more successful.
Graham FVirtual
Very thorough. The copious use of examples were very helpful!
Kevin HMontreal
Mark did an excellent job facilitating the course and the content was very helpful. We covered a lot of ground in
three sessions and the pre-learning was helpful too! Mark was patient and respectful and very supportive
throughout the sessions. It was a pleasure to spend the time with Mark and to learn from someone who obviously
knows his subject.
Debbie BVirtual
I really enjoyed the course. Mark really understands the topic and is willing to go into great depth about items the students wished. Very enjoyable.
Mark MKitchener-Waterloo
This course taught me about Scrum and, in particular, provided depth around the roles and responsibilities of a Scrum team. Despite Covid-19, the material was well-prepared for online consumption and Mark, the instructor, was engaging and informative. Mark has a huge library of Scrum-related resources, as well as many non-Scrum but still applicable resources, and I would highly recommend Mark and his team for anyone seeking ScrumMaster training.
Karen MVirtual
It was great! Very well explained and engaging.
Donald HToronto
Mark delivered the course exceptionally well.
Amjad GEdmonton
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Artificial Intelligence - 7 min read
Canada's AI Strategy Mistakes Adoption for Productivity
There is a massive gap between claiming AI will boost productivity and actually fixing bottlenecks. Lessons from Canada's healthcare system and Humber River Hospital.
Read full article
Scrum Events and Artifacts - 8 min read
How Many of These Backlog Refinement Anti-Patterns Does Your Team Have?
Product Backlog refinement isn't about writing User Stories, it's about having conversations. Learn to fix some of the most common problems with the Refinement process.
Read full articleWhy choose us
Get exclusive bonuses with our Scrum Alliance Certified Scrum training
Future-proof blueprint
A practical plan for Scrum team success, to guide you through your first few months after class and help you be effective long-term.
Personal coaching
Get professional input on the unique issues you’re facing at your organization in a coaching session with Mark after training.
Resources
When you’re confused about Scrum or Agile, you can access reputable information, including a Glossary and Resource Library.
Community access
A safe online space to ask questions and get experienced answers when you run into challenges with Scrum and Agile.
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Fun and friendly virtual meet-ups to discuss Scrum and Agile. Hear from Mark and others what has and hasn’t worked for them.
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You’ll gain valuable skills and learning from our certification workshops, or we’ll refund your registration price.
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Explore what Scrum is and how to make it work for you in our Scrum Certification training. Hands-on learning will guide you to improve teamwork, deliver quick feedback, and achieve better products and results.
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About this course
Focuses on the role of the team and the ScrumMaster. Get the skills and practical experience necessary to improve teamwork, take the exam, and advance your career with a certification that is in high demand today. Often the best fit for anyone new to Scrum.
Learning and Benefits
Relatable Scenarios
Learn on-the-job applications of key Scrum concepts, skills, principles, along with practical solutions that you can apply the next day for difficult, real-life situations.
Respected Certification
Everything you need to earn your Scrum Alliance® ScrumMaster certification, including exam fee and membership, and so much more.
Practical Exercises
With focus on the challenges that real teams face, and tools to dig deeper. You don’t need more boring Scrum theory. You need something you can sink your teeth into to see immediate results.
Jargon-Free Learning
This workshop is not just for software development or people with a computer science degree. We’ve helped many non-software teams with Scrum.
Career Advancement
Use Scrum knowledge to standout at work, get paid more, and impress your customer, all without burning out.
GenAI for Systems Thinking
Learn the basics of using Generative AI as a tool to support Systems Thinking in your ScrumMaster role. Explore how to leverage GenAI to help uncover patterns, and think more deeply about the systems your team operates in.
Ongoing Support
Your learning doesn’t stop when the workshop ends. You get lifetime access to all course materials, plus a followup email series designed to reinforce your learning objectives and help you apply what you’ve learned on the job.