Teams9 min read
Difficult Team Member? Change the Situation, Not the Person
A good person stuck in a difficult situation looks like a difficult person. Start from a place of empathy, then look for the real cause.
Read full articlePut an End to Ineffective Scrum
Deliver the right value with high quality, without feeling micromanaged or wasting time in pointless meetings.
8000+
Students certified
96%
Client retention rate
20+
Years of Agile experience
Which parts of the Scrum Master role still need a person?
Some of the Scrum Master job is getting more valuable, and some of it is quietly being absorbed by tools. Answer eight questions about how you actually spent your last couple of Sprints, and you’ll get a map of which is which, plus the one change I’d make first.
Eight questions, about three minutes. No score, no archetype.
We've helped 8000+ people find success using Scrum
Proud to be the trusted training provider for many of the largest financial, insurance, software, and education organizations, as well as all levels of Canadian government.
Mark is extremely knowlegeable, humorous, and an effective teacher. I feel far more knowedgeable about Scrum now than I did 2 days ago.
Jeremy GToronto
Great job Mark! Training was excellent. I now know what REAL scrum is and feel equipped to continue learning and practicing true scrum principles.
Cornelus MVirtual
I enjoyed Mark's teaching style. I like the personal stories and puns. I always like to bring humor in to my meeting or when I am teaching or mentoring, it evokes a positive emotion and people will retain the information better. A+++ Would like to attend other courses done by Mark.
Shanna FVirtual
The course is great and Mark is amazing. I really impressed with his high level of knoweledge, his personal skills. I enjoyed the level how he conducted the training. The level structured and time-planned sessions. I enjoyed the way how and what Mark answered unpredictable questions. He is great facilitator.
Thanks a lot for opportunity to expand my knoweledge.
Anna MVirtual
Mark was a great instructor. His quirky ways and sense of humour make for a great course. I was entertained and interested each step of the way.
Philippe BPrivate Client
The course was awesome with great instructor. It was great to have the groups for exercices and then discuss with trainer.
Françoise DVirtual
Very engaging way of learning how to be a Product Owner, just like Scrum should be.
Teeba APrivate Client
Instructor is very knowledgeable and delivers the course extremely well. Makes it interesting!
Brian APrivate Client
Mark is great - knows the material and can address all questions, prompting us to try and answer them first! Great trainer, I would recommend him to others.
Frances AOttawa
I thoroughly enjoyed my time with Mark. I learned a lot and appreciate his teaching style.
Kendall APrivate Client
Mark was a fantastic instructor who gave very thorough answers. He explained concepts in ways that technical and non technical people could understand. He lead the course in a way that impowered the students.
Tyler WVirtual
Awesome and objective! Careful not to influence how we work by answering other students.
Shawn MMontreal
Mark is a great teacher. Funny, communicates his ideas well, very knowledgeable, - a great teacher! This was a good course!
Anthony DVirtual
Great energy. Interesting course material.
Julie CToronto
Mark was awesome, very enthusiastic about the subject and more importantly was very knowledgeableabout Scrum Master role and Scrum.
David OPrivate Client
Very informative. Well presented. Good tempo.
Robert MOttawa
Mark is excellent. He instructs and communicates in simple and visual ways that are memorable. He is adaptable, and does a great job balancing needs of individuals and the group.
Ryan MToronto
I will highly recommend Mark. I enjoyed the course.
Shamyl NVancouver
This course gave me a new insight into delivering better software for the customer more effectively.
Len CVancouver
Good. Has lots of experience.
Jimmy AEdmonton
Extremely enlightening. Put a lot of elements into proper context. Great foundation.
Yvan NMontreal
The whole course was both helpful and valuable. I found Mark to be knowledgeable and engaging.
Tim MPrivate Client
Mark uses his extensive experience in scrum training and software dev to add relevent examples which help understand SCRUM better.
Affan MPrivate Client
Mark is engaging, very knowledgeable and morphs to the class knowledge. His sense of humor is also appreciated.
Malisha CToronto
Fantastic 2 days. Loved the incorporation of practical exercies. Lots of feedback and helps you understand how people think.
Tony KVancouver
Honest and open, encouraged us to think on our own. Really highlighted this is not a defined process, we need to figure out what works best for our teams,
Alana GPrivate Client
Excellent. Learn a lot about Scrum. Very knowledgeable and experienced in the area. Able to relate different examples on questions asked during class.
Robert CToronto
This is an excellent course to take after the CSM. The instructor was excellent, the course was wonderful, the students awesome.
Marc HMontreal
Great Class! Learning in a dynamic and fun way with interesting and useful context and examples.
Suzelle FMontreal
Awesome instructor, great course.
Kristie KPrivate Client
The course material is great and the way Mark presents it is very clear. Mark augments the material with real-world scrum experience across many components/orgs.
Scott NOttawa
Mark Levinson is very knowledgeable in Scrum and has the ability to start you on the right track given your specific workplace problems. He is also able to generalize issues and show how they can be solved with the tools provided in the course.
Hatem NVirtual
Very engaging instructor and scenarios.
Christine APrivate Client
Great energy and pace, never felt disengaged. Klaus was a great add. "Scrum doesn't put out fires but is a great smoke detector."
Norman VEdmonton
Mark is fully knowledgeable and very experienced in conveying information effectively. He is also highly skilled in structuring an agenda and keeping students on track.
Michael WOttawa
Mark was exteremly knowledgeable and enganging facilitor and I would not hesitate to recommend him to anyone looking to bbuild their agile. Thanks for the excellent course!
Mike WPrivate Client
Mark is an awesome instructor who does an excellent job of describing Scrum. Brilliant course!
Tom BEdmonton
Instructor was very prepared, good course materials, very well spoken. I felt he was an expert in the field. Encouraged participation, but kept the group focused.
Scott VEdmonton
Mark did an excellent job of teaching the material and went beyond just presenting it.
Noah AEdmonton
Well structured training. Excellent communication skills.
Khaled MToronto
Mark's briiliant, I would like an assessment on our company and some hints.
Stefano GToronto
Awesome speaker. Fantastic course.
Helen KMontreal
A very rewarding learning experience. Timeboxed for two days, that really provides business value for future scrum masters /Agile practioners.
Delia DMontreal
Kept participants engaged. Good.
Lyra TVirtual
I like the way the course was taught through examples and games. I found personal anecdotes helpful in understanding concepts.
Randy EOttawa
Passionate, Articulate, Well organized, and knowledgeable. Highly recommended
Nick KVancouver
Mark, you were an absolute pleasure! Thank you for a well thoughtout and enjoyable course. I've learned a lot of great tips I plan to start using immediately.
Monica CToronto
Very engaging instructor. Used many real-life examples.
Laura OPrivate Client
Mark was able to provide valuable lessons in a short period of time. Using a variety of methods he illustrated and reinforced the key elements of scrum.
Sean BOttawa
The course was quite detailed and Mark gave a lot of supporting information for all the topics we touched.
Toyosi OVirtual
The course is great and Mark is amazing. I really impressed with his high level of knoweledge, his personal skills. I enjoyed the level how he conducted the training. The level structured and time-planned sessions. I enjoyed the way how and what Mark answered unpredictable questions. He is great facilitator.
Thanks a lot for opportunity to expand my knoweledge.
Anna MVirtual
Mark is extremely knowlegeable, humorous, and an effective teacher. I feel far more knowedgeable about Scrum now than I did 2 days ago.
Jeremy GToronto
Mark was a great instructor. His quirky ways and sense of humour make for a great course. I was entertained and interested each step of the way.
Philippe BPrivate Client
The course was awesome with great instructor. It was great to have the groups for exercices and then discuss with trainer.
Françoise DVirtual
Very engaging way of learning how to be a Product Owner, just like Scrum should be.
Teeba APrivate Client
Instructor is very knowledgeable and delivers the course extremely well. Makes it interesting!
Brian APrivate Client
Mark is great - knows the material and can address all questions, prompting us to try and answer them first! Great trainer, I would recommend him to others.
Frances AOttawa
I thoroughly enjoyed my time with Mark. I learned a lot and appreciate his teaching style.
Kendall APrivate Client
Mark was a fantastic instructor who gave very thorough answers. He explained concepts in ways that technical and non technical people could understand. He lead the course in a way that impowered the students.
Tyler WVirtual
Awesome and objective! Careful not to influence how we work by answering other students.
Shawn MMontreal
Mark is a great teacher. Funny, communicates his ideas well, very knowledgeable, - a great teacher! This was a good course!
Anthony DVirtual
Great energy. Interesting course material.
Julie CToronto
Mark was awesome, very enthusiastic about the subject and more importantly was very knowledgeableabout Scrum Master role and Scrum.
David OPrivate Client
Very informative. Well presented. Good tempo.
Robert MOttawa
Mark is excellent. He instructs and communicates in simple and visual ways that are memorable. He is adaptable, and does a great job balancing needs of individuals and the group.
Ryan MToronto
I will highly recommend Mark. I enjoyed the course.
Shamyl NVancouver
This course gave me a new insight into delivering better software for the customer more effectively.
Len CVancouver
Good. Has lots of experience.
Jimmy AEdmonton
Extremely enlightening. Put a lot of elements into proper context. Great foundation.
Yvan NMontreal
The whole course was both helpful and valuable. I found Mark to be knowledgeable and engaging.
Tim MPrivate Client
Mark uses his extensive experience in scrum training and software dev to add relevent examples which help understand SCRUM better.
Affan MPrivate Client
Mark is engaging, very knowledgeable and morphs to the class knowledge. His sense of humor is also appreciated.
Malisha CToronto
Fantastic 2 days. Loved the incorporation of practical exercies. Lots of feedback and helps you understand how people think.
Tony KVancouver
Honest and open, encouraged us to think on our own. Really highlighted this is not a defined process, we need to figure out what works best for our teams,
Alana GPrivate Client
Excellent. Learn a lot about Scrum. Very knowledgeable and experienced in the area. Able to relate different examples on questions asked during class.
Robert CToronto
Great job Mark! Training was excellent. I now know what REAL scrum is and feel equipped to continue learning and practicing true scrum principles.
Cornelus MVirtual
This is an excellent course to take after the CSM. The instructor was excellent, the course was wonderful, the students awesome.
Marc HMontreal
Great Class! Learning in a dynamic and fun way with interesting and useful context and examples.
Suzelle FMontreal
Awesome instructor, great course.
Kristie KPrivate Client
The course material is great and the way Mark presents it is very clear. Mark augments the material with real-world scrum experience across many components/orgs.
Scott NOttawa
Mark Levinson is very knowledgeable in Scrum and has the ability to start you on the right track given your specific workplace problems. He is also able to generalize issues and show how they can be solved with the tools provided in the course.
Hatem NVirtual
Very engaging instructor and scenarios.
Christine APrivate Client
Great energy and pace, never felt disengaged. Klaus was a great add. "Scrum doesn't put out fires but is a great smoke detector."
Norman VEdmonton
Mark is fully knowledgeable and very experienced in conveying information effectively. He is also highly skilled in structuring an agenda and keeping students on track.
Michael WOttawa
Mark was exteremly knowledgeable and enganging facilitor and I would not hesitate to recommend him to anyone looking to bbuild their agile. Thanks for the excellent course!
Mike WPrivate Client
Mark is an awesome instructor who does an excellent job of describing Scrum. Brilliant course!
Tom BEdmonton
Instructor was very prepared, good course materials, very well spoken. I felt he was an expert in the field. Encouraged participation, but kept the group focused.
Scott VEdmonton
I enjoyed Mark's teaching style. I like the personal stories and puns. I always like to bring humor in to my meeting or when I am teaching or mentoring, it evokes a positive emotion and people will retain the information better. A+++ Would like to attend other courses done by Mark.
Shanna FVirtual
Mark did an excellent job of teaching the material and went beyond just presenting it.
Noah AEdmonton
Well structured training. Excellent communication skills.
Khaled MToronto
Mark's briiliant, I would like an assessment on our company and some hints.
Stefano GToronto
Awesome speaker. Fantastic course.
Helen KMontreal
A very rewarding learning experience. Timeboxed for two days, that really provides business value for future scrum masters /Agile practioners.
Delia DMontreal
Kept participants engaged. Good.
Lyra TVirtual
I like the way the course was taught through examples and games. I found personal anecdotes helpful in understanding concepts.
Randy EOttawa
Passionate, Articulate, Well organized, and knowledgeable. Highly recommended
Nick KVancouver
Mark, you were an absolute pleasure! Thank you for a well thoughtout and enjoyable course. I've learned a lot of great tips I plan to start using immediately.
Monica CToronto
Very engaging instructor. Used many real-life examples.
Laura OPrivate Client
Mark was able to provide valuable lessons in a short period of time. Using a variety of methods he illustrated and reinforced the key elements of scrum.
Sean BOttawa
The course was quite detailed and Mark gave a lot of supporting information for all the topics we touched.
Toyosi OVirtual
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Read full articleWhy choose us
Get exclusive bonuses with our Scrum Alliance Certified Scrum training
Future-proof blueprint
A practical plan for Scrum team success, to guide you through your first few months after class and help you be effective long-term.
Personal coaching
Get professional input on the unique issues you’re facing at your organization in a coaching session with Mark after training.
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When you’re confused about Scrum or Agile, you can access reputable information, including a Glossary and Resource Library.
Community access
A safe online space to ask questions and get experienced answers when you run into challenges with Scrum and Agile.
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Fun and friendly virtual meet-ups to discuss Scrum and Agile. Hear from Mark and others what has and hasn’t worked for them.
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You’ll gain valuable skills and learning from our certification workshops, or we’ll refund your registration price.
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Explore what Scrum is and how to make it work for you in our Scrum Certification training. Hands-on learning will guide you to improve teamwork, deliver quick feedback, and achieve better products and results.
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About this course
Focuses on the role of the team and the ScrumMaster. Get the skills and practical experience necessary to improve teamwork, take the exam, and advance your career with a certification that is in high demand today. Often the best fit for anyone new to Scrum.
Learning and Benefits
Relatable Scenarios
Learn on-the-job applications of key Scrum concepts, skills, principles, along with practical solutions that you can apply the next day for difficult, real-life situations.
Respected Certification
Everything you need to earn your Scrum Alliance® ScrumMaster certification, including exam fee and membership, and so much more.
Practical Exercises
With focus on the challenges that real teams face, and tools to dig deeper. You don’t need more boring Scrum theory. You need something you can sink your teeth into to see immediate results.
Jargon-Free Learning
This workshop is not just for software development or people with a computer science degree. We’ve helped many non-software teams with Scrum.
Career Advancement
Use Scrum knowledge to standout at work, get paid more, and impress your customer, all without burning out.
GenAI for Systems Thinking
Learn the basics of using Generative AI as a tool to support Systems Thinking in your ScrumMaster role. Explore how to leverage GenAI to help uncover patterns, and think more deeply about the systems your team operates in.
Ongoing Support
Your learning doesn’t stop when the workshop ends. You get lifetime access to all course materials, plus a followup email series designed to reinforce your learning objectives and help you apply what you’ve learned on the job.