Teams9 min read
Difficult Team Member? Change the Situation, Not the Person
A good person stuck in a difficult situation looks like a difficult person. Start from a place of empathy, then look for the real cause.
Read full articlePut an End to Ineffective Scrum
Deliver the right value with high quality, without feeling micromanaged or wasting time in pointless meetings.
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Which parts of the Scrum Master role still need a person?
Some of the Scrum Master job is getting more valuable, and some of it is quietly being absorbed by tools. Answer eight questions about how you actually spent your last couple of Sprints, and you’ll get a map of which is which, plus the one change I’d make first.
Eight questions, about three minutes. No score, no archetype.
We've helped 8000+ people find success using Scrum
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Really enjoyed the course. Mark has a unique way of explaining concepts that have a very positive effect on the learning process.
Daniel LMontreal
Best training I've taken in a long time.
Susan DPrivate Client
Great! Fun! And I learned something too! Seriously, one of the best training sessions for my personal growth.
Pierre VMontreal
Thank you for this course, I don’t recall ever having such a good teacher during my studies! I am very satisfied and I can’t wait to start and try to improve things. I will say to my colleagues that are being formed to be PO that they should have looked to your classes.
Laurene TVirtual
The course provided an excellent deep dive into scrum and the role of the scrum master. The instructor was very knowledgeable and well versed on the research of scrum.
Robyne LOttawa
Thank you Mark for the amazing training and for the useful tips you shared!
Manal DVirtual
Provided excellent understanding of scrum, more difficult concepts with a very hands on approach.
Carmen CToronto
Created a very nice and open environment which helped the learning process.
Ricardo CKitchener-Waterloo
Excellent. Learn a lot about Scrum. Very knowledgeable and experienced in the area. Able to relate different examples on questions asked during class.
Robert CToronto
Mark is a great presenter. I appreciate that he is to the point and succinct in his points, but can expand when prompted. I appreciate that there was room for "derailment" and that the training was made more custom tailored to the individual experiences of the scrum masters at our org. The subject matter was good. I think it contained a lot of the info that new scrum masters don't think about, and covered a lot of traps that they fall into.
Adel AVirtual
Thanks for being so responsive and Agile in your approach to leading the class.
Deb BKitchener-Waterloo
Mark is engaging, very knowledgeable and morphs to the class knowledge. His sense of humor is also appreciated.
Malisha CToronto
Very good introduction to my new role. Mark leads lively and thought-provoking discussions.
Bob COttawa
Great instructor with clever communication techniques to help the attendees grasp ideas.
Asad BKitchener-Waterloo
Great in depth knowledge of subject matter.
Joseph COttawa
Made me THINK!!! Provided Framework
Mike CPrivate Client
Mark is insightful, a pleasure to listen to, and inspires me toward making the changes needed so that I can work out a high-performance team.
Mike SVancouver
The course and instructor were dynamic and engaging and open to a variety of participants.
Daniel RMontreal
Very interactive and entertaining. I wasn't bored for a second!
Anahita SToronto
Excellent course. Recommend for people that have done some Scrum and read all the readings. Mark is a great instructor. Among best I've had.
David MEdmonton
The course included everything I hoped to cover and Mark very well demonstrated its content.
Jerome CToronto
Mark was excellent and lots of knowledge and passion about Scrum. His anecdotal stories were entertaining and informational.
Kevin MPrivate Client
Awesome instructor with a sense of humor. Well read and fun!
Wendy AVancouver
Thank you very much. I learned a great deal and have already been seeing opportunities to apply the infrastructure learned.
Hugh HOttawa
Really dynamic. A lot of information about the mindset and objectives versus the actual techniques.
Valerie ROttawa
Instructor is very knowledgeable and delivers the course extremely well. Makes it interesting!
Brian APrivate Client
Mark was engaging and patient. He got everyone involved and kept spirits and energy levels high.
David BPrivate Client
I felt a great sense of relief that I could do something to improve how my team delivers software.
Stephen GPrivate Client
I had a great time and I highly appreciated the experience demonstrated by the instructor.
Frederick LMontreal
A lot of experience and story to share, that helps put learning in context.
Francois TMontreal
Mark is an awesome instructor! The course was very valuable and useful.
Chandni LToronto
Great course - certainly lived up to its reputation.
Ryann MKitchener-Waterloo
Mark is super knowledgable on the topic and presents it in a fun and educational atmosphere. Really enjoyed the team work and Mark's perspective on a lot of the information.
Shelly MToronto
Mark is very well prepared and understands his material in depth. He has a very logical way of looking at questions which can shift people’s understanding in a useful way. If you need to understand “pure” Scrum, this is a good course.
Paul AVirtual
Very good presenter and knowledgeable.
Peter ZOttawa
Mark did a great job sparking conversation, without reading slide after slide. Very happy with this course.
Lee GPrivate Client
Mark is very knowledgable. I really enjoy his style of teaching. Very good course.
Lionel GPrivate Client
I have a hard time with classroom training however you managed to keep me interested. The way you deliver the material is great.
Patrick VOttawa
Mark delivered an excellent course, it was a value-packed 2 days.
Brent COttawa
I liked the Powerpoint-less approach. It kept me more engaged and was less barrier in learning.
Geoff DKitchener-Waterloo
Mark is extremely knowledgeable and passionate about the subject matter and topics adjacent to it. His attitude encourages engagement in the material.
Jamie CVirtual
Really appreciated how he addressed our questions and gave feedback. Mark was very knowledgable on the subject matter.
Kyle AOttawa
The course itself is a great introduction to the Scrum Master role. It starts with the fundamentals and advances through a successful balance of instruction and interactive exercises. Our instructor - Mark Levison - is obviously an expert in his field and passionate about the subject. He displayed great skill in getting his message across to his students and also in keeping us interested and involved throughout the three day course.
Sean SVirtual
Very engaging instructor and scenarios.
Christine APrivate Client
I found Mark very engaging and thought he helped make the material very interesting.
Jason DToronto
Very well structured course with a good variety of topics for further research. Great interaction with class.
Yuri AVirtual
Focused and aware of how much Scrum content needed to be covered to provide attendees with a thorough Scrum/Agile understanding.
Fran WKitchener-Waterloo
Mark is a very knowledgeable and respectful instructor. He kept the information interesting and engaging, and was great at adapting the focus of the content to align with the needs of the participants. The course overall accomplished its goal of providing me with a good feel for the role of a Scrum Master.
Dean TVirtual
Interesting facilitation of a topic that could have been not so interesting.
Jeff MEdmonton
Mark was very informative and very patient. Had a great communication style for managing and gently pushing 11 professionals through a very full 2-days of Zoom.
His practical experience on how and when to use tools and methods was extremely valuable and not simply an academic lecture.
Dan TVirtual
The course provided an excellent deep dive into scrum and the role of the scrum master. The instructor was very knowledgeable and well versed on the research of scrum.
Robyne LOttawa
Thank you Mark for the amazing training and for the useful tips you shared!
Manal DVirtual
Provided excellent understanding of scrum, more difficult concepts with a very hands on approach.
Carmen CToronto
Created a very nice and open environment which helped the learning process.
Ricardo CKitchener-Waterloo
Excellent. Learn a lot about Scrum. Very knowledgeable and experienced in the area. Able to relate different examples on questions asked during class.
Robert CToronto
Mark is a great presenter. I appreciate that he is to the point and succinct in his points, but can expand when prompted. I appreciate that there was room for "derailment" and that the training was made more custom tailored to the individual experiences of the scrum masters at our org. The subject matter was good. I think it contained a lot of the info that new scrum masters don't think about, and covered a lot of traps that they fall into.
Adel AVirtual
Thanks for being so responsive and Agile in your approach to leading the class.
Deb BKitchener-Waterloo
Mark is engaging, very knowledgeable and morphs to the class knowledge. His sense of humor is also appreciated.
Malisha CToronto
Very good introduction to my new role. Mark leads lively and thought-provoking discussions.
Bob COttawa
Great instructor with clever communication techniques to help the attendees grasp ideas.
Asad BKitchener-Waterloo
Great in depth knowledge of subject matter.
Joseph COttawa
Made me THINK!!! Provided Framework
Mike CPrivate Client
Mark is insightful, a pleasure to listen to, and inspires me toward making the changes needed so that I can work out a high-performance team.
Mike SVancouver
The course and instructor were dynamic and engaging and open to a variety of participants.
Daniel RMontreal
Very interactive and entertaining. I wasn't bored for a second!
Anahita SToronto
Excellent course. Recommend for people that have done some Scrum and read all the readings. Mark is a great instructor. Among best I've had.
David MEdmonton
The course included everything I hoped to cover and Mark very well demonstrated its content.
Jerome CToronto
Mark was excellent and lots of knowledge and passion about Scrum. His anecdotal stories were entertaining and informational.
Kevin MPrivate Client
Awesome instructor with a sense of humor. Well read and fun!
Wendy AVancouver
Thank you very much. I learned a great deal and have already been seeing opportunities to apply the infrastructure learned.
Hugh HOttawa
Really dynamic. A lot of information about the mindset and objectives versus the actual techniques.
Valerie ROttawa
Instructor is very knowledgeable and delivers the course extremely well. Makes it interesting!
Brian APrivate Client
Mark was engaging and patient. He got everyone involved and kept spirits and energy levels high.
David BPrivate Client
I felt a great sense of relief that I could do something to improve how my team delivers software.
Stephen GPrivate Client
I had a great time and I highly appreciated the experience demonstrated by the instructor.
Frederick LMontreal
A lot of experience and story to share, that helps put learning in context.
Francois TMontreal
Mark is an awesome instructor! The course was very valuable and useful.
Chandni LToronto
Great course - certainly lived up to its reputation.
Ryann MKitchener-Waterloo
Really enjoyed the course. Mark has a unique way of explaining concepts that have a very positive effect on the learning process.
Daniel LMontreal
Mark is super knowledgable on the topic and presents it in a fun and educational atmosphere. Really enjoyed the team work and Mark's perspective on a lot of the information.
Shelly MToronto
Mark is very well prepared and understands his material in depth. He has a very logical way of looking at questions which can shift people’s understanding in a useful way. If you need to understand “pure” Scrum, this is a good course.
Paul AVirtual
Very good presenter and knowledgeable.
Peter ZOttawa
Mark did a great job sparking conversation, without reading slide after slide. Very happy with this course.
Lee GPrivate Client
Mark is very knowledgable. I really enjoy his style of teaching. Very good course.
Lionel GPrivate Client
I have a hard time with classroom training however you managed to keep me interested. The way you deliver the material is great.
Patrick VOttawa
Mark delivered an excellent course, it was a value-packed 2 days.
Brent COttawa
I liked the Powerpoint-less approach. It kept me more engaged and was less barrier in learning.
Geoff DKitchener-Waterloo
Mark is extremely knowledgeable and passionate about the subject matter and topics adjacent to it. His attitude encourages engagement in the material.
Jamie CVirtual
Best training I've taken in a long time.
Susan DPrivate Client
Really appreciated how he addressed our questions and gave feedback. Mark was very knowledgable on the subject matter.
Kyle AOttawa
The course itself is a great introduction to the Scrum Master role. It starts with the fundamentals and advances through a successful balance of instruction and interactive exercises. Our instructor - Mark Levison - is obviously an expert in his field and passionate about the subject. He displayed great skill in getting his message across to his students and also in keeping us interested and involved throughout the three day course.
Sean SVirtual
Very engaging instructor and scenarios.
Christine APrivate Client
I found Mark very engaging and thought he helped make the material very interesting.
Jason DToronto
Very well structured course with a good variety of topics for further research. Great interaction with class.
Yuri AVirtual
Focused and aware of how much Scrum content needed to be covered to provide attendees with a thorough Scrum/Agile understanding.
Fran WKitchener-Waterloo
Mark is a very knowledgeable and respectful instructor. He kept the information interesting and engaging, and was great at adapting the focus of the content to align with the needs of the participants. The course overall accomplished its goal of providing me with a good feel for the role of a Scrum Master.
Dean TVirtual
Great! Fun! And I learned something too! Seriously, one of the best training sessions for my personal growth.
Pierre VMontreal
Interesting facilitation of a topic that could have been not so interesting.
Jeff MEdmonton
Mark was very informative and very patient. Had a great communication style for managing and gently pushing 11 professionals through a very full 2-days of Zoom.
His practical experience on how and when to use tools and methods was extremely valuable and not simply an academic lecture.
Dan TVirtual
Thank you for this course, I don’t recall ever having such a good teacher during my studies! I am very satisfied and I can’t wait to start and try to improve things. I will say to my colleagues that are being formed to be PO that they should have looked to your classes.
Laurene TVirtual
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Read full articleWhy choose us
Get exclusive bonuses with our Scrum Alliance Certified Scrum training
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A practical plan for Scrum team success, to guide you through your first few months after class and help you be effective long-term.
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Get professional input on the unique issues you’re facing at your organization in a coaching session with Mark after training.
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When you’re confused about Scrum or Agile, you can access reputable information, including a Glossary and Resource Library.
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A safe online space to ask questions and get experienced answers when you run into challenges with Scrum and Agile.
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Explore what Scrum is and how to make it work for you in our Scrum Certification training. Hands-on learning will guide you to improve teamwork, deliver quick feedback, and achieve better products and results.
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About this course
Focuses on the role of the team and the ScrumMaster. Get the skills and practical experience necessary to improve teamwork, take the exam, and advance your career with a certification that is in high demand today. Often the best fit for anyone new to Scrum.
Learning and Benefits
Relatable Scenarios
Learn on-the-job applications of key Scrum concepts, skills, principles, along with practical solutions that you can apply the next day for difficult, real-life situations.
Respected Certification
Everything you need to earn your Scrum Alliance® ScrumMaster certification, including exam fee and membership, and so much more.
Practical Exercises
With focus on the challenges that real teams face, and tools to dig deeper. You don’t need more boring Scrum theory. You need something you can sink your teeth into to see immediate results.
Jargon-Free Learning
This workshop is not just for software development or people with a computer science degree. We’ve helped many non-software teams with Scrum.
Career Advancement
Use Scrum knowledge to standout at work, get paid more, and impress your customer, all without burning out.
GenAI for Systems Thinking
Learn the basics of using Generative AI as a tool to support Systems Thinking in your ScrumMaster role. Explore how to leverage GenAI to help uncover patterns, and think more deeply about the systems your team operates in.
Ongoing Support
Your learning doesn’t stop when the workshop ends. You get lifetime access to all course materials, plus a followup email series designed to reinforce your learning objectives and help you apply what you’ve learned on the job.