Teams9 min read
Difficult Team Member? Change the Situation, Not the Person
A good person stuck in a difficult situation looks like a difficult person. Start from a place of empathy, then look for the real cause.
Read full articlePut an End to Ineffective Scrum
Deliver the right value with high quality, without feeling micromanaged or wasting time in pointless meetings.
8000+
Students certified
96%
Client retention rate
20+
Years of Agile experience
Which parts of the Scrum Master role still need a person?
Some of the Scrum Master job is getting more valuable, and some of it is quietly being absorbed by tools. Answer eight questions about how you actually spent your last couple of Sprints, and you’ll get a map of which is which, plus the one change I’d make first.
Eight questions, about three minutes. No score, no archetype.
We've helped 8000+ people find success using Scrum
Proud to be the trusted training provider for many of the largest financial, insurance, software, and education organizations, as well as all levels of Canadian government.
I truly enjoyed every minute spent in this classroom! This course has inspired me to follow my path so that my dreams come true!
Stela LVancouver
This course helped me understand the principles of Agile and how to implement it to achieve better performance with any team while having a good time. Really like the balance between the exercises and the theory.
Pierre LMontreal
Mark is knowledgable and engaging. What I liked the most was that he stood his ground if anyone challenged what he taught (respectfully) and offered an explanation why.
Andrea MOttawa
I thought the instructor and course was excelelnt and very enlightening.
Aengus MEdmonton
Excellent, great management of large group, Excellent information
Susan LPrivate Client
Was very fun and good flow, not by the book provided but with sharing real-life examples and his previous experience. Very appreciated!
Kevin LToronto
Very enthusiastic and diplomatic. Very knowledgeable. Course was enjoyable.
Chris MKitchener-Waterloo
Awesome. Enlightment for pain points like overtime, too many WIP, motivation, etc.
Susie LVancouver
Well prepared. Knowledgeable on and passionate about the subject matter. The virtual course functioned equally well as the in-class course.
Lin-Mari LVirtual
Nothing but positive things to say. Mark was very clear in the material he presented and was able to easily pivot to a new topic or give additional context as required. I enjoyed the exercises and open discussions.
Angela MOttawa
I found Mark to be engaged, upbeat, and very knowledgeable.
Peter LPrivate Client
Mark thanks for sharing your knowledge. I truly enjoyed your course. You have a great teaching ability.
Anaya MOttawa
Instructor was very well connected with the teams. Immense knowledge on Agile and Scrum.
Deepa MOttawa
Covered a little of everything. Was always interesting.
Regis LMontreal
Great instructor, great technique using Scrum to learn.
Jen MToronto
Mark harnessed the power of our diverse perspectives/skills/experience to create agile team enacting scrum as we applied our learning. This applied learning led us to knowledge sharing, trust, and mastery.
Danica MOttawa
Mark was great! He kept the room energized and very engaged. His passion and pexereince were very evident. Class materials were very helpful! Great focus on how to drive results.
Aaron MPrivate Client
Excellent course. Recommend for people that have done some Scrum and read all the readings. Mark is a great instructor. Among best I've had.
David MEdmonton
I have appreciated using the scrum to the training course itself.
Ionut MMontreal
I enjoyed having Mark as an instructor, he is knowledgeable on the topic, provided easy to follow examples, and has a good sense of humour. I liked how he took notes on questions
people had, provided a brief answer and then provided links after the workshop so that we could follow up on the topics that interest us. The 10 min sanity breaks that he gave every
hour were great as it allowed my brain to relax and then come back and focus. I really enjoyed the course, I learned lots over the 2 day workshop. I feel like 2 days might be a bit short for the course as I would have enjoyed another day of the course to learn more and refine my skills. I would recommend this course to anyone new to the scrum master role or interested in learning about scrum as it gives you a great base that you can expand.
Christopher MVirtual
Mark's knowledge and real world examples have cleared up my knowledge of scrum, the roles and responsibilities of the scrum team, and what I need to implement in my organization.
Greg MEdmonton
Instructor was very invested in the material. Very knowledgeable and relatable.
Alan MEdmonton
Objective when needed and directs us to the conclusions. Interesting course.
Andre MMontreal
Great course. I learned enough to get me started doing Scrum. The instructor really knows the content and made pleasant and dynamic the delivery.
Carlos MPrivate Client
Energetic. Applied scrum in practice by helping lead us to answers in many modules.
Laura LVancouver
Really dynamic! Use scrum tools to control the flow of the course which is a good example.
Marc LMontreal
Instructor was very clear.
May Lynn LEdmonton
Very knowledgeable instructor. His experience is obvious.
Mark LMontreal
Honestly, the course was way better than expected and worked virtually. I was really nervous about how this would work. Enjoyed the course. It could almost be another 1/2 day in length. The instructor is very knowledgeable. I was a bit worried about the 'virtual' format, but it was so well designed that it worked so well. Kudos! The prep work is important to do - glad it's a requirement.
Dwight MVirtual
The course provided an excellent deep dive into scrum and the role of the scrum master. The instructor was very knowledgeable and well versed on the research of scrum.
Robyne LOttawa
Very well done course. Very experienced, knowledgeable instructor, well structured course, clear explanation, keeps nice spirit during the course, encourages collaboration.
Dina DMontreal
Great instructor - very clear and easy to follow. Makes you think.
Linda LOttawa
Mark is a great teacher and is very good at engaging people. Really gets the spark going!
Julien LMontreal
Instructor was excellent. Provided an environment of communication.
Nathalile LOttawa
Mark is terrific at carrying a dialog on agile and his humor and humility make the class fun.
David MVirtual
Mark is very knowledgeable and he was very patient in explaining the topics to us.
Mary Angeli MKitchener-Waterloo
Mark did a great job. I appreciated that a) he was coming from a strong development background and b) had an obvious passion about Scrum and the benefits it could bring to development.
Adam MVirtual
It is very well organized and timed. The teacher has a really deep, hands-on knowledge about the subject.
Alberto MPrivate Client
Mark is simply a very knowledgeable and engaging instructor. Great experience.
Emad MPrivate Client
Mark is a great presenter. I appreciate that he is to the point and succinct in his points, but can expand when prompted. I appreciate that there was room for "derailment" and that the training was made more custom tailored to the individual experiences of the scrum masters at our org. The subject matter was good. I think it contained a lot of the info that new scrum masters don't think about, and covered a lot of traps that they fall into.
Adel AVirtual
Mark was wonderful, prepared, entertaining, and accommodating. He effectively kept my attention and created good situations for the team to practice scrum. It felt like escape rooms. The course allowed me to use scrum, to put on different hats, and to envision how scrum would play out in my organization and previous teams. My questions were answered and then some.
Bryan LVirtual
Mark, you master it! Many thanks for making this content easy to understand.
Bertrand LVirtual
Mark delivered the course exceptionally well.
Amjad GEdmonton
As always, Mark is both extremely knowledgable and wildy entertaining for all things scrum.
Jennifer MOttawa
Mark was knowledgable and provided us with a good base to start with.
Maria Noah MPrivate Client
Mark was awesome. Kept the session engaged.
Jyoti KVirtual
Very engaging, interactive and lively CSPO virtual workshop. Mark is an excellent instructor and provided a lot of real world examples to help with understanding. Thank you for coaching. I will definitely recommend this course.
Cindy LVirtual
Excellent. Taught and gave a great understanding of Scrum.
Cameron MEdmonton
Mark was very engaging and provides an excellent overview of the Scrum methodology.
Stephane LEdmonton
Mark and the course were able to give me a lot of different perspectives on how scrum can be applied. Mark is very knowledgable and has tech background [which] helped myself as we knew the sector better.
Nicholas LOttawa
Mark is knowledgable and engaging. What I liked the most was that he stood his ground if anyone challenged what he taught (respectfully) and offered an explanation why.
Andrea MOttawa
I thought the instructor and course was excelelnt and very enlightening.
Aengus MEdmonton
Excellent, great management of large group, Excellent information
Susan LPrivate Client
Was very fun and good flow, not by the book provided but with sharing real-life examples and his previous experience. Very appreciated!
Kevin LToronto
Very enthusiastic and diplomatic. Very knowledgeable. Course was enjoyable.
Chris MKitchener-Waterloo
Awesome. Enlightment for pain points like overtime, too many WIP, motivation, etc.
Susie LVancouver
I truly enjoyed every minute spent in this classroom! This course has inspired me to follow my path so that my dreams come true!
Stela LVancouver
Well prepared. Knowledgeable on and passionate about the subject matter. The virtual course functioned equally well as the in-class course.
Lin-Mari LVirtual
Nothing but positive things to say. Mark was very clear in the material he presented and was able to easily pivot to a new topic or give additional context as required. I enjoyed the exercises and open discussions.
Angela MOttawa
I found Mark to be engaged, upbeat, and very knowledgeable.
Peter LPrivate Client
Mark thanks for sharing your knowledge. I truly enjoyed your course. You have a great teaching ability.
Anaya MOttawa
Instructor was very well connected with the teams. Immense knowledge on Agile and Scrum.
Deepa MOttawa
Covered a little of everything. Was always interesting.
Regis LMontreal
Great instructor, great technique using Scrum to learn.
Jen MToronto
Mark harnessed the power of our diverse perspectives/skills/experience to create agile team enacting scrum as we applied our learning. This applied learning led us to knowledge sharing, trust, and mastery.
Danica MOttawa
Mark was great! He kept the room energized and very engaged. His passion and pexereince were very evident. Class materials were very helpful! Great focus on how to drive results.
Aaron MPrivate Client
Excellent course. Recommend for people that have done some Scrum and read all the readings. Mark is a great instructor. Among best I've had.
David MEdmonton
I have appreciated using the scrum to the training course itself.
Ionut MMontreal
I enjoyed having Mark as an instructor, he is knowledgeable on the topic, provided easy to follow examples, and has a good sense of humour. I liked how he took notes on questions
people had, provided a brief answer and then provided links after the workshop so that we could follow up on the topics that interest us. The 10 min sanity breaks that he gave every
hour were great as it allowed my brain to relax and then come back and focus. I really enjoyed the course, I learned lots over the 2 day workshop. I feel like 2 days might be a bit short for the course as I would have enjoyed another day of the course to learn more and refine my skills. I would recommend this course to anyone new to the scrum master role or interested in learning about scrum as it gives you a great base that you can expand.
Christopher MVirtual
Mark's knowledge and real world examples have cleared up my knowledge of scrum, the roles and responsibilities of the scrum team, and what I need to implement in my organization.
Greg MEdmonton
Instructor was very invested in the material. Very knowledgeable and relatable.
Alan MEdmonton
Objective when needed and directs us to the conclusions. Interesting course.
Andre MMontreal
Great course. I learned enough to get me started doing Scrum. The instructor really knows the content and made pleasant and dynamic the delivery.
Carlos MPrivate Client
Energetic. Applied scrum in practice by helping lead us to answers in many modules.
Laura LVancouver
Really dynamic! Use scrum tools to control the flow of the course which is a good example.
Marc LMontreal
This course helped me understand the principles of Agile and how to implement it to achieve better performance with any team while having a good time. Really like the balance between the exercises and the theory.
Pierre LMontreal
Instructor was very clear.
May Lynn LEdmonton
Very knowledgeable instructor. His experience is obvious.
Mark LMontreal
Honestly, the course was way better than expected and worked virtually. I was really nervous about how this would work. Enjoyed the course. It could almost be another 1/2 day in length. The instructor is very knowledgeable. I was a bit worried about the 'virtual' format, but it was so well designed that it worked so well. Kudos! The prep work is important to do - glad it's a requirement.
Dwight MVirtual
The course provided an excellent deep dive into scrum and the role of the scrum master. The instructor was very knowledgeable and well versed on the research of scrum.
Robyne LOttawa
Very well done course. Very experienced, knowledgeable instructor, well structured course, clear explanation, keeps nice spirit during the course, encourages collaboration.
Dina DMontreal
Great instructor - very clear and easy to follow. Makes you think.
Linda LOttawa
Mark is a great teacher and is very good at engaging people. Really gets the spark going!
Julien LMontreal
Instructor was excellent. Provided an environment of communication.
Nathalile LOttawa
Mark is terrific at carrying a dialog on agile and his humor and humility make the class fun.
David MVirtual
Mark is very knowledgeable and he was very patient in explaining the topics to us.
Mary Angeli MKitchener-Waterloo
Mark did a great job. I appreciated that a) he was coming from a strong development background and b) had an obvious passion about Scrum and the benefits it could bring to development.
Adam MVirtual
It is very well organized and timed. The teacher has a really deep, hands-on knowledge about the subject.
Alberto MPrivate Client
Mark is simply a very knowledgeable and engaging instructor. Great experience.
Emad MPrivate Client
Mark is a great presenter. I appreciate that he is to the point and succinct in his points, but can expand when prompted. I appreciate that there was room for "derailment" and that the training was made more custom tailored to the individual experiences of the scrum masters at our org. The subject matter was good. I think it contained a lot of the info that new scrum masters don't think about, and covered a lot of traps that they fall into.
Adel AVirtual
Mark was wonderful, prepared, entertaining, and accommodating. He effectively kept my attention and created good situations for the team to practice scrum. It felt like escape rooms. The course allowed me to use scrum, to put on different hats, and to envision how scrum would play out in my organization and previous teams. My questions were answered and then some.
Bryan LVirtual
Mark, you master it! Many thanks for making this content easy to understand.
Bertrand LVirtual
Mark delivered the course exceptionally well.
Amjad GEdmonton
As always, Mark is both extremely knowledgable and wildy entertaining for all things scrum.
Jennifer MOttawa
Mark was knowledgable and provided us with a good base to start with.
Maria Noah MPrivate Client
Mark was awesome. Kept the session engaged.
Jyoti KVirtual
Very engaging, interactive and lively CSPO virtual workshop. Mark is an excellent instructor and provided a lot of real world examples to help with understanding. Thank you for coaching. I will definitely recommend this course.
Cindy LVirtual
Excellent. Taught and gave a great understanding of Scrum.
Cameron MEdmonton
Mark was very engaging and provides an excellent overview of the Scrum methodology.
Stephane LEdmonton
Mark and the course were able to give me a lot of different perspectives on how scrum can be applied. Mark is very knowledgable and has tech background [which] helped myself as we knew the sector better.
Nicholas LOttawa
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Read full articleWhy choose us
Get exclusive bonuses with our Scrum Alliance Certified Scrum training
Future-proof blueprint
A practical plan for Scrum team success, to guide you through your first few months after class and help you be effective long-term.
Personal coaching
Get professional input on the unique issues you’re facing at your organization in a coaching session with Mark after training.
Resources
When you’re confused about Scrum or Agile, you can access reputable information, including a Glossary and Resource Library.
Community access
A safe online space to ask questions and get experienced answers when you run into challenges with Scrum and Agile.
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Fun and friendly virtual meet-ups to discuss Scrum and Agile. Hear from Mark and others what has and hasn’t worked for them.
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You’ll gain valuable skills and learning from our certification workshops, or we’ll refund your registration price.
Get Certified
Explore what Scrum is and how to make it work for you in our Scrum Certification training. Hands-on learning will guide you to improve teamwork, deliver quick feedback, and achieve better products and results.
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About this course
Focuses on the role of the team and the ScrumMaster. Get the skills and practical experience necessary to improve teamwork, take the exam, and advance your career with a certification that is in high demand today. Often the best fit for anyone new to Scrum.
Learning and Benefits
Relatable Scenarios
Learn on-the-job applications of key Scrum concepts, skills, principles, along with practical solutions that you can apply the next day for difficult, real-life situations.
Respected Certification
Everything you need to earn your Scrum Alliance® ScrumMaster certification, including exam fee and membership, and so much more.
Practical Exercises
With focus on the challenges that real teams face, and tools to dig deeper. You don’t need more boring Scrum theory. You need something you can sink your teeth into to see immediate results.
Jargon-Free Learning
This workshop is not just for software development or people with a computer science degree. We’ve helped many non-software teams with Scrum.
Career Advancement
Use Scrum knowledge to standout at work, get paid more, and impress your customer, all without burning out.
GenAI for Systems Thinking
Learn the basics of using Generative AI as a tool to support Systems Thinking in your ScrumMaster role. Explore how to leverage GenAI to help uncover patterns, and think more deeply about the systems your team operates in.
Ongoing Support
Your learning doesn’t stop when the workshop ends. You get lifetime access to all course materials, plus a followup email series designed to reinforce your learning objectives and help you apply what you’ve learned on the job.