Whenever you are building and deploying a complex system, there are always going to be bugs, defects, and unforeseen problems with usability — commonly referred to as Production Support issues. Today, our ScrumMaster and their Team grapple with these issues, to help you ...continue reading

Hardening Sprints are one of the most common kinds of Scrum Anti-Patterns: ways of addressing recurring problems that seem like effective solutions at the time but in fact hamper productivity or create more problems later on. Here we introduce why they are used, why they are not ...continue reading

A Scrum Sprint is incomplete when the Team can’t deliver the working features they committed to. We cover the reasons for this and how you can help your Team. Dramatis Personae Steve – a ScrumMaster and the hero of our story Paula – the Product Owner of Steve’s Team Tonia – ...continue reading

In Scrum, Product Backlog Refinement is an essential meeting of the Product Owner and the Development Team to gain clarity and a shared understanding of what needs to be done through discussion and sharing of ideas. The following is a guide example of how to run an effective ...continue reading

Frequently in workshops, I get asked, “Where shouldn’t we use Scrum?” The short answer is there are lots of instances where the Scrum framework doesn’t fit. However, to give a more complete and effective answer to this question, first we need to have an idea of why and when Scrum ...continue reading

It is common in the early stages of Scrum implementation for there to be misunderstandings about what User Stories are for and what makes them useful. A ScrumMaster’s task is to be able to help the Team and Product Owner when they are faced with ineffective User Stories as they ...continue reading

The Team is in the middle of a Sprint, but the Product Owner has discovered unplanned work and interrupts their flow mid-Sprint to deal with it because it’s now “high-priority.” How should a ScrumMaster deal with this or similar Scrum Anti-Patterns? An anti-pattern is a common ...continue reading

Managers transitioning from waterfall to Agile will need to renegotiate their relationship with their teams if they are to succeed. A manager cannot simply become an Agile Manager – a big part of a transition requires a rethinking of how job titles are assigned and the leadership ...continue reading

You’re a manager. You recently helped implement Scrum in your organization. You have received praise for this, because quality of work is now steadily improving and customers are delighted by the steady stream of product improvements. Your Scrum teams are now self-organizing. ...continue reading

What does it take to be a Great ScrumMaster? When I was in my early years as a Scrum Trainer, circa 2011, it was noticeable to me that while there was a plethora of content out there explaining the role of the ScrumMaster and what qualities you want in a person for the role, ...continue reading