FAQs and Policies
We believe strongly in transparency, information, and helping with challenges as much as we can. If you have a question or concern that isn’t addressed below, please be sure to contact us and let us know.
Scrum Training FAQs
If you’re struggling to decide whether to take the ScrumMaster or Product Owner training, this might help. It’s not unusual for people to take both CSM and CSPO training to have a broader, and more effective, understanding of both roles.
Yes, our virtual and in-person Scrum Alliance Scrum certification training workshops include any applicable exam fees (currently only CSM has an exam) and two years of ScrumAlliance membership.
An internet connection and computer system that can handle video conferencing and multiple applications at once (e.g. Google Docs, Mural, Zoom), a webcam and microphone (your computer’s built-in mic is fine), and a browser that is not I.E. (Chrome and Chrome-based browsers, Firefox, Safari should be fine.)
Yes. It still has Certified Scrum Trainer Mark Levison as the instructor and it is still live and interactive, and covers all the curriculum that the Scrum Alliance requires for certification, plus more. The virtual training really isn’t much different than our in-person workshops, except that you have to make your own coffee.
Just yourself and an open mind. And maybe your favourite pen, but we’ll also have lots of those. Workbooks will be provided to you in class but they’re more for later reference and you won’t be using them much. We’ll have shorts breaks with healthy snacks and coffee/tea. You’re on your own for lunch.
Attendance
If you do not attend the course and do not notify us in advance to discuss, registration is non-refundable and non-transferable. In the case of unforeseeable events such as medical emergencies, please contact us and provide as much detail and documentation as possible, and we will work together to find an appropriate solution.
Registration Transfers
Transferring a registration to a different person for the same course date can be done at any time, at no additional cost. Transferring a registration to an alternate course date can be done up to 10 business days prior to the start date of the original course. Requests received less than 10 business days prior are not possible. We allow one change in date for free; additional changes will incur a 20% fee.
Cancellation & Refund Requests
If request for registration cancellation is received at least 10 business days prior to course start date, 100% of the registration will be refunded. Registration is non-refundable less than 10 business days prior to course start. If you absolutely can no longer attend, we strongly encourage you to transfer your registration rather than cancel, as outlined below.
We take your training commitment very seriously and are equally committed to respecting your time. We make every effort to guarantee our course dates, however some things are beyond our control. In the event that we are forced to cancel, reschedule, or relocate a course for reasons including, but not limited to, trainer illness or weather-restricted travel, we will offer your choice of full refund or credit toward a future course.
Privacy Policy
Basically, we don’t share or use your personal information for any nefarious purposes and we hate spam with a passion so we don’t do that either. You can read our much more detailed Privacy Policy here.
AI/LLM Policy
We are your trusted, human-powered source of information for building better teams and better products. You can read our much more detailed AI/LLM Policy here.
Get Certified
Explore what Scrum is and how to make it work for you in our Scrum Certification training. Hands-on learning will guide you to improve teamwork, deliver quick feedback, and achieve better products and results.
Registration is now open for workshops:
About this course
Focuses on the role of the team and the ScrumMaster. Get the skills and practical experience necessary to improve teamwork, take the exam, and advance your career with a certification that is in high demand today. Often the best fit for anyone new to Scrum.
Learning and Benefits
Relatable Scenarios
Learn on-the-job applications of key Scrum concepts, skills, principles, along with practical solutions that you can apply the next day for difficult, real-life situations.
Respected Certification
Everything you need to earn your Scrum Alliance® ScrumMaster certification, including exam fee and membership, and so much more.
Practical Exercises
With focus on the challenges that real teams face, and tools to dig deeper. You don’t need more boring Scrum theory. You need something you can sink your teeth into to see immediate results.
Jargon-Free Learning
This workshop is not just for software development or people with a computer science degree. We’ve helped many non-software teams with Scrum.
Career Advancement
Use Scrum knowledge to standout at work, get paid more, and impress your customer, all without burning out.
Ongoing Support
Our active Scrum community forum is a safe place to ask questions. Long after you earn the Certified Scrum Master certification, you will have access to the forum, course materials, and additional valuable resources.