Teams9 min read
Difficult Team Member? Change the Situation, Not the Person
A good person stuck in a difficult situation looks like a difficult person. Start from a place of empathy, then look for the real cause.
Read full articlePut an End to Ineffective Scrum
Deliver the right value with high quality, without feeling micromanaged or wasting time in pointless meetings.
8000+
Students certified
96%
Client retention rate
20+
Years of Agile experience
Which parts of the Scrum Master role still need a person?
Some of the Scrum Master job is getting more valuable, and some of it is quietly being absorbed by tools. Answer eight questions about how you actually spent your last couple of Sprints, and you’ll get a map of which is which, plus the one change I’d make first.
Eight questions, about three minutes. No score, no archetype.
We've helped 8000+ people find success using Scrum
Proud to be the trusted training provider for many of the largest financial, insurance, software, and education organizations, as well as all levels of Canadian government.
This course was exactly what I was looking for! Mark was a very knowledgeable and engaging instructor. I appreciated the hands-on exercises that allowed me to put the methodology into practice with my course mates and learn from the experience. The course material is also top notch. I feel ready to take the exam and put what I've learnt into practice in my workplace.
Anu PVirtual
Mark was a great instructor. He was highly motivated, engaging, and kept us interested for the two days. Highly recommend others to take this course with Mark!
Prashanth MToronto
Mark is a very engaging instructor. He combines his scrum master knowledge with humour and demontrates both in real situations. He has inspired me through this course to be a great scrum master!
Lisa MToronto
The simulations and exercises were extremely useful in the understanding of the concept. Mark made the course thoroughly enjoyable. Extremely pleased by the techniques used and the content of the course.
Dhaval SOttawa
You'll spend two great days with amazing people around and learn a lot while laughing. Take this course!
Stephane LMontreal
Added some very interesting info as well as presented the material very well clearly.
Yvonne REdmonton
The instructor was very knowledgeable and kept me interested in the content by applying real life scenarios.
Jennifer MPrivate Client
Great course Mark! I really enjoyed learning more about the framwork and listening to others point of view.
Sarah MToronto
Fantastic overview of everything PO, Agile, Scrum. Learning how to manage and maintain a collaborative product backlog will be so valuable.
Elizabeth MPrivate Client
Mark was excellent and lots of knowledge and passion about Scrum. His anecdotal stories were entertaining and informational.
Kevin MPrivate Client
Mark Levinson is very knowledgeable in Scrum and has the ability to start you on the right track given your specific workplace problems. He is also able to generalize issues and show how they can be solved with the tools provided in the course.
Hatem NVirtual
Very informative. Well presented. Good tempo.
Robert MOttawa
Excellent source of knowledge and provided additional resources. Helped with real examples
Sean OPrivate Client
Instructor was engaging, kept the interest of the class. Nice material, I really like how we got into Scrum framework right away by using the backlog analogy for the course topics.
Cecilia OOttawa
Energetic, clear, helpful, inspiring, a great teacher.
Nadil POttawa
Very good instructor. Held my attention throughout, provided very good thinking and provided good insights.
Adrian RPrivate Client
Mark is an excellent instructor who is passionate about the subject and the people involved.
Lou MOttawa
After 24+ years of traditional thinking, this was refreshing and new. Can't wait to begin implementing at work. Thanks, Mark!
Kristine NEdmonton
Great workshop by Mark. Level of engagement to collaboration were awesome!
Jason QEdmonton
Clear and open to questions, provides good examples that help illustrate the process.
Radu SPrivate Client
Great job!
Rana ROttawa
Excellent instructor providing clear explanations. The course structure is flawless.
Benoit NMontreal
This course was one of the best I have experienced, because we did everything instead of listening to someone talk.
Doris PPrivate Client
This course really helped me to reflect on my scrum practises. It confirmed some practices that my team has implemented; and gave some directions to have we can improve. The instructor is very knowledgeable and well organized.
Susan Xin YOttawa
Mark was an excllent instructor, was able to give clear examples to explain theory.
Samanthi SOttawa
Very knowledgeable and great communication skills to explain complex concepts in simple ways.
Ricard MToronto
Mark is a great instructor, using real life examples makes easy to understand better what the scrum methodology is and how to apply it to our roles.
Robin MVirtual
The instructor and the course both were awesome.
Rajeev RToronto
Content and pace of course was good. Mark was a great coach and answered questions thoroughly.
Chris RKitchener-Waterloo
Mark is very knowledgeable and did a great job. I like the frequency of the breaks. With the frequency of breakout rooms, jumping around documents, it was clear he was prepared.
Matthew RVirtual
Mark is very knowledgable. He provided interesting background on errors/mistakes committed by Scrum teams.
Prabh SToronto
Great course. Mark clearly knows his stuff!
Marc LOttawa
Thanks Mark! Course was enjoyable and your time spent on each topic was awsome!
Henrik SPrivate Client
Very good at keeping interest. Very dynamic, engages easily with students.
Paul PMontreal
The course was fun to follow and covers a lot of material. Mark keeps the class engaged and is respectful to participants.
Julie SVirtual
Instructor was very engaging and helped me learn a lot and I have a lot of actions to take back to hep the team. I think we learned enough to help the team and guide them effectively as a scrum master.
Ian ROttawa
Mark was passionate and knowledgeable about this topic. He had the energy to keep it all interesting and was really animated. He showed great respect for all class members.
Peggy OPrivate Client
Experienced person. I like the overview and compassion.
Michal RKitchener-Waterloo
The course was very relevant. The instructor has good insight and was able to address questions.
Jeyasandhya RToronto
Mark is very good. Has a lot of working experiences and real life stories.
Wilson MEdmonton
Excellent course! I learned a lot although I reliaze there's a lot to cover but now I have a very good understanding of scrum.
Martin ROttawa
Instructor was great, would continue the engaging exercises and involving people in the room.
Hussein RToronto
Mark's facilitation style was extremly engaging and his knowledge deep. I like the way he builds the scrum framework into the training workshop agenda. No power point, lots of discussion and releveant examples. I appreciate very much the time Mark took to address my question for which he had no existing reference.
Renee OKitchener-Waterloo
Mark, you rock. Loved the course.
Jan SVancouver
Great training with an engaging trainer and hands on practice. The content made you think about the best solutions and how to prioritize workflow. The instructor provided tangible guidance on best practices.
Sneha NVirtual
The course was quite detailed and Mark gave a lot of supporting information for all the topics we touched.
Toyosi OVirtual
I will highly recommend Mark. I enjoyed the course.
Shamyl NVancouver
Very concise, clear material. Lots of experience went into the material and live explanation.
Justin LKitchener-Waterloo
Mark you are a rockstar and I truly enjoyed and hopefully benefit.
Kerry OPrivate Client
It was awesome! Training "done" right!
Naeem SToronto
Added some very interesting info as well as presented the material very well clearly.
Yvonne REdmonton
The instructor was very knowledgeable and kept me interested in the content by applying real life scenarios.
Jennifer MPrivate Client
Great course Mark! I really enjoyed learning more about the framwork and listening to others point of view.
Sarah MToronto
Fantastic overview of everything PO, Agile, Scrum. Learning how to manage and maintain a collaborative product backlog will be so valuable.
Elizabeth MPrivate Client
Mark was excellent and lots of knowledge and passion about Scrum. His anecdotal stories were entertaining and informational.
Kevin MPrivate Client
Mark Levinson is very knowledgeable in Scrum and has the ability to start you on the right track given your specific workplace problems. He is also able to generalize issues and show how they can be solved with the tools provided in the course.
Hatem NVirtual
Very informative. Well presented. Good tempo.
Robert MOttawa
This course was exactly what I was looking for! Mark was a very knowledgeable and engaging instructor. I appreciated the hands-on exercises that allowed me to put the methodology into practice with my course mates and learn from the experience. The course material is also top notch. I feel ready to take the exam and put what I've learnt into practice in my workplace.
Anu PVirtual
Excellent source of knowledge and provided additional resources. Helped with real examples
Sean OPrivate Client
Instructor was engaging, kept the interest of the class. Nice material, I really like how we got into Scrum framework right away by using the backlog analogy for the course topics.
Cecilia OOttawa
Energetic, clear, helpful, inspiring, a great teacher.
Nadil POttawa
Very good instructor. Held my attention throughout, provided very good thinking and provided good insights.
Adrian RPrivate Client
Mark is an excellent instructor who is passionate about the subject and the people involved.
Lou MOttawa
After 24+ years of traditional thinking, this was refreshing and new. Can't wait to begin implementing at work. Thanks, Mark!
Kristine NEdmonton
Great workshop by Mark. Level of engagement to collaboration were awesome!
Jason QEdmonton
Mark was a great instructor. He was highly motivated, engaging, and kept us interested for the two days. Highly recommend others to take this course with Mark!
Prashanth MToronto
Clear and open to questions, provides good examples that help illustrate the process.
Radu SPrivate Client
Great job!
Rana ROttawa
Excellent instructor providing clear explanations. The course structure is flawless.
Benoit NMontreal
This course was one of the best I have experienced, because we did everything instead of listening to someone talk.
Doris PPrivate Client
This course really helped me to reflect on my scrum practises. It confirmed some practices that my team has implemented; and gave some directions to have we can improve. The instructor is very knowledgeable and well organized.
Susan Xin YOttawa
Mark was an excllent instructor, was able to give clear examples to explain theory.
Samanthi SOttawa
Mark is a very engaging instructor. He combines his scrum master knowledge with humour and demontrates both in real situations. He has inspired me through this course to be a great scrum master!
Lisa MToronto
Very knowledgeable and great communication skills to explain complex concepts in simple ways.
Ricard MToronto
Mark is a great instructor, using real life examples makes easy to understand better what the scrum methodology is and how to apply it to our roles.
Robin MVirtual
The instructor and the course both were awesome.
Rajeev RToronto
The simulations and exercises were extremely useful in the understanding of the concept. Mark made the course thoroughly enjoyable. Extremely pleased by the techniques used and the content of the course.
Dhaval SOttawa
You'll spend two great days with amazing people around and learn a lot while laughing. Take this course!
Stephane LMontreal
Content and pace of course was good. Mark was a great coach and answered questions thoroughly.
Chris RKitchener-Waterloo
Mark is very knowledgeable and did a great job. I like the frequency of the breaks. With the frequency of breakout rooms, jumping around documents, it was clear he was prepared.
Matthew RVirtual
Mark is very knowledgable. He provided interesting background on errors/mistakes committed by Scrum teams.
Prabh SToronto
Great course. Mark clearly knows his stuff!
Marc LOttawa
Thanks Mark! Course was enjoyable and your time spent on each topic was awsome!
Henrik SPrivate Client
Very good at keeping interest. Very dynamic, engages easily with students.
Paul PMontreal
The course was fun to follow and covers a lot of material. Mark keeps the class engaged and is respectful to participants.
Julie SVirtual
Instructor was very engaging and helped me learn a lot and I have a lot of actions to take back to hep the team. I think we learned enough to help the team and guide them effectively as a scrum master.
Ian ROttawa
Mark was passionate and knowledgeable about this topic. He had the energy to keep it all interesting and was really animated. He showed great respect for all class members.
Peggy OPrivate Client
Experienced person. I like the overview and compassion.
Michal RKitchener-Waterloo
The course was very relevant. The instructor has good insight and was able to address questions.
Jeyasandhya RToronto
Mark is very good. Has a lot of working experiences and real life stories.
Wilson MEdmonton
Excellent course! I learned a lot although I reliaze there's a lot to cover but now I have a very good understanding of scrum.
Martin ROttawa
Instructor was great, would continue the engaging exercises and involving people in the room.
Hussein RToronto
Mark's facilitation style was extremly engaging and his knowledge deep. I like the way he builds the scrum framework into the training workshop agenda. No power point, lots of discussion and releveant examples. I appreciate very much the time Mark took to address my question for which he had no existing reference.
Renee OKitchener-Waterloo
Mark, you rock. Loved the course.
Jan SVancouver
Great training with an engaging trainer and hands on practice. The content made you think about the best solutions and how to prioritize workflow. The instructor provided tangible guidance on best practices.
Sneha NVirtual
The course was quite detailed and Mark gave a lot of supporting information for all the topics we touched.
Toyosi OVirtual
I will highly recommend Mark. I enjoyed the course.
Shamyl NVancouver
Very concise, clear material. Lots of experience went into the material and live explanation.
Justin LKitchener-Waterloo
Mark you are a rockstar and I truly enjoyed and hopefully benefit.
Kerry OPrivate Client
It was awesome! Training "done" right!
Naeem SToronto
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Demystify confusing terms and get a clear understanding of how Scrum helps teams improve. Less jargon, more simplicity.
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Artificial Intelligence9 min read
Skill Loss and GenAI - Make It a Choice, Not an Accident
If GenAI is right 95% of the time, how do we maintain the skill to recognize the cases where there is a mistake?
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Canada's AI Strategy Mistakes Adoption for Productivity
There is a massive gap between claiming AI will boost productivity and actually fixing bottlenecks. Lessons from Canada's healthcare system and Humber River Hospital.
Read full articleWhy choose us
Get exclusive bonuses with our Scrum Alliance Certified Scrum training
Future-proof blueprint
A practical plan for Scrum team success, to guide you through your first few months after class and help you be effective long-term.
Personal coaching
Get professional input on the unique issues you’re facing at your organization in a coaching session with Mark after training.
Resources
When you’re confused about Scrum or Agile, you can access reputable information, including a Glossary and Resource Library.
Community access
A safe online space to ask questions and get experienced answers when you run into challenges with Scrum and Agile.
Lean Coffee
Fun and friendly virtual meet-ups to discuss Scrum and Agile. Hear from Mark and others what has and hasn’t worked for them.
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You’ll gain valuable skills and learning from our certification workshops, or we’ll refund your registration price.
Get Certified
Explore what Scrum is and how to make it work for you in our Scrum Certification training. Hands-on learning will guide you to improve teamwork, deliver quick feedback, and achieve better products and results.
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About this course
Focuses on the role of the team and the ScrumMaster. Get the skills and practical experience necessary to improve teamwork, take the exam, and advance your career with a certification that is in high demand today. Often the best fit for anyone new to Scrum.
Learning and Benefits
Relatable Scenarios
Learn on-the-job applications of key Scrum concepts, skills, principles, along with practical solutions that you can apply the next day for difficult, real-life situations.
Respected Certification
Everything you need to earn your Scrum Alliance® ScrumMaster certification, including exam fee and membership, and so much more.
Practical Exercises
With focus on the challenges that real teams face, and tools to dig deeper. You don’t need more boring Scrum theory. You need something you can sink your teeth into to see immediate results.
Jargon-Free Learning
This workshop is not just for software development or people with a computer science degree. We’ve helped many non-software teams with Scrum.
Career Advancement
Use Scrum knowledge to standout at work, get paid more, and impress your customer, all without burning out.
GenAI for Systems Thinking
Learn the basics of using Generative AI as a tool to support Systems Thinking in your ScrumMaster role. Explore how to leverage GenAI to help uncover patterns, and think more deeply about the systems your team operates in.
Ongoing Support
Your learning doesn’t stop when the workshop ends. You get lifetime access to all course materials, plus a followup email series designed to reinforce your learning objectives and help you apply what you’ve learned on the job.