Teams9 min read
Difficult Team Member? Change the Situation, Not the Person
A good person stuck in a difficult situation looks like a difficult person. Start from a place of empathy, then look for the real cause.
Read full articlePut an End to Ineffective Scrum
Deliver the right value with high quality, without feeling micromanaged or wasting time in pointless meetings.
8000+
Students certified
96%
Client retention rate
20+
Years of Agile experience
Which parts of the Scrum Master role still need a person?
Some of the Scrum Master job is getting more valuable, and some of it is quietly being absorbed by tools. Answer eight questions about how you actually spent your last couple of Sprints, and you’ll get a map of which is which, plus the one change I’d make first.
Eight questions, about three minutes. No score, no archetype.
We've helped 8000+ people find success using Scrum
Proud to be the trusted training provider for many of the largest financial, insurance, software, and education organizations, as well as all levels of Canadian government.
This course has validated what I want to do for the rest of my career.
Diane KVancouver
Mark is quick-witted, experienced, blunt, and plays role of a neutral facilitaor very well. He made three content heavy days digestible, relevant to my work life, and enjoyable.
Craig BPrivate Client
Thank you Mark! Up until last week I knew nothing about Scrum and now I know quite a lot. Took my test this morning -- just as you said, it was not that complicated and panicking was not warranted. Excited to apply the new skills in practice!
Anastasia KVirtual
This course is valuable to anyone who would like to be introduced to Scrum. It was a well spended 2 day course and was very helpful. Mark is very knowledgeable and a very good coach.
Ronald HOttawa
It was a great experience coming to Agile Scrum just a few months ago allowed this to solidify a lot of things I've been practicing. I will likely immediately reap the rewards.
Curtis BOttawa
Mark was recommended to me from a colleague and I honestly was delighted of how much I learned from the course. I have been as a project manager for a number of years, and I really felt that I was able to understand how to apply this to my current work and also even how to work within my working style.
Joyce KVirtual
Solid course, instructor was knowledgeable and friendly. I liked how it felt like a conversation and not a presentation, so I had pretty high engagement.This subject feels like an applied art, not a list of facts for memorization.
Michael RVirtual
Mark is an amazing instructor-- knowledgeable, professional, but also humorous and fun. This is not one of those cookie-cutter courses, because Mark tailors the discussions to the needs of his students. It is suitable for someone new to Scrum, but also others with Scrum experience who would like to get more in-depth.
Sandy LVirtual
I cannot say anything but good things about the course, and have been telling many people in my org about it.
Hatem NVirtual
Love it. I'm a repeat offender and have recommended you multiple times.
Alex GMontreal
Mark is extremely knowledgeable and passionate about the subject matter and topics adjacent to it. His attitude encourages engagement in the material.
Jamie CVirtual
Mark was great at reorganizing our organizational challenges. He was dynamic and kept me interested the entire time.
Jessica PPrivate Client
This was a good course. Plenty of offline reading and later reference. For a full two day course, I am informed but not exhausted.
Chris GKitchener-Waterloo
Mark was very well prepared with the material and handled questions well. You gave us enough information to address our own issues without giving us the solution.
Ramiz IPrivate Client
This was a great course with an engaging instructor - well worth the time of anyone who wants to learn more about product ownership.
Mark BVirtual
Mark is a knowledgeable and fun person. He was able to clearly explain the concepts and facilitiate discussions and progress.
Teodor HPrivate Client
Passionate and knowledgeable!
Derek LVancouver
Thoroughly knowledgeable about subject.
Enwei CVancouver
Interesting personality and presentation style. Instructor's views align well with my own -> don't continue doing 'insane' things
Brad LEdmonton
Mark was great at teaching the class. He really knows the course and it is obvious Scrum is second nature to him. Real life experience (in class exercises) are key to learning Scrum.
Cara CToronto
Mark is excellent. He uses examples that are very clear to everyone. He is patient and ensures everyone understands the material.
Emmanuel BMontreal
Mark was wonderful, prepared, entertaining, and accommodating. He effectively kept my attention and created good situations for the team to practice scrum. It felt like escape rooms. The course allowed me to use scrum, to put on different hats, and to envision how scrum would play out in my organization and previous teams. My questions were answered and then some.
Bryan LVirtual
Great job, easy to understand and fun.
Matt CKitchener-Waterloo
Very informative and fun learning session.
Kim KPrivate Client
Very engaging instructor and scenarios.
Christine APrivate Client
Great instructor, knowledgeable, kept team engaged for two full days.
Nermin JToronto
Mark did an excellent job facilitating the course and the content was very helpful. We covered a lot of ground in
three sessions and the pre-learning was helpful too! Mark was patient and respectful and very supportive
throughout the sessions. It was a pleasure to spend the time with Mark and to learn from someone who obviously
knows his subject.
Debbie BVirtual
Excellent course and facilitator instruction.
John BVancouver
Instructor was amazing, easy to listen to and follow. Did not read from book and provided concrete examples.
Tricia AOttawa
Mark was fantastic. He really knows how to keep everyone engaged and I found the course really fun. Still subscribe to the belief that learning is done best when you're having fun so thank you :)
Sabrina AVirtual
Mark is a very knowledgeable and respectful instructor. He kept the information interesting and engaging, and was great at adapting the focus of the content to align with the needs of the participants. The course overall accomplished its goal of providing me with a good feel for the role of a Scrum Master.
Lisa CVirtual
I appreciate the breadth and comprehensive nature of reference material. I'm excited to read more.
Stephanie AToronto
Very effective and experienced instructor. Well organized.
Sam MOttawa
Well presented - effective - open to discussion - provides information that shows us better methods and resources for self learning.
Bedros NMontreal
Very passionate and organized, kept material interesting.
Sjoerd FEdmonton
Very knowledgeable, enjoy the practical examples that were shared.
Tina MEdmonton
Excellent, expert, engaging, humourous, I would strongly recommend any course offered by Mark!
Tod MVancouver
Mark is very engaging and keeps things interesting during the course.
Adam MToronto
I like the way the course was taught through examples and games. I found personal anecdotes helpful in understanding concepts.
Randy EOttawa
Mark was a good speaker and resourceful instructor. Exercises were practical and useful.
Ronald MPrivate Client
Clever, concise SM training that delivered all the essential elements needed to start using Scrum at work right away.
Sabrina KOttawa
Mark was very engaging and provides an excellent overview of the Scrum methodology.
Stephane LEdmonton
The course was really interactive, Mark did a great job at running the course online during the pandemic. He was always willing to answer questions and provide relevant resources. I like that the focus during class-time was more on effective implementation in the real world rather than learning text-book material.
Agata BVirtual
Mark you are a rockstar and I truly enjoyed and hopefully benefit.
Kerry OPrivate Client
The content of the course covered most of things I was looking for. Mark is a knowledgeable instructor and was able to answer all of the queries the class had.
Ramandeep MEdmonton
I enjoyed taking this course with Mark. Examples given in class were relatable to the majority of the group. He was engaging, leaving nobody left out (ensuring everybody participated).
Jennifer MPrivate Client
Mark was great! I found this style easy to follow and I feel prepared.
Melanie KToronto
Very knowledgeable and great communication skills to explain complex concepts in simple ways.
Ricard MToronto
Knowledgeable, prepared, interactive.
Anca MMontreal
Great course. Mark clearly knows his stuff!
Marc LOttawa
Mark is extremely knowledgeable and passionate about the subject matter and topics adjacent to it. His attitude encourages engagement in the material.
Jamie CVirtual
Mark was great at reorganizing our organizational challenges. He was dynamic and kept me interested the entire time.
Jessica PPrivate Client
This was a good course. Plenty of offline reading and later reference. For a full two day course, I am informed but not exhausted.
Chris GKitchener-Waterloo
Mark was very well prepared with the material and handled questions well. You gave us enough information to address our own issues without giving us the solution.
Ramiz IPrivate Client
This course has validated what I want to do for the rest of my career.
Diane KVancouver
This was a great course with an engaging instructor - well worth the time of anyone who wants to learn more about product ownership.
Mark BVirtual
Mark is a knowledgeable and fun person. He was able to clearly explain the concepts and facilitiate discussions and progress.
Teodor HPrivate Client
Passionate and knowledgeable!
Derek LVancouver
Thoroughly knowledgeable about subject.
Enwei CVancouver
Interesting personality and presentation style. Instructor's views align well with my own -> don't continue doing 'insane' things
Brad LEdmonton
Mark was great at teaching the class. He really knows the course and it is obvious Scrum is second nature to him. Real life experience (in class exercises) are key to learning Scrum.
Cara CToronto
Mark is excellent. He uses examples that are very clear to everyone. He is patient and ensures everyone understands the material.
Emmanuel BMontreal
Mark is quick-witted, experienced, blunt, and plays role of a neutral facilitaor very well. He made three content heavy days digestible, relevant to my work life, and enjoyable.
Craig BPrivate Client
Mark was wonderful, prepared, entertaining, and accommodating. He effectively kept my attention and created good situations for the team to practice scrum. It felt like escape rooms. The course allowed me to use scrum, to put on different hats, and to envision how scrum would play out in my organization and previous teams. My questions were answered and then some.
Bryan LVirtual
Great job, easy to understand and fun.
Matt CKitchener-Waterloo
Very informative and fun learning session.
Kim KPrivate Client
Very engaging instructor and scenarios.
Christine APrivate Client
Great instructor, knowledgeable, kept team engaged for two full days.
Nermin JToronto
Thank you Mark! Up until last week I knew nothing about Scrum and now I know quite a lot. Took my test this morning -- just as you said, it was not that complicated and panicking was not warranted. Excited to apply the new skills in practice!
Anastasia KVirtual
Mark did an excellent job facilitating the course and the content was very helpful. We covered a lot of ground in
three sessions and the pre-learning was helpful too! Mark was patient and respectful and very supportive
throughout the sessions. It was a pleasure to spend the time with Mark and to learn from someone who obviously
knows his subject.
Debbie BVirtual
This course is valuable to anyone who would like to be introduced to Scrum. It was a well spended 2 day course and was very helpful. Mark is very knowledgeable and a very good coach.
Ronald HOttawa
Excellent course and facilitator instruction.
John BVancouver
Instructor was amazing, easy to listen to and follow. Did not read from book and provided concrete examples.
Tricia AOttawa
It was a great experience coming to Agile Scrum just a few months ago allowed this to solidify a lot of things I've been practicing. I will likely immediately reap the rewards.
Curtis BOttawa
Mark was fantastic. He really knows how to keep everyone engaged and I found the course really fun. Still subscribe to the belief that learning is done best when you're having fun so thank you :)
Sabrina AVirtual
Mark is a very knowledgeable and respectful instructor. He kept the information interesting and engaging, and was great at adapting the focus of the content to align with the needs of the participants. The course overall accomplished its goal of providing me with a good feel for the role of a Scrum Master.
Lisa CVirtual
I appreciate the breadth and comprehensive nature of reference material. I'm excited to read more.
Stephanie AToronto
Mark was recommended to me from a colleague and I honestly was delighted of how much I learned from the course. I have been as a project manager for a number of years, and I really felt that I was able to understand how to apply this to my current work and also even how to work within my working style.
Joyce KVirtual
Solid course, instructor was knowledgeable and friendly. I liked how it felt like a conversation and not a presentation, so I had pretty high engagement.This subject feels like an applied art, not a list of facts for memorization.
Michael RVirtual
Mark is an amazing instructor-- knowledgeable, professional, but also humorous and fun. This is not one of those cookie-cutter courses, because Mark tailors the discussions to the needs of his students. It is suitable for someone new to Scrum, but also others with Scrum experience who would like to get more in-depth.
Sandy LVirtual
Very effective and experienced instructor. Well organized.
Sam MOttawa
Well presented - effective - open to discussion - provides information that shows us better methods and resources for self learning.
Bedros NMontreal
Very passionate and organized, kept material interesting.
Sjoerd FEdmonton
Very knowledgeable, enjoy the practical examples that were shared.
Tina MEdmonton
I cannot say anything but good things about the course, and have been telling many people in my org about it.
Hatem NVirtual
Excellent, expert, engaging, humourous, I would strongly recommend any course offered by Mark!
Tod MVancouver
Mark is very engaging and keeps things interesting during the course.
Adam MToronto
I like the way the course was taught through examples and games. I found personal anecdotes helpful in understanding concepts.
Randy EOttawa
Mark was a good speaker and resourceful instructor. Exercises were practical and useful.
Ronald MPrivate Client
Clever, concise SM training that delivered all the essential elements needed to start using Scrum at work right away.
Sabrina KOttawa
Love it. I'm a repeat offender and have recommended you multiple times.
Alex GMontreal
Mark was very engaging and provides an excellent overview of the Scrum methodology.
Stephane LEdmonton
The course was really interactive, Mark did a great job at running the course online during the pandemic. He was always willing to answer questions and provide relevant resources. I like that the focus during class-time was more on effective implementation in the real world rather than learning text-book material.
Agata BVirtual
Mark you are a rockstar and I truly enjoyed and hopefully benefit.
Kerry OPrivate Client
The content of the course covered most of things I was looking for. Mark is a knowledgeable instructor and was able to answer all of the queries the class had.
Ramandeep MEdmonton
I enjoyed taking this course with Mark. Examples given in class were relatable to the majority of the group. He was engaging, leaving nobody left out (ensuring everybody participated).
Jennifer MPrivate Client
Mark was great! I found this style easy to follow and I feel prepared.
Melanie KToronto
Very knowledgeable and great communication skills to explain complex concepts in simple ways.
Ricard MToronto
Knowledgeable, prepared, interactive.
Anca MMontreal
Great course. Mark clearly knows his stuff!
Marc LOttawa
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Artificial Intelligence9 min read
Skill Loss and GenAI - Make It a Choice, Not an Accident
If GenAI is right 95% of the time, how do we maintain the skill to recognize the cases where there is a mistake?
Read full article
Artificial Intelligence7 min read
Canada's AI Strategy Mistakes Adoption for Productivity
There is a massive gap between claiming AI will boost productivity and actually fixing bottlenecks. Lessons from Canada's healthcare system and Humber River Hospital.
Read full articleWhy choose us
Get exclusive bonuses with our Scrum Alliance Certified Scrum training
Future-proof blueprint
A practical plan for Scrum team success, to guide you through your first few months after class and help you be effective long-term.
Personal coaching
Get professional input on the unique issues you’re facing at your organization in a coaching session with Mark after training.
Resources
When you’re confused about Scrum or Agile, you can access reputable information, including a Glossary and Resource Library.
Community access
A safe online space to ask questions and get experienced answers when you run into challenges with Scrum and Agile.
Lean Coffee
Fun and friendly virtual meet-ups to discuss Scrum and Agile. Hear from Mark and others what has and hasn’t worked for them.
Money-back guarantee
You’ll gain valuable skills and learning from our certification workshops, or we’ll refund your registration price.
Get Certified
Explore what Scrum is and how to make it work for you in our Scrum Certification training. Hands-on learning will guide you to improve teamwork, deliver quick feedback, and achieve better products and results.
Registration is now open for workshops:
About this course
Focuses on the role of the team and the ScrumMaster. Get the skills and practical experience necessary to improve teamwork, take the exam, and advance your career with a certification that is in high demand today. Often the best fit for anyone new to Scrum.
Learning and Benefits
Relatable Scenarios
Learn on-the-job applications of key Scrum concepts, skills, principles, along with practical solutions that you can apply the next day for difficult, real-life situations.
Respected Certification
Everything you need to earn your Scrum Alliance® ScrumMaster certification, including exam fee and membership, and so much more.
Practical Exercises
With focus on the challenges that real teams face, and tools to dig deeper. You don’t need more boring Scrum theory. You need something you can sink your teeth into to see immediate results.
Jargon-Free Learning
This workshop is not just for software development or people with a computer science degree. We’ve helped many non-software teams with Scrum.
Career Advancement
Use Scrum knowledge to standout at work, get paid more, and impress your customer, all without burning out.
GenAI for Systems Thinking
Learn the basics of using Generative AI as a tool to support Systems Thinking in your ScrumMaster role. Explore how to leverage GenAI to help uncover patterns, and think more deeply about the systems your team operates in.
Ongoing Support
Your learning doesn’t stop when the workshop ends. You get lifetime access to all course materials, plus a followup email series designed to reinforce your learning objectives and help you apply what you’ve learned on the job.