Artificial Intelligence - 9 min read
Skill Loss and GenAI - Make It a Choice, Not an Accident
If GenAI is right 95% of the time, how do we maintain the skill to recognize the cases where there is a mistake?
Read full articlePut an End to Ineffective Scrum
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Mark was incredibly knowledge and experienced and it's very apparent. I learned more than I could have expected. I greatly appreciate all the additional reading materials. I would have never been able to collect such a library on my own and I have a fascination for good leadership and developing high performing teams.
Anly HOttawa
Second course with Mark went great. I have to figure out how to afford more?
David HMontreal
Mark was an excellent instructor and facilitator for the certified product owner course. The content was engaging, not just a typical PowerPoint presentation. Active learning was encouraged through the use of breakout sessions where the course material was practiced; this allowed for better understanding and encouraged practical questions. I would recommend the course to anybody that wants to improve their product ownership skills and has the means to attend.
Mark FVirtual
Well versed in knowledge and provided great "philosophical" thinking towards solutions to problems at work. Fun and approachable. Encourages solution formulation yourself.
Kang CKitchener-Waterloo
The course does an excellent job in this covid world. Lots was learned even though I have been working in an agile environment for years. Would certainly return to Agile Pain Relief if I decide to pursue future training.
Robert AVirtual
This was the first professional class I've taken that gave me a more in depth perspective of the scrum process. Really concise in explanations. Stays on topic as best as possible. Extremely helpful.
Michelle KToronto
Mark is a great instructor and very knowledgeable in agile and scrum. The course was fun and we had lots of opportunities for learning through practice. I would recommend this course to anyone who is interested in Scrum or has aspirations in being a ScrumMaster.
Jason HVirtual
This course is valuable to anyone who would like to be introduced to Scrum. It was a well spended 2 day course and was very helpful. Mark is very knowledgeable and a very good coach.
Ronald HOttawa
Using Scrum to teach Scrum. Perfect.
Andrew COttawa
I wanted to take the time to leave this review after seeing how my new Scrum knowledge has impacted my work. Now, I can confidently say that the training not only gave me a deeper understanding of Agile and Scrum but also boosted my confidence, motivation, and drive. I apply my new skills every single day, and they have made a significant difference in how I support my teams.
Mark, thank you for contributing to my growth—I’m so glad I took this step. Your training was engaging, insightful, and truly life-changing for anyone passionate about Scrum and Agile. I highly recommend this certification to anyone looking to elevate their skills and make a real impact in their teams!
Anastasia FVirtual
Anyone looking to do this course...do it with Mark! His passion for all things “Scrum and Agile” shines through and excites his students. He’s a “scrum” realist with a fantastic sense of humour! The material is relevant today and Mark gives us a glimpse of what we can expect 5 years from now. The post class support is fantastic and shows how passionate and knowledgeable Mark is about “learning!” A true educator!
Roberta PVirtual
Awesome instructor, great course.
Kristie KPrivate Client
Mark is very knowledgeable and VERY patient. Although I felt below the curve, he never made me feel that way through his actions.
Andy ZOttawa
Mark was very personable, easy going and knows what he was teaching. This makes the class environment more interactive and fun
Dan DVirtual
Very knowledgeable instructor about scrum and software development in general.
Elizabeth GOttawa
Course was fantastic and informative. The instructor did his best to include as much of the expensive material as he could. It was engaging and fun to listen to. I would highly recomment this training to anyone interested in the Scrum methology.
Derrick BOttawa
Much more than expected. Great experience! I appreciate it very much!
Alfredo FOttawa
Very knowledgeable, led the session very well.
Bob BPrivate Client
Very Experienced, Shared Experiences, Class Participation was done very well.
Gary FPrivate Client
Mark has been very important in teaching us the scrummaster role and scrum processes.
Maxime GMontreal
Mark was intellegent, able to improvise, and brought humor to the class. He supports diversity, no one should feel uncomfortable.
Jeffrey LMontreal
Mark was amazing and held my attention throughout both days. Very relatable scenarios in real world.
Jerry HKitchener-Waterloo
Great energy. Made the day pass with a mix of humour and data.
Matthew COttawa
The instructor had an excellent breadth and depth of knowledge. Liberally sprinkled with relevent ancedotes to provide substance and humor.
Myles GPrivate Client
Excellent presentation. Challenging contributing questions.
Zeki AMontreal
Great energy. Interesting course material.
Julie CToronto
Mark did an excellent job facilitating the course and the content was very helpful. We covered a lot of ground in
three sessions and the pre-learning was helpful too! Mark was patient and respectful and very supportive
throughout the sessions. It was a pleasure to spend the time with Mark and to learn from someone who obviously
knows his subject.
Debbie BVirtual
This course was fun and informative. The instructor was a great motivator/animator of the material. I really appreciated the efforts in engaging the audience.
Bill LMontreal
Overall very well structured course. It helped me see the benefits of Scrum and learned how to apply it.
Nazir EOttawa
Excellent!! Thoughtful, well presented and very enthusiastic. Lots of great information packed into a concise program.
Rolland CKitchener-Waterloo
Great training. Good energy throughout the workshop. Well facilitated. I liked the regular breaks. Good combination of both breakout room exercises and whole group learnings. Good use of technology for a virtual workshop.
Carole GVirtual
Instructor was extremely well prepared, know the material inside and out. Always had a good response for every question. And had a great sense of humor
Christian BPrivate Client
Thank you very much. I learned a great deal and have already been seeing opportunities to apply the infrastructure learned.
Hugh HOttawa
10/10 Loved the atmosphere he created, kept us engaged, able to send important messages, did not overwhelm us.
Biljana CPrivate Client
Mark Levison is a good coach, very knowledgeable and not boring.
Pradeep CPrivate Client
Mark was wonderful, prepared, entertaining, and accommodating. He effectively kept my attention and created good situations for the team to practice scrum. It felt like escape rooms. The course allowed me to use scrum, to put on different hats, and to envision how scrum would play out in my organization and previous teams. My questions were answered and then some.
Bryan LVirtual
Well prepared, knows how to put practice into play and have passion for ideas/critical thinking.
Jamie HOttawa
Mark was extremely knowledgeable, effective teacher, responded well to students and has an excellent sense of humour.
Kely BVancouver
Mark did a great job sparking conversation, without reading slide after slide. Very happy with this course.
Lee GPrivate Client
Awesome speaker. Fantastic course.
Helen KMontreal
Mark was fantastic. Enjoyed his coaching very well. Course was very interesting.
Robert AOttawa
Instructor was very invested in the material. Very knowledgeable and relatable.
Alan MEdmonton
Mark was great at reorganizing our organizational challenges. He was dynamic and kept me interested the entire time.
Jessica PPrivate Client
This course was one of the best I have experienced, because we did everything instead of listening to someone talk.
Doris PPrivate Client
Very knowledgeable instructor that kept the course interesting. Course material was awesome! I will recommend to others.
Dave PToronto
Mark was a very thoughtful and direct instructor.
Luke GVirtual
Mark is engaging, very knowledgeable and morphs to the class knowledge. His sense of humor is also appreciated.
Malisha CToronto
Fantastic course. I am excited about implementing more of what I learned.
Andrew BToronto
Excellent, material and discussion was perfect.
Jacques CVirtual
I liked the structure of the course, presented in an agile manner to simulate real team dynamics. Enjoyed it a lot!
Michelle MMontreal
Awesome instructor, great course.
Kristie KPrivate Client
Mark is very knowledgeable and VERY patient. Although I felt below the curve, he never made me feel that way through his actions.
Andy ZOttawa
Mark was incredibly knowledge and experienced and it's very apparent. I learned more than I could have expected. I greatly appreciate all the additional reading materials. I would have never been able to collect such a library on my own and I have a fascination for good leadership and developing high performing teams.
Anly HOttawa
Second course with Mark went great. I have to figure out how to afford more?
David HMontreal
Mark was very personable, easy going and knows what he was teaching. This makes the class environment more interactive and fun
Dan DVirtual
Very knowledgeable instructor about scrum and software development in general.
Elizabeth GOttawa
Course was fantastic and informative. The instructor did his best to include as much of the expensive material as he could. It was engaging and fun to listen to. I would highly recomment this training to anyone interested in the Scrum methology.
Derrick BOttawa
Much more than expected. Great experience! I appreciate it very much!
Alfredo FOttawa
Very knowledgeable, led the session very well.
Bob BPrivate Client
Mark was an excellent instructor and facilitator for the certified product owner course. The content was engaging, not just a typical PowerPoint presentation. Active learning was encouraged through the use of breakout sessions where the course material was practiced; this allowed for better understanding and encouraged practical questions. I would recommend the course to anybody that wants to improve their product ownership skills and has the means to attend.
Mark FVirtual
Very Experienced, Shared Experiences, Class Participation was done very well.
Gary FPrivate Client
Mark has been very important in teaching us the scrummaster role and scrum processes.
Maxime GMontreal
Mark was intellegent, able to improvise, and brought humor to the class. He supports diversity, no one should feel uncomfortable.
Jeffrey LMontreal
Mark was amazing and held my attention throughout both days. Very relatable scenarios in real world.
Jerry HKitchener-Waterloo
Great energy. Made the day pass with a mix of humour and data.
Matthew COttawa
The instructor had an excellent breadth and depth of knowledge. Liberally sprinkled with relevent ancedotes to provide substance and humor.
Myles GPrivate Client
Excellent presentation. Challenging contributing questions.
Zeki AMontreal
Great energy. Interesting course material.
Julie CToronto
Well versed in knowledge and provided great "philosophical" thinking towards solutions to problems at work. Fun and approachable. Encourages solution formulation yourself.
Kang CKitchener-Waterloo
The course does an excellent job in this covid world. Lots was learned even though I have been working in an agile environment for years. Would certainly return to Agile Pain Relief if I decide to pursue future training.
Robert AVirtual
Mark did an excellent job facilitating the course and the content was very helpful. We covered a lot of ground in
three sessions and the pre-learning was helpful too! Mark was patient and respectful and very supportive
throughout the sessions. It was a pleasure to spend the time with Mark and to learn from someone who obviously
knows his subject.
Debbie BVirtual
This was the first professional class I've taken that gave me a more in depth perspective of the scrum process. Really concise in explanations. Stays on topic as best as possible. Extremely helpful.
Michelle KToronto
Mark is a great instructor and very knowledgeable in agile and scrum. The course was fun and we had lots of opportunities for learning through practice. I would recommend this course to anyone who is interested in Scrum or has aspirations in being a ScrumMaster.
Jason HVirtual
This course was fun and informative. The instructor was a great motivator/animator of the material. I really appreciated the efforts in engaging the audience.
Bill LMontreal
Overall very well structured course. It helped me see the benefits of Scrum and learned how to apply it.
Nazir EOttawa
This course is valuable to anyone who would like to be introduced to Scrum. It was a well spended 2 day course and was very helpful. Mark is very knowledgeable and a very good coach.
Ronald HOttawa
Excellent!! Thoughtful, well presented and very enthusiastic. Lots of great information packed into a concise program.
Rolland CKitchener-Waterloo
Great training. Good energy throughout the workshop. Well facilitated. I liked the regular breaks. Good combination of both breakout room exercises and whole group learnings. Good use of technology for a virtual workshop.
Carole GVirtual
Using Scrum to teach Scrum. Perfect.
Andrew COttawa
Instructor was extremely well prepared, know the material inside and out. Always had a good response for every question. And had a great sense of humor
Christian BPrivate Client
I wanted to take the time to leave this review after seeing how my new Scrum knowledge has impacted my work. Now, I can confidently say that the training not only gave me a deeper understanding of Agile and Scrum but also boosted my confidence, motivation, and drive. I apply my new skills every single day, and they have made a significant difference in how I support my teams.
Mark, thank you for contributing to my growth—I’m so glad I took this step. Your training was engaging, insightful, and truly life-changing for anyone passionate about Scrum and Agile. I highly recommend this certification to anyone looking to elevate their skills and make a real impact in their teams!
Anastasia FVirtual
Thank you very much. I learned a great deal and have already been seeing opportunities to apply the infrastructure learned.
Hugh HOttawa
10/10 Loved the atmosphere he created, kept us engaged, able to send important messages, did not overwhelm us.
Biljana CPrivate Client
Mark Levison is a good coach, very knowledgeable and not boring.
Pradeep CPrivate Client
Mark was wonderful, prepared, entertaining, and accommodating. He effectively kept my attention and created good situations for the team to practice scrum. It felt like escape rooms. The course allowed me to use scrum, to put on different hats, and to envision how scrum would play out in my organization and previous teams. My questions were answered and then some.
Bryan LVirtual
Well prepared, knows how to put practice into play and have passion for ideas/critical thinking.
Jamie HOttawa
Mark was extremely knowledgeable, effective teacher, responded well to students and has an excellent sense of humour.
Kely BVancouver
Mark did a great job sparking conversation, without reading slide after slide. Very happy with this course.
Lee GPrivate Client
Awesome speaker. Fantastic course.
Helen KMontreal
Anyone looking to do this course...do it with Mark! His passion for all things “Scrum and Agile” shines through and excites his students. He’s a “scrum” realist with a fantastic sense of humour! The material is relevant today and Mark gives us a glimpse of what we can expect 5 years from now. The post class support is fantastic and shows how passionate and knowledgeable Mark is about “learning!” A true educator!
Roberta PVirtual
Mark was fantastic. Enjoyed his coaching very well. Course was very interesting.
Robert AOttawa
Instructor was very invested in the material. Very knowledgeable and relatable.
Alan MEdmonton
Mark was great at reorganizing our organizational challenges. He was dynamic and kept me interested the entire time.
Jessica PPrivate Client
This course was one of the best I have experienced, because we did everything instead of listening to someone talk.
Doris PPrivate Client
Very knowledgeable instructor that kept the course interesting. Course material was awesome! I will recommend to others.
Dave PToronto
Mark was a very thoughtful and direct instructor.
Luke GVirtual
Mark is engaging, very knowledgeable and morphs to the class knowledge. His sense of humor is also appreciated.
Malisha CToronto
Fantastic course. I am excited about implementing more of what I learned.
Andrew BToronto
Excellent, material and discussion was perfect.
Jacques CVirtual
I liked the structure of the course, presented in an agile manner to simulate real team dynamics. Enjoyed it a lot!
Michelle MMontreal
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Canada's AI Strategy Mistakes Adoption for Productivity
There is a massive gap between claiming AI will boost productivity and actually fixing bottlenecks. Lessons from Canada's healthcare system and Humber River Hospital.
Read full article
Scrum Events and Artifacts - 8 min read
How Many of These Backlog Refinement Anti-Patterns Does Your Team Have?
Product Backlog refinement isn't about writing User Stories, it's about having conversations. Learn to fix some of the most common problems with the Refinement process.
Read full articleWhy choose us
Get exclusive bonuses with our Scrum Alliance Certified Scrum training
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A practical plan for Scrum team success, to guide you through your first few months after class and help you be effective long-term.
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Get professional input on the unique issues you’re facing at your organization in a coaching session with Mark after training.
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Explore what Scrum is and how to make it work for you in our Scrum Certification training. Hands-on learning will guide you to improve teamwork, deliver quick feedback, and achieve better products and results.
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About this course
Focuses on the role of the team and the ScrumMaster. Get the skills and practical experience necessary to improve teamwork, take the exam, and advance your career with a certification that is in high demand today. Often the best fit for anyone new to Scrum.
Learning and Benefits
Relatable Scenarios
Learn on-the-job applications of key Scrum concepts, skills, principles, along with practical solutions that you can apply the next day for difficult, real-life situations.
Respected Certification
Everything you need to earn your Scrum Alliance® ScrumMaster certification, including exam fee and membership, and so much more.
Practical Exercises
With focus on the challenges that real teams face, and tools to dig deeper. You don’t need more boring Scrum theory. You need something you can sink your teeth into to see immediate results.
Jargon-Free Learning
This workshop is not just for software development or people with a computer science degree. We’ve helped many non-software teams with Scrum.
Career Advancement
Use Scrum knowledge to standout at work, get paid more, and impress your customer, all without burning out.
GenAI for Systems Thinking
Learn the basics of using Generative AI as a tool to support Systems Thinking in your ScrumMaster role. Explore how to leverage GenAI to help uncover patterns, and think more deeply about the systems your team operates in.
Ongoing Support
Your learning doesn’t stop when the workshop ends. You get lifetime access to all course materials, plus a followup email series designed to reinforce your learning objectives and help you apply what you’ve learned on the job.