Teams8 min read
Difficult Team Member? Change the Situation, Not the Person
A good person stuck in a difficult situation looks like a difficult person. Start from a place of empathy, then look for the real cause.
Read full articlePut an End to Ineffective Scrum
Deliver the right value with high quality, without feeling micromanaged or wasting time in pointless meetings.
8000+
Students certified
96%
Client retention rate
20+
Years of Agile experience
Which parts of the Scrum Master role still need a person?
Some of the Scrum Master job is getting more valuable, and some of it is quietly being absorbed by tools. Answer eight questions about how you actually spent your last couple of Sprints, and you’ll get a map of which is which, plus the one change I’d make first.
Eight questions, about three minutes. No score, no archetype.
We've helped 8000+ people find success using Scrum
Proud to be the trusted training provider for many of the largest financial, insurance, software, and education organizations, as well as all levels of Canadian government.
Mark has helped me learn Agile in a fun way. The hands on experience have added value for a non-agile user like me.
Keerthiga NEdmonton
Mark is a great instructor, very educated and helpful about Scrum and Agile. The course is very thorough and way better than typical Scrum training I have attended in the past.
Rishi PToronto
This course was exactly what I was looking for! Mark was a very knowledgeable and engaging instructor. I appreciated the hands-on exercises that allowed me to put the methodology into practice with my course mates and learn from the experience. The course material is also top notch. I feel ready to take the exam and put what I've learnt into practice in my workplace.
Anu PVirtual
The instructor has an uncanny ability to articulate concepts and make learning fun and enjoyable.
Bilal RToronto
Mark did a great job. He is well versed and brilliant. I very much enjoyed him as an instructor. The course was very helpful and I learned a great deal - I will go back ready to make changes to how we are currently operating to add value.
Shana ROttawa
In addition to very quickly establishing the healthy learning culture, Mark was very candid and human in answer questions from his own experience and also drawing from his experiences of successes, failures, strengths, and weaknesses in his teaching. It allowed me to understand that while the theory is important and what I came to learn, it also served to, in a way, enrich me with his experiences, such that I felt I shared in his experiences as well. That's valuable experience that I didn't earn myself, but was given to me.
Bernard WVirtual
Very smart and knowledgeable about not only Scrum but also Agile practices. Didn't mince words and instilled confidence in us that we could make his advice work for us.
Simon LOttawa
I appreciate the breadth and comprehensive nature of reference material. I'm excited to read more.
Stephanie AToronto
Very informative course on the use of Scrum for software development. It covers all the areas of scrum, including all the key players and demonstrates how the roles, responsibilities and process work together to create effective, self organizing teams.
Amera PEdmonton
Very knowledgeable and great communication skills to explain complex concepts in simple ways.
Ricard MToronto
Instructor was great, would continue the engaging exercises and involving people in the room.
Hussein RToronto
Great training with an engaging trainer and hands on practice. The content made you think about the best solutions and how to prioritize workflow. The instructor provided tangible guidance on best practices.
Sneha NVirtual
This course was one of the best I have experienced, because we did everything instead of listening to someone talk.
Doris PPrivate Client
Excellent, expert, engaging, humourous, I would strongly recommend any course offered by Mark!
Tod MVancouver
Energetic, clear, helpful, inspiring, a great teacher.
Nadil POttawa
I love this course. It was incredibly helpful and throught provoking. I enjoyed the teach style and directness of the instructor.
Victoria MEdmonton
Mark was great. I appreciated his directness.
James POttawa
Informative and engaging. Love the scrum training as a sprint. Flexible to address problems current teams face.
Michael SPrivate Client
Instructor was very engaging and helped me learn a lot and I have a lot of actions to take back to hep the team. I think we learned enough to help the team and guide them effectively as a scrum master.
Ian ROttawa
Excellent course! I learned a lot although I reliaze there's a lot to cover but now I have a very good understanding of scrum.
Martin ROttawa
The material/presentation were top notch. Demontrations/examples were very good. Instructor is enthusiastic, knowledgeable.
Norm RKitchener-Waterloo
I liked Mark. I think he answered all the questions really well and engaged the group in very good discussion. The prep work was very helpful and I do not feel like I missed out on anything because it was virtual. It was well organized!
Raji RVirtual
Really appreciate the efforts and ernest delivery.
Shauna REdmonton
Mark is an excellent instructor and has great techniques to help us understand and learn the material of the course.
Miguel NMontreal
Mark is super knowledgable on the topic and presents it in a fun and educational atmosphere. Really enjoyed the team work and Mark's perspective on a lot of the information.
Shelly MToronto
I really liked the course and the way it's presented. It was one of the best courses I've took.
Afshin ROttawa
It was such a pleasure to meet Mark and hve him be our instructor for 2 days. He has really good method to run this course and deliver the message. Also, his humour is 5*!
Neesa RVirtual
Mark is exceptionally knowledgeable and offered many useful tibits I can better my organization with.
James ROttawa
Great job!
Rana ROttawa
The instructor and the course both were awesome.
Rajeev RToronto
I felt that Mark is an incredible teacher. He's extemely knowledgeable on the subject and shares his experience with the entire class. Very structured.
Anthony PToronto
Mark is very patient and gives very good explanations. Setup the environment to be very friendly.
Zac LVirtual
The course was well structured. I like how Mark used the dashboard and used it like a scrum process. Mark knows the material, respect the students and teaches it well. Always open to questions. He did a great job of keeping the students engaged by asking for feedback. Even when there was a small technical glitch Mark did not lose a beat, he ploughed through.
The course was enjoyable.
Peter RVirtual
The format was great, and I appreciated the 10 minute breaks on the hour, particularly for a virtual training where zoom can be a drag after a while. The pace was good where the content and group activities wasn't rushed but time-boxed sufficiently that we didn't feel we were 'waiting'. The training goes beyond the 'minimum' for certification and was also flexible to address various questions by attendees.
Matthew RVirtual
I thoroughly enjoyed Mark's presentation style and communication.
Joshua RVirtual
Great course. Covers the essentials and deals with a lot of potential situations and ways to handle them. Mark had great room presence and was a great communicator.
Michael VEdmonton
Excellent source of knowledge and provided additional resources. Helped with real examples
Sean OPrivate Client
Instructor was very engaging, but also shared valuable insight that will help me succeed.
Morgan TPrivate Client
Awsome course, Learned an amazing amout. Mark is fun and an interesting man. He made learning fun.
Donna REdmonton
Great facilitation techniques often used as a regular classroom teacher (i.e. rephrasing, simplificaion, observing, hinting, investigative learning).
Mike PMontreal
Very informative and up to my expectations. I loved the availability of the instructor.
Nicolas RMontreal
Mark was great! Very knowledgable and engaging. I learned a lot more that I thought I would. The exercises were fun and applicable.
Jessica RToronto
Very informative, with humour. Easy to understand for non-technical folks.
Tetyana OOttawa
The instructor keeps you engaged through the use of his mannerisms, stories, and body language.
Sherry PPrivate Client
Great instructor. Good pace at class.
Denis TOttawa
Mark appears to be knowledgeable and highly experienced in Scrum and did a great job in creating more clarity for the group on complex concepts.
Ryan RVirtual
I got a lot of tricky questions answered. Real life issues we face at work.
Aleksandar YPrivate Client
Mark is an amazing and experienced Agile Coach. He is detail oriented and helps to answer any questions very well.
Rishi VMontreal
Lively, hands on, enlightening. Would recommend.
Allen NEdmonton
Time master- thank you for pushing us through topics. Honestly - stated that you can provide examples, up to us to decide.
Tracey OToronto
I appreciate the breadth and comprehensive nature of reference material. I'm excited to read more.
Stephanie AToronto
Very informative course on the use of Scrum for software development. It covers all the areas of scrum, including all the key players and demonstrates how the roles, responsibilities and process work together to create effective, self organizing teams.
Amera PEdmonton
Very knowledgeable and great communication skills to explain complex concepts in simple ways.
Ricard MToronto
Instructor was great, would continue the engaging exercises and involving people in the room.
Hussein RToronto
Great training with an engaging trainer and hands on practice. The content made you think about the best solutions and how to prioritize workflow. The instructor provided tangible guidance on best practices.
Sneha NVirtual
This course was one of the best I have experienced, because we did everything instead of listening to someone talk.
Doris PPrivate Client
Mark has helped me learn Agile in a fun way. The hands on experience have added value for a non-agile user like me.
Keerthiga NEdmonton
Mark is a great instructor, very educated and helpful about Scrum and Agile. The course is very thorough and way better than typical Scrum training I have attended in the past.
Rishi PToronto
Excellent, expert, engaging, humourous, I would strongly recommend any course offered by Mark!
Tod MVancouver
Energetic, clear, helpful, inspiring, a great teacher.
Nadil POttawa
I love this course. It was incredibly helpful and throught provoking. I enjoyed the teach style and directness of the instructor.
Victoria MEdmonton
This course was exactly what I was looking for! Mark was a very knowledgeable and engaging instructor. I appreciated the hands-on exercises that allowed me to put the methodology into practice with my course mates and learn from the experience. The course material is also top notch. I feel ready to take the exam and put what I've learnt into practice in my workplace.
Anu PVirtual
Mark was great. I appreciated his directness.
James POttawa
Informative and engaging. Love the scrum training as a sprint. Flexible to address problems current teams face.
Michael SPrivate Client
Instructor was very engaging and helped me learn a lot and I have a lot of actions to take back to hep the team. I think we learned enough to help the team and guide them effectively as a scrum master.
Ian ROttawa
Excellent course! I learned a lot although I reliaze there's a lot to cover but now I have a very good understanding of scrum.
Martin ROttawa
The material/presentation were top notch. Demontrations/examples were very good. Instructor is enthusiastic, knowledgeable.
Norm RKitchener-Waterloo
I liked Mark. I think he answered all the questions really well and engaged the group in very good discussion. The prep work was very helpful and I do not feel like I missed out on anything because it was virtual. It was well organized!
Raji RVirtual
Really appreciate the efforts and ernest delivery.
Shauna REdmonton
Mark is an excellent instructor and has great techniques to help us understand and learn the material of the course.
Miguel NMontreal
Mark is super knowledgable on the topic and presents it in a fun and educational atmosphere. Really enjoyed the team work and Mark's perspective on a lot of the information.
Shelly MToronto
I really liked the course and the way it's presented. It was one of the best courses I've took.
Afshin ROttawa
It was such a pleasure to meet Mark and hve him be our instructor for 2 days. He has really good method to run this course and deliver the message. Also, his humour is 5*!
Neesa RVirtual
Mark is exceptionally knowledgeable and offered many useful tibits I can better my organization with.
James ROttawa
Great job!
Rana ROttawa
The instructor and the course both were awesome.
Rajeev RToronto
The instructor has an uncanny ability to articulate concepts and make learning fun and enjoyable.
Bilal RToronto
I felt that Mark is an incredible teacher. He's extemely knowledgeable on the subject and shares his experience with the entire class. Very structured.
Anthony PToronto
Mark is very patient and gives very good explanations. Setup the environment to be very friendly.
Zac LVirtual
The course was well structured. I like how Mark used the dashboard and used it like a scrum process. Mark knows the material, respect the students and teaches it well. Always open to questions. He did a great job of keeping the students engaged by asking for feedback. Even when there was a small technical glitch Mark did not lose a beat, he ploughed through.
The course was enjoyable.
Peter RVirtual
The format was great, and I appreciated the 10 minute breaks on the hour, particularly for a virtual training where zoom can be a drag after a while. The pace was good where the content and group activities wasn't rushed but time-boxed sufficiently that we didn't feel we were 'waiting'. The training goes beyond the 'minimum' for certification and was also flexible to address various questions by attendees.
Matthew RVirtual
I thoroughly enjoyed Mark's presentation style and communication.
Joshua RVirtual
Great course. Covers the essentials and deals with a lot of potential situations and ways to handle them. Mark had great room presence and was a great communicator.
Michael VEdmonton
Excellent source of knowledge and provided additional resources. Helped with real examples
Sean OPrivate Client
Instructor was very engaging, but also shared valuable insight that will help me succeed.
Morgan TPrivate Client
Awsome course, Learned an amazing amout. Mark is fun and an interesting man. He made learning fun.
Donna REdmonton
Mark did a great job. He is well versed and brilliant. I very much enjoyed him as an instructor. The course was very helpful and I learned a great deal - I will go back ready to make changes to how we are currently operating to add value.
Shana ROttawa
Great facilitation techniques often used as a regular classroom teacher (i.e. rephrasing, simplificaion, observing, hinting, investigative learning).
Mike PMontreal
Very informative and up to my expectations. I loved the availability of the instructor.
Nicolas RMontreal
Mark was great! Very knowledgable and engaging. I learned a lot more that I thought I would. The exercises were fun and applicable.
Jessica RToronto
Very informative, with humour. Easy to understand for non-technical folks.
Tetyana OOttawa
The instructor keeps you engaged through the use of his mannerisms, stories, and body language.
Sherry PPrivate Client
Great instructor. Good pace at class.
Denis TOttawa
In addition to very quickly establishing the healthy learning culture, Mark was very candid and human in answer questions from his own experience and also drawing from his experiences of successes, failures, strengths, and weaknesses in his teaching. It allowed me to understand that while the theory is important and what I came to learn, it also served to, in a way, enrich me with his experiences, such that I felt I shared in his experiences as well. That's valuable experience that I didn't earn myself, but was given to me.
Bernard WVirtual
Mark appears to be knowledgeable and highly experienced in Scrum and did a great job in creating more clarity for the group on complex concepts.
Ryan RVirtual
I got a lot of tricky questions answered. Real life issues we face at work.
Aleksandar YPrivate Client
Very smart and knowledgeable about not only Scrum but also Agile practices. Didn't mince words and instilled confidence in us that we could make his advice work for us.
Simon LOttawa
Mark is an amazing and experienced Agile Coach. He is detail oriented and helps to answer any questions very well.
Rishi VMontreal
Lively, hands on, enlightening. Would recommend.
Allen NEdmonton
Time master- thank you for pushing us through topics. Honestly - stated that you can provide examples, up to us to decide.
Tracey OToronto
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If Scrum and Agile aren’t living up to the hype and are making more work for you, learn why and how to fix it.
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Read full articleWhy choose us
Get exclusive bonuses with our Scrum Alliance Certified Scrum training
Future-proof blueprint
A practical plan for Scrum team success, to guide you through your first few months after class and help you be effective long-term.
Personal coaching
Get professional input on the unique issues you’re facing at your organization in a coaching session with Mark after training.
Resources
When you’re confused about Scrum or Agile, you can access reputable information, including a Glossary and Resource Library.
Community access
A safe online space to ask questions and get experienced answers when you run into challenges with Scrum and Agile.
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Fun and friendly virtual meet-ups to discuss Scrum and Agile. Hear from Mark and others what has and hasn’t worked for them.
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You’ll gain valuable skills and learning from our certification workshops, or we’ll refund your registration price.
Get Certified
Explore what Scrum is and how to make it work for you in our Scrum Certification training. Hands-on learning will guide you to improve teamwork, deliver quick feedback, and achieve better products and results.
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About this course
Focuses on the role of the team and the ScrumMaster. Get the skills and practical experience necessary to improve teamwork, take the exam, and advance your career with a certification that is in high demand today. Often the best fit for anyone new to Scrum.
Learning and Benefits
Relatable Scenarios
Learn on-the-job applications of key Scrum concepts, skills, principles, along with practical solutions that you can apply the next day for difficult, real-life situations.
Respected Certification
Everything you need to earn your Scrum Alliance® ScrumMaster certification, including exam fee and membership, and so much more.
Practical Exercises
With focus on the challenges that real teams face, and tools to dig deeper. You don’t need more boring Scrum theory. You need something you can sink your teeth into to see immediate results.
Jargon-Free Learning
This workshop is not just for software development or people with a computer science degree. We’ve helped many non-software teams with Scrum.
Career Advancement
Use Scrum knowledge to standout at work, get paid more, and impress your customer, all without burning out.
GenAI for Systems Thinking
Learn the basics of using Generative AI as a tool to support Systems Thinking in your ScrumMaster role. Explore how to leverage GenAI to help uncover patterns, and think more deeply about the systems your team operates in.
Ongoing Support
Your learning doesn’t stop when the workshop ends. You get lifetime access to all course materials, plus a followup email series designed to reinforce your learning objectives and help you apply what you’ve learned on the job.