Making Organizations Work6 min read
Where Does Your Work Sit and Wait?
Agile isn't about software, it's about understanding an organization works. Here a court, however we can use this anywhere with a process and a queue of work.
Read full articlePut an End to Ineffective Scrum
Deliver the right value with high quality, without feeling micromanaged or wasting time in pointless meetings.
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You can’t predict the next year. Yet you still have to work.
When plans keep changing, it is hard to know why. Sometimes the world moved. Sometimes the original plan didn’t do its job. The newsletter helps you see which, and decide what to do next. It arrives when there is something worth saying, not on a calendar.
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This course is valuable to anyone who would like to be introduced to Scrum. It was a well spended 2 day course and was very helpful. Mark is very knowledgeable and a very good coach.
Ronald HOttawa
I liked him. I did Scrum Master certification with him a long time ago and, when my colleague and I thought about doing PO training, I suggested we searched to see if he was still active. We feel his experience when he talks.
Christian DVirtual
Mark maintained an ongoing environment of engagement. One of the best classroom based courses I have participated in.
Grant BPrivate Client
The CSM course rocks! If you want to immediately jump into the action and improve as you go, this is it. You'll start off as a group of strangers, and find out how quickly you can build a high-performance team. And, if you separately want to read every comprehensive detail there is to know about scrum, Mark will share that with you too.
Nicole BVirtual
This is my second set of training with Mark. I must say he knows how to keep everyone engaged and participating in the hands-on workshops. He has an open-mind, is respectful of our opinions and knowledge space. He is extremely knowledgeable and knows how to instruct in a manner people understand and are able retain the learning. I have yet to see an Agile coach as enthusiastic and as good as Mark !
Tasneem SVirtual
Using Scrum to teach Scrum. Perfect.
Andrew COttawa
Mark is engaging and energetic. He made what could have been a dry topic quite enjoyable.
Paul BToronto
Mark did an excellent job keeping the course dynamic and informative. I would have loved a few more days to really dig into some subjects.
Tim KPrivate Client
Mark is a great instructor and his unique British style made the two day training more interesting.
Jing WEdmonton
Mark's enthusiam was contagious. His energy and humor brought Scrum alive! I enjoyed the examples and many aspects we covered.
Michelle HKitchener-Waterloo
Mark is an awesome instructor! The course was very valuable and useful.
Chandni LToronto
Mark was very entertaining, which made what I expected to be a boring two days very enjoyable, while still learning.
Zach BKitchener-Waterloo
I really enjoyed the workshop and I think the examples were really helpful in understanding the basics of scrum.
Louis-Pierre DMontreal
Mark was fantastic! He explained the concepts very clearly and kept the class very engaging for the 2 days. He has a wealth of experience and was able to convey that to the class (plus the fun soap box moments).
Anthony GVirtual
Mark was informative, fluid, and presented material in a lively and interactive manner. This allowed free flow of dynamic ideas to emerge.
Jennifer TPrivate Client
Great course that makes you think.
Seok Woo JToronto
Mark is excellent. Made the course very helpful!
Stan TVancouver
Interesting approach to session - dialogue with class versus speaking to slides.
Michelina DToronto
Great energy. Made the day pass with a mix of humour and data.
Matthew COttawa
Mark is great, crams a boat load into two days effectively.
Gordon IVirtual
I'd hire you.
Sinan SPrivate Client
Mark did an excellent job facilitating the course and the content was very helpful. We covered a lot of ground in
three sessions and the pre-learning was helpful too! Mark was patient and respectful and very supportive
throughout the sessions. It was a pleasure to spend the time with Mark and to learn from someone who obviously
knows his subject.
Debbie BVirtual
Mark was really engaging and very knowledgeable.
Samantha BPrivate Client
Mark did a fantastic job incorporating SCRUM through the training while not giving answers, but forcing us to think on our own.
Kellen BKitchener-Waterloo
Mark was excellent in explaining the concepts and examples from his experience. Found it very engaging and interactive.
Shilpi SPrivate Client
Course was fantastic and informative. The instructor did his best to include as much of the expensive material as he could. It was engaging and fun to listen to. I would highly recomment this training to anyone interested in the Scrum methology.
Derrick BOttawa
I like the tone and pace of the training most.
Alex VEdmonton
Everything was excellent. I loved how the backlog basics were in the story board for the course. Excellent life examples in the course.
Tony SOttawa
Mark inspired the participants to be engaged in the moment using Plato's dialogue techniques - Mark delights!
Laura DOttawa
Instructor Mark is great and very knowledgeable, with experience that can answer questions from many industries/environments. The use of examples, games, activities are great!
Anthony KToronto
Excellent course overall, instructor was professional, knowledgeable, articulate, and sensitive to different needs among the students.
Alex VPrivate Client
It was awesome! Training "done" right!
Naeem SToronto
Having come with a very limited knowledge of Scrum, Mark did a great job of leading the class through the knowledge required. The material was engaging and there were great opportunities to work with other learners as a team to practice different elements of the knowledge. Mark is friendly and humorous which made the otherwise very intense schedule a fun experience. He consistently offered great suggestions of further reading to consider in order to better understand the many elements of this practice.
Michael HVirtual
The course and exercise were well designed to add value compared to reading about Scrum. Mark is an effective presenter, keeping things interesting and (often) entertaining.
Gordon EPrivate Client
Great course! I will recommend this to others.
Darryl EVancouver
The course was excellent, loved the "agile" format. The instructor carefully included agile in most aspects of the course.
Kara SOttawa
Thanks Mark! Course was enjoyable and your time spent on each topic was awsome!
Henrik SPrivate Client
Very much appreciated the training material as it has direct implication in our project methodologies.
Mizan CMontreal
Created an atomosphere that encouraged participation and active learning in a variety of ways that were effective, comfortable, and fun.
Stuart SOttawa
Instructor was clearly knowledgable and many examples were given. I was able to follow with nearly no prior scrum/Agile experience.
Kevin KOttawa
Very knowledgeable instructor that kept the course interesting. Course material was awesome! I will recommend to others.
Dave PToronto
Instructor is very knowledgeable, approachable and fun which aids learning.
Kevin MOttawa
Very informed, prepared, punctual, and entertaining instructor. Took time to answer all questions, fully and with examples. Took lunch time to discuss specific questons. Course was structured well, with plenty of exercises and additional reading.
Hary MToronto
Instructor was very prepared, good course materials, very well spoken. I felt he was an expert in the field. Encouraged participation, but kept the group focused.
Scott VEdmonton
Mark's methods are very engaging. It allows to learn by collaboration and "Telling Back".
Prateek SVancouver
Mark is great. He speaks loud enough to be understood and knows how to handle a room full of people.
André SPrivate Client
Mark was passionate and knowledgeable about this topic. He had the energy to keep it all interesting and was really animated. He showed great respect for all class members.
Peggy OPrivate Client
Course was informative and entertaining. There was good participant involvement and useful examples.
George COttawa
Course was excellent, wealth of information. Mark is very knowledgable, pace was good, clear and concise, appreciated his sense of humour.
Kevin PEdmonton
Mark was a great commincator of the concepts. He practiced what he preached by using SCRUM to team.
Darren MMontreal
Mark is a great instructor and his unique British style made the two day training more interesting.
Jing WEdmonton
Mark's enthusiam was contagious. His energy and humor brought Scrum alive! I enjoyed the examples and many aspects we covered.
Michelle HKitchener-Waterloo
Mark is an awesome instructor! The course was very valuable and useful.
Chandni LToronto
This course is valuable to anyone who would like to be introduced to Scrum. It was a well spended 2 day course and was very helpful. Mark is very knowledgeable and a very good coach.
Ronald HOttawa
Mark was very entertaining, which made what I expected to be a boring two days very enjoyable, while still learning.
Zach BKitchener-Waterloo
I really enjoyed the workshop and I think the examples were really helpful in understanding the basics of scrum.
Louis-Pierre DMontreal
Mark was fantastic! He explained the concepts very clearly and kept the class very engaging for the 2 days. He has a wealth of experience and was able to convey that to the class (plus the fun soap box moments).
Anthony GVirtual
I liked him. I did Scrum Master certification with him a long time ago and, when my colleague and I thought about doing PO training, I suggested we searched to see if he was still active. We feel his experience when he talks.
Christian DVirtual
Mark maintained an ongoing environment of engagement. One of the best classroom based courses I have participated in.
Grant BPrivate Client
Mark was informative, fluid, and presented material in a lively and interactive manner. This allowed free flow of dynamic ideas to emerge.
Jennifer TPrivate Client
Great course that makes you think.
Seok Woo JToronto
Mark is excellent. Made the course very helpful!
Stan TVancouver
Interesting approach to session - dialogue with class versus speaking to slides.
Michelina DToronto
Great energy. Made the day pass with a mix of humour and data.
Matthew COttawa
Mark is great, crams a boat load into two days effectively.
Gordon IVirtual
I'd hire you.
Sinan SPrivate Client
Mark did an excellent job facilitating the course and the content was very helpful. We covered a lot of ground in
three sessions and the pre-learning was helpful too! Mark was patient and respectful and very supportive
throughout the sessions. It was a pleasure to spend the time with Mark and to learn from someone who obviously
knows his subject.
Debbie BVirtual
Mark was really engaging and very knowledgeable.
Samantha BPrivate Client
The CSM course rocks! If you want to immediately jump into the action and improve as you go, this is it. You'll start off as a group of strangers, and find out how quickly you can build a high-performance team. And, if you separately want to read every comprehensive detail there is to know about scrum, Mark will share that with you too.
Nicole BVirtual
Mark did a fantastic job incorporating SCRUM through the training while not giving answers, but forcing us to think on our own.
Kellen BKitchener-Waterloo
Mark was excellent in explaining the concepts and examples from his experience. Found it very engaging and interactive.
Shilpi SPrivate Client
Course was fantastic and informative. The instructor did his best to include as much of the expensive material as he could. It was engaging and fun to listen to. I would highly recomment this training to anyone interested in the Scrum methology.
Derrick BOttawa
This is my second set of training with Mark. I must say he knows how to keep everyone engaged and participating in the hands-on workshops. He has an open-mind, is respectful of our opinions and knowledge space. He is extremely knowledgeable and knows how to instruct in a manner people understand and are able retain the learning. I have yet to see an Agile coach as enthusiastic and as good as Mark !
Tasneem SVirtual
I like the tone and pace of the training most.
Alex VEdmonton
Everything was excellent. I loved how the backlog basics were in the story board for the course. Excellent life examples in the course.
Tony SOttawa
Mark inspired the participants to be engaged in the moment using Plato's dialogue techniques - Mark delights!
Laura DOttawa
Instructor Mark is great and very knowledgeable, with experience that can answer questions from many industries/environments. The use of examples, games, activities are great!
Anthony KToronto
Excellent course overall, instructor was professional, knowledgeable, articulate, and sensitive to different needs among the students.
Alex VPrivate Client
Using Scrum to teach Scrum. Perfect.
Andrew COttawa
It was awesome! Training "done" right!
Naeem SToronto
Having come with a very limited knowledge of Scrum, Mark did a great job of leading the class through the knowledge required. The material was engaging and there were great opportunities to work with other learners as a team to practice different elements of the knowledge. Mark is friendly and humorous which made the otherwise very intense schedule a fun experience. He consistently offered great suggestions of further reading to consider in order to better understand the many elements of this practice.
Michael HVirtual
Mark is engaging and energetic. He made what could have been a dry topic quite enjoyable.
Paul BToronto
The course and exercise were well designed to add value compared to reading about Scrum. Mark is an effective presenter, keeping things interesting and (often) entertaining.
Gordon EPrivate Client
Great course! I will recommend this to others.
Darryl EVancouver
The course was excellent, loved the "agile" format. The instructor carefully included agile in most aspects of the course.
Kara SOttawa
Thanks Mark! Course was enjoyable and your time spent on each topic was awsome!
Henrik SPrivate Client
Very much appreciated the training material as it has direct implication in our project methodologies.
Mizan CMontreal
Mark did an excellent job keeping the course dynamic and informative. I would have loved a few more days to really dig into some subjects.
Tim KPrivate Client
Created an atomosphere that encouraged participation and active learning in a variety of ways that were effective, comfortable, and fun.
Stuart SOttawa
Instructor was clearly knowledgable and many examples were given. I was able to follow with nearly no prior scrum/Agile experience.
Kevin KOttawa
Very knowledgeable instructor that kept the course interesting. Course material was awesome! I will recommend to others.
Dave PToronto
Instructor is very knowledgeable, approachable and fun which aids learning.
Kevin MOttawa
Very informed, prepared, punctual, and entertaining instructor. Took time to answer all questions, fully and with examples. Took lunch time to discuss specific questons. Course was structured well, with plenty of exercises and additional reading.
Hary MToronto
Instructor was very prepared, good course materials, very well spoken. I felt he was an expert in the field. Encouraged participation, but kept the group focused.
Scott VEdmonton
Mark's methods are very engaging. It allows to learn by collaboration and "Telling Back".
Prateek SVancouver
Mark is great. He speaks loud enough to be understood and knows how to handle a room full of people.
André SPrivate Client
Mark was passionate and knowledgeable about this topic. He had the energy to keep it all interesting and was really animated. He showed great respect for all class members.
Peggy OPrivate Client
Course was informative and entertaining. There was good participant involvement and useful examples.
George COttawa
Course was excellent, wealth of information. Mark is very knowledgable, pace was good, clear and concise, appreciated his sense of humour.
Kevin PEdmonton
Mark was a great commincator of the concepts. He practiced what he preached by using SCRUM to team.
Darren MMontreal
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Using GenAI as a Thinking Partner and not a Replacement for Your Thinking
GenAI predicts the most likely next word in a sequence; it doesn't think. These four skills are designed to get the model to work with you.
Read full article
Making Organizations Work2 min read
GOAT 2.0: Navigating Radical Uncertainty Together
Big picture planning looks like throwing darts right now. Spend a day with people working through Radical Uncertainty together. Ottawa, Nov 26
Read full articleWhy choose us
Get exclusive bonuses with our Scrum Alliance Certified Scrum training
Future-proof blueprint
A practical plan for Scrum team success, to guide you through your first few months after class and help you be effective long-term.
Personal coaching
Get professional input on the unique issues you’re facing at your organization in a coaching session with Mark after training.
Resources
When you’re confused about Scrum or Agile, you can access reputable information, including a Glossary and Resource Library.
Community access
A safe online space to ask questions and get experienced answers when you run into challenges with Scrum and Agile.
Lean Coffee
Fun and friendly virtual meet-ups to discuss Scrum and Agile. Hear from Mark and others what has and hasn’t worked for them.
Money-back guarantee
You’ll gain valuable skills and learning from our certification workshops, or we’ll refund your registration price.
Get Certified
Explore what Scrum is and how to make it work for you in our Scrum Certification training. Hands-on learning will guide you to improve teamwork, deliver quick feedback, and achieve better products and results.
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About this course
Focuses on the role of the team and the ScrumMaster. Get the skills and practical experience necessary to improve teamwork, take the exam, and advance your career with a certification that is in high demand today. Often the best fit for anyone new to Scrum.
Learning and Benefits
Relatable Scenarios
Learn on-the-job applications of key Scrum concepts, skills, principles, along with practical solutions that you can apply the next day for difficult, real-life situations.
Respected Certification
Everything you need to earn your Scrum Alliance® ScrumMaster certification, including exam fee and membership, and so much more.
Practical Exercises
With focus on the challenges that real teams face, and tools to dig deeper. You don’t need more boring Scrum theory. You need something you can sink your teeth into to see immediate results.
Jargon-Free Learning
This workshop is not just for software development or people with a computer science degree. We’ve helped many non-software teams with Scrum.
Career Advancement
Use Scrum knowledge to standout at work, get paid more, and impress your customer, all without burning out.
GenAI for Systems Thinking
Learn the basics of using Generative AI as a tool to support Systems Thinking in your ScrumMaster role. Explore how to leverage GenAI to help uncover patterns, and think more deeply about the systems your team operates in.
Ongoing Support
Your learning doesn’t stop when the workshop ends. You get lifetime access to all course materials, plus a followup email series designed to reinforce your learning objectives and help you apply what you’ve learned on the job.