Teams9 min read
Difficult Team Member? Change the Situation, Not the Person
A good person stuck in a difficult situation looks like a difficult person. Start from a place of empathy, then look for the real cause.
Read full articlePut an End to Ineffective Scrum
Deliver the right value with high quality, without feeling micromanaged or wasting time in pointless meetings.
8000+
Students certified
96%
Client retention rate
20+
Years of Agile experience
Which parts of the Scrum Master role still need a person?
Some of the Scrum Master job is getting more valuable, and some of it is quietly being absorbed by tools. Answer eight questions about how you actually spent your last couple of Sprints, and you’ll get a map of which is which, plus the one change I’d make first.
Eight questions, about three minutes. No score, no archetype.
We've helped 8000+ people find success using Scrum
Proud to be the trusted training provider for many of the largest financial, insurance, software, and education organizations, as well as all levels of Canadian government.
Very pleased to have taken this course. Learned lots of valuable information about Scrum and I want to start using in a short term. Mark is a great instructor. He was making us think so we really understand the Agile principles. Would recommend.
Line CVirtual
Overall, this was a well curated and delivered course. The instructor is SME on the subject of Scrum with lots of hands-on experiences. This helps to drive the points home to the trainees. Bravo Mark for the excellent job done.
Adefemi DVirtual
Mark has extensive experience on which he can call on to illustrate the reason for what works and what does not.
Mark CPrivate Client
Amazing experience attending this course. I learned an incredible amount from Mark, to apply to my career and better relationship building techniques.
Nicole DOttawa
Mark is a wealth of knowledge and makes agile super easy! The course is interesting, interactive, and extremely informative. I got a lot of takeaways from the course and excited to take this back to my team. I'm looking forward to taking the Advance Scrum and Advanced PO courses next Fall.
Jenny CVirtual
Mark was an excellent instructor and facilitator for the certified product owner course. The content was engaging, not just a typical PowerPoint presentation. Active learning was encouraged through the use of breakout sessions where the course material was practiced; this allowed for better understanding and encouraged practical questions. I would recommend the course to anybody that wants to improve their product ownership skills and has the means to attend.
Mark FVirtual
Best. Training. Ever.
Martin DMontreal
This is my third course with Mark. I enjoy his courses and his humor. He really knows how to connect with the group. He is a wealth of knowledge related to agile and scrum and he provies a lot of great advice on how to solve our problems at work.
Shelley COttawa
Mark maintained an ongoing environment of engagement. One of the best classroom based courses I have participated in.
Grant BPrivate Client
Mark provides clarity into the mystical world of Agile and Scrum with practical examples and Jedi wisdom. Add some psychosocial games into the batch and your in for an adventure. Training will test not just your ability to obtain facts, but leave you pondering the cavernous opportunities for the scum master to be an agent of organizational change.
Petrus BVirtual
Best training I've taken in a long time.
Susan DPrivate Client
Amazing course! Love every second of it. Mark kept us all engaged. I knew nothing about agile/scrum and now feel well equipped to make changes at work. I'd love for the rest of my team to attend.
Shravan COttawa
Mark was very approachable, friendly, and knowledgable. He has done a great job in helping someone like me who doesn't belong to a corporate world learn so much about scrum in 2 days!
Mashiat FToronto
I found Mark to be engaged, upbeat, and very knowledgeable.
Peter LPrivate Client
Mark has been very important in teaching us the scrummaster role and scrum processes.
Maxime GMontreal
Mark is engaging, very knowledgeable and morphs to the class knowledge. His sense of humor is also appreciated.
Malisha CToronto
The course included everything I hoped to cover and Mark very well demonstrated its content.
Jerome CToronto
Great course! I will recommend this to others.
Darryl EVancouver
Great energy. Interesting course material.
Julie CToronto
Mark is an awesome instructor and he is very knowledgeable.
Samina CVirtual
I though the class was great. I liked how the class was structured in a Scrum Agile way and how we got to choose what to focus the class time on.
Ryan DVancouver
Calm, able to provide examples demonstrating his points.
Martin DMontreal
Appreciated the flexibility of discussing things out of order as team comments took us there. Enjoyed interactive format, no slides. Helpful workbook.
Annette GPrivate Client
Great experience and great delivery. Really enjoyable course!
Darren HOttawa
Mark was engaging, knowledgeable, well-read and provided great examples.
Warren CVancouver
I felt a great sense of relief that I could do something to improve how my team delivers software.
Stephen GPrivate Client
Mark is amazing. He is a knowledgeable instructor about scrum and I would like to attend another course with him. He taught me the basic and theories of scrum. Now i will need to integrate it with the work place. I enjoyed this course as it provided me with the concept of scrum to bring forward to my team at work.
Justin CVirtual
Great! Mark is a wonderful instructor and was able to apply agile principles to life outside software development.
Leanne HKitchener-Waterloo
Mark is very knowledgeable on the subject and always had good arguments to overcome the "we couldn't do this in our organization".
Sebastien DPrivate Client
Excellent course, very knowledgeable instructor. Will highly recomment the product owner course.
Florentino LPrivate Client
Very good. Great at illustrating his point.
Manny BOttawa
Awesome speaker. Fantastic course.
Helen KMontreal
Amazing instructor! Makes you feel like he knows from ages! Very interactive class.
Kaushik KVirtual
Mark was fantastic! He explained the concepts very clearly and kept the class very engaging for the 2 days. He has a wealth of experience and was able to convey that to the class (plus the fun soap box moments).
Anthony GVirtual
This course was fun and informative. The instructor was a great motivator/animator of the material. I really appreciated the efforts in engaging the audience.
Bill LMontreal
This was a very illuminating overview of Scrum roles and best practices, taught by a very engaging instructor.
Douglas GPrivate Client
Mark was very knowledgeable and walked us through Scrum using the actual technique. Very good technique.
Kevin COttawa
Mark delivered the course exceptionally well.
Amjad GEdmonton
Mark is a lively and engaging instructor. Information was presented effectively and at a reasonable pace.
Joel DOttawa
Excellent, material and discussion was perfect.
Jacques CVirtual
Interesting personality and presentation style. Instructor's views align well with my own -> don't continue doing 'insane' things
Brad LEdmonton
Mark is very enthusiastic and responsive, good at eliciting participation, diverse exercises to keep us from getting bored, informative answers. Good focus on cross-functional teams and sharing non-dev where we fit in.
Carly HPrivate Client
Mark is very knowledgeable and his experience with Agile and Scrum was awesome as he was able to provide lots of tips and examples.
Sophie CVirtual
Excellent instruction with deep knowledge of scrum. All questions or clarfications were answered. Provided information I can take back to my team.
Emilia KOttawa
Mark was awesome. Engaging and interactive. Course material is detailed but not overwhelming.
Adam DToronto
Mark was a great instructor with the curse of knowledge (in a good way). Detailed examples, solid application advice, and adaptable during the course. Thanks!
Nick GToronto
Mark is a great instructor, very clear and informative. Great course. High recommendable.
Simon BVancouver
Mark was wonderful, prepared, entertaining, and accommodating. He effectively kept my attention and created good situations for the team to practice scrum. It felt like escape rooms. The course allowed me to use scrum, to put on different hats, and to envision how scrum would play out in my organization and previous teams. My questions were answered and then some.
Bryan LVirtual
Refreshing, enlightening, funny, engaging, instructive.
Richard DPrivate Client
Very informative and fun learning session.
Kim KPrivate Client
I found Mark to be engaged, upbeat, and very knowledgeable.
Peter LPrivate Client
Mark has been very important in teaching us the scrummaster role and scrum processes.
Maxime GMontreal
Mark is engaging, very knowledgeable and morphs to the class knowledge. His sense of humor is also appreciated.
Malisha CToronto
Very pleased to have taken this course. Learned lots of valuable information about Scrum and I want to start using in a short term. Mark is a great instructor. He was making us think so we really understand the Agile principles. Would recommend.
Line CVirtual
The course included everything I hoped to cover and Mark very well demonstrated its content.
Jerome CToronto
Overall, this was a well curated and delivered course. The instructor is SME on the subject of Scrum with lots of hands-on experiences. This helps to drive the points home to the trainees. Bravo Mark for the excellent job done.
Adefemi DVirtual
Great course! I will recommend this to others.
Darryl EVancouver
Great energy. Interesting course material.
Julie CToronto
Mark is an awesome instructor and he is very knowledgeable.
Samina CVirtual
I though the class was great. I liked how the class was structured in a Scrum Agile way and how we got to choose what to focus the class time on.
Ryan DVancouver
Calm, able to provide examples demonstrating his points.
Martin DMontreal
Appreciated the flexibility of discussing things out of order as team comments took us there. Enjoyed interactive format, no slides. Helpful workbook.
Annette GPrivate Client
Mark has extensive experience on which he can call on to illustrate the reason for what works and what does not.
Mark CPrivate Client
Great experience and great delivery. Really enjoyable course!
Darren HOttawa
Amazing experience attending this course. I learned an incredible amount from Mark, to apply to my career and better relationship building techniques.
Nicole DOttawa
Mark is a wealth of knowledge and makes agile super easy! The course is interesting, interactive, and extremely informative. I got a lot of takeaways from the course and excited to take this back to my team. I'm looking forward to taking the Advance Scrum and Advanced PO courses next Fall.
Jenny CVirtual
Mark was engaging, knowledgeable, well-read and provided great examples.
Warren CVancouver
I felt a great sense of relief that I could do something to improve how my team delivers software.
Stephen GPrivate Client
Mark is amazing. He is a knowledgeable instructor about scrum and I would like to attend another course with him. He taught me the basic and theories of scrum. Now i will need to integrate it with the work place. I enjoyed this course as it provided me with the concept of scrum to bring forward to my team at work.
Justin CVirtual
Great! Mark is a wonderful instructor and was able to apply agile principles to life outside software development.
Leanne HKitchener-Waterloo
Mark is very knowledgeable on the subject and always had good arguments to overcome the "we couldn't do this in our organization".
Sebastien DPrivate Client
Excellent course, very knowledgeable instructor. Will highly recomment the product owner course.
Florentino LPrivate Client
Very good. Great at illustrating his point.
Manny BOttawa
Awesome speaker. Fantastic course.
Helen KMontreal
Amazing instructor! Makes you feel like he knows from ages! Very interactive class.
Kaushik KVirtual
Mark was fantastic! He explained the concepts very clearly and kept the class very engaging for the 2 days. He has a wealth of experience and was able to convey that to the class (plus the fun soap box moments).
Anthony GVirtual
Mark was an excellent instructor and facilitator for the certified product owner course. The content was engaging, not just a typical PowerPoint presentation. Active learning was encouraged through the use of breakout sessions where the course material was practiced; this allowed for better understanding and encouraged practical questions. I would recommend the course to anybody that wants to improve their product ownership skills and has the means to attend.
Mark FVirtual
This course was fun and informative. The instructor was a great motivator/animator of the material. I really appreciated the efforts in engaging the audience.
Bill LMontreal
This was a very illuminating overview of Scrum roles and best practices, taught by a very engaging instructor.
Douglas GPrivate Client
Mark was very knowledgeable and walked us through Scrum using the actual technique. Very good technique.
Kevin COttawa
Best. Training. Ever.
Martin DMontreal
This is my third course with Mark. I enjoy his courses and his humor. He really knows how to connect with the group. He is a wealth of knowledge related to agile and scrum and he provies a lot of great advice on how to solve our problems at work.
Shelley COttawa
Mark delivered the course exceptionally well.
Amjad GEdmonton
Mark is a lively and engaging instructor. Information was presented effectively and at a reasonable pace.
Joel DOttawa
Mark maintained an ongoing environment of engagement. One of the best classroom based courses I have participated in.
Grant BPrivate Client
Excellent, material and discussion was perfect.
Jacques CVirtual
Interesting personality and presentation style. Instructor's views align well with my own -> don't continue doing 'insane' things
Brad LEdmonton
Mark is very enthusiastic and responsive, good at eliciting participation, diverse exercises to keep us from getting bored, informative answers. Good focus on cross-functional teams and sharing non-dev where we fit in.
Carly HPrivate Client
Mark is very knowledgeable and his experience with Agile and Scrum was awesome as he was able to provide lots of tips and examples.
Sophie CVirtual
Excellent instruction with deep knowledge of scrum. All questions or clarfications were answered. Provided information I can take back to my team.
Emilia KOttawa
Mark provides clarity into the mystical world of Agile and Scrum with practical examples and Jedi wisdom. Add some psychosocial games into the batch and your in for an adventure. Training will test not just your ability to obtain facts, but leave you pondering the cavernous opportunities for the scum master to be an agent of organizational change.
Petrus BVirtual
Best training I've taken in a long time.
Susan DPrivate Client
Mark was awesome. Engaging and interactive. Course material is detailed but not overwhelming.
Adam DToronto
Amazing course! Love every second of it. Mark kept us all engaged. I knew nothing about agile/scrum and now feel well equipped to make changes at work. I'd love for the rest of my team to attend.
Shravan COttawa
Mark was a great instructor with the curse of knowledge (in a good way). Detailed examples, solid application advice, and adaptable during the course. Thanks!
Nick GToronto
Mark was very approachable, friendly, and knowledgable. He has done a great job in helping someone like me who doesn't belong to a corporate world learn so much about scrum in 2 days!
Mashiat FToronto
Mark is a great instructor, very clear and informative. Great course. High recommendable.
Simon BVancouver
Mark was wonderful, prepared, entertaining, and accommodating. He effectively kept my attention and created good situations for the team to practice scrum. It felt like escape rooms. The course allowed me to use scrum, to put on different hats, and to envision how scrum would play out in my organization and previous teams. My questions were answered and then some.
Bryan LVirtual
Refreshing, enlightening, funny, engaging, instructive.
Richard DPrivate Client
Very informative and fun learning session.
Kim KPrivate Client
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If GenAI is right 95% of the time, how do we maintain the skill to recognize the cases where there is a mistake?
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There is a massive gap between claiming AI will boost productivity and actually fixing bottlenecks. Lessons from Canada's healthcare system and Humber River Hospital.
Read full articleWhy choose us
Get exclusive bonuses with our Scrum Alliance Certified Scrum training
Future-proof blueprint
A practical plan for Scrum team success, to guide you through your first few months after class and help you be effective long-term.
Personal coaching
Get professional input on the unique issues you’re facing at your organization in a coaching session with Mark after training.
Resources
When you’re confused about Scrum or Agile, you can access reputable information, including a Glossary and Resource Library.
Community access
A safe online space to ask questions and get experienced answers when you run into challenges with Scrum and Agile.
Lean Coffee
Fun and friendly virtual meet-ups to discuss Scrum and Agile. Hear from Mark and others what has and hasn’t worked for them.
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You’ll gain valuable skills and learning from our certification workshops, or we’ll refund your registration price.
Get Certified
Explore what Scrum is and how to make it work for you in our Scrum Certification training. Hands-on learning will guide you to improve teamwork, deliver quick feedback, and achieve better products and results.
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About this course
Focuses on the role of the team and the ScrumMaster. Get the skills and practical experience necessary to improve teamwork, take the exam, and advance your career with a certification that is in high demand today. Often the best fit for anyone new to Scrum.
Learning and Benefits
Relatable Scenarios
Learn on-the-job applications of key Scrum concepts, skills, principles, along with practical solutions that you can apply the next day for difficult, real-life situations.
Respected Certification
Everything you need to earn your Scrum Alliance® ScrumMaster certification, including exam fee and membership, and so much more.
Practical Exercises
With focus on the challenges that real teams face, and tools to dig deeper. You don’t need more boring Scrum theory. You need something you can sink your teeth into to see immediate results.
Jargon-Free Learning
This workshop is not just for software development or people with a computer science degree. We’ve helped many non-software teams with Scrum.
Career Advancement
Use Scrum knowledge to standout at work, get paid more, and impress your customer, all without burning out.
GenAI for Systems Thinking
Learn the basics of using Generative AI as a tool to support Systems Thinking in your ScrumMaster role. Explore how to leverage GenAI to help uncover patterns, and think more deeply about the systems your team operates in.
Ongoing Support
Your learning doesn’t stop when the workshop ends. You get lifetime access to all course materials, plus a followup email series designed to reinforce your learning objectives and help you apply what you’ve learned on the job.