Comments on: Vonage – Customer Retention – End Game http://agilepainrelief.com/notesfromatooluser/2007/06/vonage_customer.html Best practices for your goals Sat, 13 Mar 2010 23:35:46 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Peter Stewart http://agilepainrelief.com/notesfromatooluser/2007/06/vonage_customer.html/comment-page-1#comment-282 Peter Stewart Tue, 30 Nov 1999 00:00:00 +0000 http://agilepainrelief.com/2007/06/vonage_customer/#comment-282 Vonage is hurting big time. After two years of service and virtually no use, I just cancelled my Vonage account as well. I signed up to experiment with the service and my wife, in no unclear terms, let me know that she was not satisfied with the quality of the connection. I just had dinner with Alex Saunders actually...and we both had a good laugh that we retired our Vonage lines due to our wifes (but probably also ourselves wanting a good connection from home). Vonage is hurting big time. After two years of service and virtually no use, I just cancelled my Vonage account as well. I signed up to experiment with the service and my wife, in no unclear terms, let me know that she was not satisfied with the quality of the connection. I just had dinner with Alex Saunders actually…and we both had a good laugh that we retired our Vonage lines due to our wifes (but probably also ourselves wanting a good connection from home).

]]> By: barbara kristal http://agilepainrelief.com/notesfromatooluser/2007/06/vonage_customer.html/comment-page-1#comment-283 barbara kristal Tue, 30 Nov 1999 00:00:00 +0000 http://agilepainrelief.com/2007/06/vonage_customer/#comment-283 I am in the middle of this nightmare as we 'speak'. Yesterday I signed up for Vonage. After 1/2 hour and some unpleasentries with my husband about new complications with the computer-phone I decided to cancel. Good luck to me. It seems that I have clicked a button on a relentless mechanical monster that goes on and on . No more words right now. I continue to attempt to extricate myself from this mess. I am in the middle of this nightmare as we ’speak’. Yesterday I signed up for Vonage. After 1/2 hour and some unpleasentries with my husband about new complications with the computer-phone I decided to cancel. Good luck to me. It seems that I have clicked a button on a relentless mechanical monster that goes on and on . No more words right now. I continue to attempt to extricate myself from this mess.

]]> By: Dr. Gary S. Goodman http://agilepainrelief.com/notesfromatooluser/2007/06/vonage_customer.html/comment-page-1#comment-284 Dr. Gary S. Goodman Tue, 30 Nov 1999 00:00:00 +0000 http://agilepainrelief.com/2007/06/vonage_customer/#comment-284 Welcome to YOUR CUSTOMER SERVICE SUCKS! Finally, we have a venue where we can call out companies for their lousy customer service. How have they offended you? Tell us your horror stories. Warn your friends, neighbors, and the community at large. Just as important, let us know how you overcame awful service and finally got the treatment you deserved. YOUR VOICE WILL BE HEARD AROUND THE WORLD! I'll report the most flagrant examples on TV and through my articles and books. In some cases, I'll pick up the phone on your behalf and take up your cause, PERSONALLY. You're not alone. Join us here and share your experiences: http://yourcustomerservicesucks.blogspot.com/ Best, Gary Dr. Gary S. Goodman President Customersatisfaction.com Clientelations.com Author: MONITORING, MEASURING & MANAGING CUSTOMER SERVICE www.customersatisfaction.com gary@customersatisfaction.com CNBC expert commentator Welcome to YOUR CUSTOMER SERVICE SUCKS!

Finally, we have a venue where we can call out
companies for their lousy customer service. How have
they offended you? Tell us your horror stories.

Warn your friends, neighbors, and the community at
large.

Just as important, let us know how you overcame awful
service and finally got the treatment you deserved.

YOUR VOICE WILL BE HEARD AROUND THE WORLD!

I’ll report the most flagrant examples on TV and
through my articles and books.

In some cases, I’ll pick up the phone on your behalf
and take up your cause, PERSONALLY.

You’re not alone.

Join us here and share your experiences:

http://yourcustomerservicesucks.blogspot.com/

Best,

Gary

Dr. Gary S. Goodman
President
Customersatisfaction.com
Clientelations.com
Author: MONITORING, MEASURING & MANAGING CUSTOMER
SERVICE
http://www.customersatisfaction.com
gary@customersatisfaction.com
CNBC expert commentator

]]>